Analysis of self-service terminal operational data
First Claim
1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for remotely managing an electronic self-service device, the method comprising:
- receiving an input from the self service device, the input including information regarding a self-service device component fault-related event, the information including a length of time between a receipt, by the self-service device component, of a customer request and a response, by the self-service device component, that fulfills the customer request, said input being generated by a predictive self-monitoring subroutine;
determining whether an index corresponding to a change in a rate of occurrence of the fault-related event exceeds a predetermined threshold change in a rate of occurrence of fault-related events, wherein the threshold change forms a part of the predictive self-monitoring subroutine; and
if the index exceeds the predetermined threshold, sending an electronic notification of a possible self-service device operational failure.
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Accused Products
Abstract
Apparatus and methods for remotely managing a self-service terminal. The apparatus and methods may involve a receiver module configured to receive an input from a self-service device, a computational module and a transmission module. The input may include information regarding a fault-related event. The computational module may determine whether an index corresponding to the fault-related event exceeds a predetermined threshold based on fault-related events. The transmission module may send an electronic notification of a possible self-service device operational failure if the index exceeds the predetermined threshold.
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Citations
12 Claims
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1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for remotely managing an electronic self-service device, the method comprising:
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receiving an input from the self service device, the input including information regarding a self-service device component fault-related event, the information including a length of time between a receipt, by the self-service device component, of a customer request and a response, by the self-service device component, that fulfills the customer request, said input being generated by a predictive self-monitoring subroutine; determining whether an index corresponding to a change in a rate of occurrence of the fault-related event exceeds a predetermined threshold change in a rate of occurrence of fault-related events, wherein the threshold change forms a part of the predictive self-monitoring subroutine; and if the index exceeds the predetermined threshold, sending an electronic notification of a possible self-service device operational failure. - View Dependent Claims (2, 3, 4, 5, 11)
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6. A method for remotely managing an electronic self-service device, the method comprising:
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using an electronic receiver module, receiving electronic data from the self-service device, the electronic data including information regarding a self-service device component fault-related event, the information including a length of time between a receipt, by the self-service device component, of a customer request and a response, by the self-service device component, that fulfills the customer request, wherein the electronic data being generated in response to a predictive monitoring algorithm; using an electronic computational module, determining whether an index corresponding to a change in a rate of occurrence of the fault-related event exceeds a predetermined threshold change in a rate of occurrence of fault-related events, wherein the threshold change forms a part of the predictive self-monitoring subroutine; and if the index exceeds the predetermined threshold, using an electronic transmitter to send an electronic notification of a possible self-service device operational failure. - View Dependent Claims (7, 8, 9, 10, 12)
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Specification