System and method for processing an insured property loss

• US 8,738,404 B1
• Filed: 12/29/2005
• Issued: 05/27/2014
• Est. Priority Date: 12/29/2005
• Status: Active Grant

• Current Assignee: United Services Automobile Association
• Original Assignee: United Services Automobile Association
• Inventors: Burns, Michael, Barrera, Exiquio Pena, Blair, Mark Alan, Laughlin, Jerod Jones
• Primary Examiner(s): Hamilton, Lalita M
• Application Number:
  US11/321,968
• Time in Patent Office: 3,071 Days
• Field of Search: 705/35, 705/4
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Disclosed are systems and methods for processing an insured property loss. The systems and methods communicate with an insured property owner and process an insured property loss of the insured property owner by recording a plurality of details of the insured property loss by selecting a plurality of insured property loss details data from a plurality of structured insured property loss detail menus.

Claims

1. A system for processing an insured property loss, the system comprising:

a network interface for communicating via a network with an insured property owner;

an input device coupled to an information database comprising previously collected information on the insured property owner;

a database creation engine for creating an insured property loss database related to an insured property loss of the insured property owner, the database creation engine coupled to the information database; and

an insured property loss processing engine for processing an insured property loss of the insured property owner, wherein the insured property loss processing engine is coupled to the information database, the processing comprising;

the database creation engine searching the information database, retrieving the previously collected information on the insured property owner, and including the previously collected information in the insured property loss database; and

recording a plurality of details of the insured property loss in the insured property loss database electronically by using the input device to select a plurality of insured property loss details data from a plurality of structured insured property loss detail menus, wherein the plurality of structured insured property loss detail menus comprise a first structured insured property loss detail menu that provides a list of multiple types of property insured by the insurance provider wherein a user selects a type of property from the list based upon the one or more types of insured property that have been involved in the insured property loss and a second structured insured property loss detail menu and the selection of first insured property loss detail data on the first structured insured property loss detail menu determines the availability of second insured property loss detail data on the second structured insured property loss detail menu wherein the second structured insured property loss detail menu provides a list of multiple types of property descriptions wherein a user selects a description from the list based upon the one or more types of property that have been selected from the first structured insured property loss detail menu, and wherein the second insured property loss detail data comprises the previously collected information; and

a data analyzing engine for statistically comparing the insured property loss of the insured property owner with a plurality of other insured property losses.

2. The system of claim 1 wherein the insured property loss processing engine is operable to organize the selected insured property loss details data into at least one insured property loss summary screen.

3. The system of claim 1 further comprising:

a data analyzing engine for analyzing the selected insured property loss details data to detect fraud.

4. The system of claim 1 wherein the processing further comprises:

selecting from the first structured insured property loss detail menu that a first insured property has been damaged and selecting from the second structured insured property loss detail menu an extent of damage of the first insured property.

5. The system of claim 1 wherein the processing further comprises:

selecting from the first structured insured property loss detail menu first insured property loss detail data indicating that a room has been damaged; and

selecting from the second structured insured property loss detail menu second insured property loss detail data indicating that at least one content in the room has been damaged.

6. The system of claim 1 wherein the processing further comprises:

associating a plurality of insurance policies with the insured property loss.

7. The system of claim 1 wherein the database creation engine is operable to include a plurality of confirmed second insured property loss detail data in the insured property loss database.

8. The system of claim 1 wherein the multiple types of property in the list of multiple types of property insured by the insurance provider are types of physical property.

9. The system of claim 8, wherein the types of physical property comprise a dwelling, a personal property, or a watercraft.

10. A computer implemented method for processing an insured property loss, the method comprising;

communicating with an insured property owner by coupling a insured property owner network to an insurance provider network; and

processing an insured property loss of the insured property owner with the insurance provider computer system, the processing comprising;

retrieving previously collected information on the insured property owner and creating an insured property loss database by a database creation engine, that corresponds to the insured property loss and includes the previously collected information;

recording a plurality of details of the insured property loss in the insured property loss database electronically by using an input device coupled to an information handling system to select a plurality of insured property loss details data from a plurality of structured insured property loss detail menus that are provided using computer-executable instructions located on a computer-readable medium in the information handling system, wherein the plurality of structured insured property loss detail menus comprise a first structured insured property loss detail menu that provides a list of multiple types of property insured by the insurance provider wherein a user selects a type of property from the list based upon the one or more types of insured property that have been involved in the insured property loss and a second structured insured property loss detail menu and the selection of first insured property loss detail data on the first structured insured property loss detail menu determines the availability of second insured property loss detail data on the second structured insured property loss detail menu wherein the second structured insured property loss detail menu provides a list of multiple types of property descriptions wherein a user selects a description from the list based upon the one or more types of property that have been selected from the first structured insured property loss detail menu, and wherein the second insured property loss detail data comprises the previously collected information; and

statistically comparing the insured property loss of the insured property owner with a plurality of other insured property losses.

11. The method of claim 10 wherein the element of processing an insured property loss of the insured property owner further comprises:

organizing the selected insured property loss details data into at least one insured property loss summary screen.

12. The method of claim 10 wherein the element of processing an insured property loss of the insured property owner further comprises:

analyzing the selected insured property loss details data to detect fraud.

13. The method of claim 10 wherein the element of recording a plurality of details of the insured property loss comprises selecting from the first structured insured property loss detail menu that a first insured property has been damaged and selecting from the second structured insured property loss detail menu an extent of damage of the first insured property.

14. The method of claim 10 wherein the element of recording a plurality of details of the insured property loss comprises:

selecting from the first structured insured property loss detail menu a first insured property loss detail data indicating that a room has been damaged; and

selecting from the second structured insured property loss detail menu a second insured property loss detail data indicating that at least one content in the room has been damaged.

15. The method of claim 10 wherein the element of processing an insured property loss of the insured property owner further comprises:

associating a plurality of insurance policies with the insured property loss.

16. The method of claim 10 further comprising:

including a plurality of confirmed second insured property loss detail data in the insured property loss database.

17. The method of claim 10 wherein the multiple types of property in the list of multiple types of property insured by the insurance provider are types of physical property.

18. The method of claim 17, wherein the types of physical property comprise a dwelling, a personal property, or a watcrcraft.

19. A non-transitory computer-readable medium comprising computer-readable instructions for processing an insured property loss, said computer-readable instructions, when executed by a computer, causing the computer to:

communicate with an insured property owner; and

process an insured property loss of the insured property owner, the processing comprising;

retrieving previously collected information on the insured property owner and creating an insured property loss database that includes the previously collected information;

recording a plurality of details of the insured property loss in the insured property loss database electronically by using an input device coupled to an information handling system to select a plurality of insured property loss details data from a plurality of structured insured property loss detail menus that are provided using computer-executable instructions located on the computer-readable medium of the information handling system, wherein the plurality of structured insured property loss detail menus comprise a first structured insured property loss detail menu that provides a list of multiple types of property insured by the insurance provider wherein a user selects a type of property from the list based upon the one or more types of insured property that have been involved in the insured property loss and a second structured insured property loss detail menu and the selection of first insured property loss detail data on the first structured insured property loss detail menu determines the availability of second insured property loss detail data on the second structured insured property loss detail menu wherein the second structured insured property loss detail menu provides a list of multiple types of property descriptions wherein a user selects a description from the list based upon the one or more types of property that have been selected from the first structured insured property loss detail menu, and wherein the second insured property loss detail data comprises the previously collected information; and

statistically comparing the insured property loss of the insured property owner with a plurality of other insured property losses.

20. The computer-readable medium of claim 19 further comprising computer-readable instructions whereby the element of processing an insured property loss of the insured property owner comprises instructions for:

organizing the selected insured property loss details data into at least one insured property loss summary screen.

21. The computer-readable medium of claim 19 further comprising computer-readable instructions whereby the element of processing an insured property loss of the insured property owner comprises instructions for:

analyzing the selected insured property loss details data to detect fraud.

22. The computer-readable medium of claim 19 further comprising computer-readable instructions whereby the element of recording a plurality of details of the insured property loss comprises instructions for selecting from the first structured insured property loss detail menu that a first insured property has been damaged and selecting from the second structured insured property loss detail menu an extent of damage of the first insured property.

23. The computer-readable medium of claim 19 further comprising computer-readable instructions whereby the element of recording a plurality of details of the insured property loss comprises instructions for:

selecting from the first structured insured property loss detail menu a first insured property loss detail data indicating that a room has been damaged; and

selecting from the second structured insured property loss detail menu a second insured property loss detail data indicating that at least one content in the room has been damaged.

24. The computer-readable medium of claim 19 further comprising computer-readable instructions whereby the element of processing an insured property loss of the insured property owner comprises instructions for:

associating a plurality of insurance policies with the insured property loss.

25. The computer-readable medium of claim 19 further comprising computer-readable instructions comprising instructions for:

including a plurality of confirmed second insured property loss detail data in the insured property loss database.

26. The computer-readable medium of claim 19 wherein the multiple types of property in the list of multiple types of properly insured by the insurance provider are types of physical property.

27. The computer-readable medium of claim 26, wherein the types of physical property comprise a dwelling, a personal property, or a watcrcraft.