Method and apparatus for sharing end user feedback

• US 8,744,057 B2
• Filed: 07/14/2006
• Issued: 06/03/2014
• Est. Priority Date: 07/14/2006
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Trauth, Kurt
• Primary Examiner(s): Matar, Ahmad
• Assistant Examiner(s): Intavong, Jirapon
• Application Number:
  US11/457,494
• Publication Number:
  US 20080040194A1
• Time in Patent Office: 2,881 Days
• Field of Search: 379/212.01, 379/202.01, 705/7.32, 705/26.1, 705/26.7, 705/14.6, 705/347
• US Class Current: 379/202.01
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0246 Traffic
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

A method and apparatus for sharing end user feedback is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a system can have a collection element that receives a vendor identifier and a measure of satisfaction associated therewith, and a storage element that stores the measure of satisfaction in a telephone directory of commercial vendors according to the vendor identifier. Additional embodiments are disclosed.

Claims

1. A non-transitory computer-readable storage medium comprising instructions which when executed by a processor cause the processor to perform operations comprising:

receiving from a messaging device of an end user a list of a first group of parties selected by the end user from a second group of parties, for restricted sharing by the first group of parties of a measure of satisfaction from the end user associated with a product or service of a vendor;

receiving from the messaging device of the end user a vendor identifier for the vendor and the measure of satisfaction,

wherein the processor operates in a communication system managing a directory service supplied to subscribers of the communication system and the end user is a subscriber of the communication system,

wherein the measure of satisfaction is communicated to the directory service by way of a user interface of the messaging device and in accordance with a telephony protocol;

storing the measure of satisfaction in a directory of the directory service according to the vendor identifier for presentation to equipment of the first group of parties,

wherein the subscribers of the communication system comprise the second group of parties, wherein the list of the first group of parties is communicated to the directory service by the messaging device via email, text message, wireline, or a voice response system;

wherein the measure of satisfaction comprises a rating selected by the end user and a narrative opinion of the end user,

wherein the narrative opinion comprises a voice recording,

wherein the narrative opinion is subject to the restricted sharing,

wherein an aggregate rating based on ratings selected by a plurality of end users is accessible by the second group of parties; and

providing the measure of satisfaction to a shopping comparison website for presentation subject to the restricted sharing.

2. The non-transitory computer-readable storage medium of claim 1, wherein the processor operates in a system managing a directory service and the end user is a subscriber to the directory service.

3. The non-transitory computer-readable storage medium of claim 2, wherein the operations further comprise receiving a product identity code corresponding to a product evaluated by the end user.

4. The non-transitory computer-readable storage medium of claim 3, wherein the product identity code comprises a universal product code.

5. The non-transitory computer-readable storage medium of claim 2, wherein the narrative opinion is based on the voice recording generated by user input at the messaging device by the end user.

6. The non-transitory computer-readable storage medium of claim 1, wherein the vendor identifier corresponds to a retail enterprise or a service enterprise.

7. The non-transitory computer-readable storage medium of claim 2, wherein the restricted sharing is defined by the end user that generated the narrative opinion.

8. The non-transitory computer-readable storage medium of claim 1, wherein the operations further comprise:

billing the vendor associated with the vendor identifier if a purchase is made in association with the shopping comparison website.

9. The non-transitory computer-readable storage medium of claim 8, wherein the operations further comprise:

receiving a product identity code corresponding to a product evaluated by the end user; and

presenting to a requesting party in the first group of parties the measure of satisfaction with an identity of the end user, a time in which the measure of satisfaction was supplied by the end user, or the narrative opinion supplied by the end user.

10. The non-transitory computer-readable storage medium of claim 9, wherein the narrative opinion comprises a text message.

11. The non-transitory computer-readable storage medium of claim 8, wherein the operations further comprise editing a list of the first group of parties according to input supplied by the end user.

12. A non-transitory computer-readable storage medium comprising instructions which when executed by a processor cause the processor to perform operations comprising:

selecting a vendor identifier from a plurality of vendor identifiers;

receiving from a messaging device of an end user a list of a first group of parties selected by the end user from a second group of parties, for restricted sharing by the first group of parties of a measure of satisfaction from the end user relating to a product or service of a vendor associated with the selected vendor identifier;

receiving the measure of satisfaction from the messaging device of the end user,

wherein the measure of satisfaction is communicated to a directory service by way of a user interface of the messaging device and in accordance with a telephony protocol;

transmitting to a communication system the selected vendor identifier and the measure of satisfaction for storing in a directory of commercial vendors of the directory service, according to the vendor identifier,

wherein the processor operates in the communication system, the communication system manages the directory service, the directory service is supplied to subscribers of the communication system and an end user of the product or service is a subscriber of the communication system,

wherein the subscribers of the communication system comprise the second group of parties, wherein the list of the first group of parties is communicated to the directory service by the messaging device via email, text message, wireline, or a voice response system;

wherein the measure of satisfaction comprises a rating selected by the end user and a narrative opinion of the end user,

wherein the narrative opinion is subject to the restricted sharing, and

wherein an aggregate rating based on ratings selected by a plurality of end users is accessible by the second group of parties; and

providing the measure of satisfaction subject to the restricted sharing to a commercial website selling the product or service of the vendor associated with the selected vendor identifier.

13. The non-transitory computer-readable storage medium of claim 12, wherein the instructions further comprise transmitting a product identity code corresponding to a product evaluated by the end user of the messaging device.

14. The non-transitory computer-readable storage medium of claim 13, wherein the product identity code comprises a universal product code, and wherein the operations further comprise identifying the universal product code of a select product.

15. The non-transitory computer-readable storage medium of claim 12, wherein the operations further comprise receiving from the end user of the messaging device a selected rating having an upper and lower range, wherein the selected rating corresponds to the measure of satisfaction.

16. The non-transitory computer-readable storage medium of claim 12, wherein the operations further comprise:

billing the commercial website or the vendor if a purchase of the product or service is made in association with the commercial website.

17. The non-transitory computer-readable storage medium of claim 12, wherein the operations further comprise transmitting to the system a list identifying the first group of parties for sharing the narrative opinion of the measure of satisfaction, wherein the list is generated by the end user that provided the measure of satisfaction.

18. A system, comprising:

a collection element that receives from a messaging device of an end user

a list of a first group of parties selected by the end user from a second group of parties, for restricted sharing by the first group of parties of a measure of satisfaction from the end user associated with a product or service of a vendor,

a vendor identifier for the vendor, and

the measure of satisfaction,

wherein the measure of satisfaction is communicated to a directory service by way of a user interface of the messaging device and in accordance with a telephony protocol; and

a storage element that stores the measure of satisfaction in a directory of commercial vendors of the directory service, according to the vendor identifier,

wherein the system manages a directory service supplied to subscribers of the directory service and the end user is a subscriber of the directory service,

wherein the subscribers of the directory service comprise the second group of parties, wherein a list of the first group of parties is communicated to the directory service by the messaging device via email, text message, wireline, or a voice response system;

wherein the measure of satisfaction is provided subject to the restricted sharing to a commercial website selling the product or service of the vendor associated with the vendor identifier,

wherein the measure of satisfaction comprises a rating selected by the end user and a narrative opinion of the end user,

wherein the narrative opinion is subject to the restricted sharing, and

wherein an aggregate rating based on ratings selected by a plurality of end users is accessible by the second group of parties.

19. The system of claim 18, wherein a billing invoice is provided to the commercial website or the vendor if a purchase of the product or service is made in association with the commercial website.

20. The system of claim 18, wherein the collection element receives a product identity code corresponding to the product or service where the product or service is evaluated by the end user, and wherein the product identity code comprises a universal product code.

21. The system of claim 18, wherein the end user defines the restricted sharing, and wherein the vendor identifier corresponds to a service enterprise.

22. The system of claim 19, further comprising a presentation element that receives from the end user a list identifying the first group of parties for restricted sharing of the narrative opinion of the measure of satisfaction.

23. The system of claim 22, wherein the presentation element receives from a requesting party of the first group of parties a query for the vendor associated with the vendor identifier, and presents to a requesting party of the first group of parties the measure of satisfaction.

24. The system of claim 23, wherein the collection element receives a product identity code corresponding to the product or service where the product or service is evaluated by the end user, and wherein the presentation element presents to the requesting party the measure of satisfaction with an identity of the end user and a time in which the measure of satisfaction was supplied by the end user.

25. The system of claim 22, wherein the presentation element receives an editing command from the end user for modifying the list of the first group of parties for restricted sharing of the narrative opinion of the measure of satisfaction.

26. The system of claim 19, comprising a billing element that submits a charge to the commercial vendor for presentations made to the first group of parties.

27. The system of claim 18, wherein the narrative opinion is generated based on a voice recording or a text message at the messaging device generated by the end user.

28. The system of claim 18, comprising a presentation element that determines a business affiliation between a service provider of the system and a party submitting a query for the vendor associated with the vendor identifier, and presents a response to said query according to said business affiliation.

29. A method, comprising:

receiving, by a system comprising a processor, vendor information from a messaging device of an end user of a product or service of the vendor, the vendor information being associated with a commercial vendor,

the vendor information being generated by user input and communicated by way of a user interface of the messaging device and in accordance with a telephony protocol,

the vendor information comprising a rating and a narrative opinion associated with the commercial vendor;

generating, by the system, a measure of satisfaction associated with the commercial vendor, the measure of satisfaction being based at least in part on the vendor information;

presenting, by the system, contact information and the measure of satisfaction associated with the commercial vendor stored in a directory of commercial vendors of a directory service supplied to subscribers of the directory service,

wherein the system manages the directory service and the end user is a subscriber of the directory service; and

providing, by the system, to a shopping comparison website the narrative opinion associated with the commercial vendor for presentation to a first group of parties selected by the end user from a second group of parties based on a restricted sharing policy to have access to the narrative opinion, wherein the subscribers of the directory service comprise the second group of parties, wherein a list of the first group of parties is communicated to the directory service by the messaging device via email, text message, wireline, or a voice response system;

wherein an aggregate rating based on ratings selected by a plurality of end users is accessible by the second group of parties.

30. The method of claim 29, further comprising billing, by the system, the vendor if a purchase of the product or service is made in association with the shopping comparison website, wherein the restricted sharing policy is generated by the end user, and wherein the narrative opinion is generated based on a voice recording or a text message by the end user.