Methods and systems for web and call processing
First Claim
1. A method of providing user communications, the method comprising:
- providing an application software program for installation on a mobile computing device associated with a user;
providing, by a computer system comprising a computing device and a network interface, a communication service to a web page of the user;
receiving, at the computer system, from a visitor to the web page of the user a communication request to communicate with the user via a communication interface displayed in association with the web page of the user, the communication interface including a text entry field configured to receive a text message from the visitor for the user;
causing, at least in part by the communication service, at least a first system to transmit a text message entered by the visitor into the text entry field to the application software program, wherein the application software program is installed on the user mobile computing device, without the visitor providing, and without revealing to the visitor, a mobile communication device phone address of the user;
creating a contact record in a contact database accessible by the application software program;
determining by the computer system if the user has a first account; and
if the user does not have a first account, requesting that the user provide at least a first type of registration information prior to enabling the application software program to be provided to the user mobile computing device.
1 Assignment
0 Petitions
Accused Products
Abstract
Communication systems and methods are described. In an illustrative embodiment, embeddable code is provided to a user to embed on a user web page. A communication request is received from a visitor via a user interface displayed on the user web page, the user interface including an address field configured to receive from the visitor an address associated with the visitor, and a text entry field configured to receive a text message from the visitor, wherein the user interface is generated at least in part by the code. If the visitor enters a phone address into the address field, a determination is made as to whether the phone address is valid at least partly in response to a first action by the visitor. If the visitor enters text into the text entry field, the text is transmitted to the user at least partly in response to a second action by the visitor.
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Citations
27 Claims
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1. A method of providing user communications, the method comprising:
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providing an application software program for installation on a mobile computing device associated with a user; providing, by a computer system comprising a computing device and a network interface, a communication service to a web page of the user; receiving, at the computer system, from a visitor to the web page of the user a communication request to communicate with the user via a communication interface displayed in association with the web page of the user, the communication interface including a text entry field configured to receive a text message from the visitor for the user; causing, at least in part by the communication service, at least a first system to transmit a text message entered by the visitor into the text entry field to the application software program, wherein the application software program is installed on the user mobile computing device, without the visitor providing, and without revealing to the visitor, a mobile communication device phone address of the user; creating a contact record in a contact database accessible by the application software program; determining by the computer system if the user has a first account; and if the user does not have a first account, requesting that the user provide at least a first type of registration information prior to enabling the application software program to be provided to the user mobile computing device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of providing user communications, the method comprising:
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providing over a network an application software program for installation on a mobile computing device associated with a user; providing, by a computer system comprising a computing device and a network interface, a communication service to a web document of the user, wherein the communication service facilitates communications from a visitor to the user web document to the user; receiving, from a first visitor at the computer system, a communication request to communicate with the user via a communication interface displayed in association with the user web document, the communication interface including a text entry field configured to receive a text message from the first visitor for the user; causing, at least in part by the communication service, at least a first system to transmit a text message entered by the first visitor into the text entry field to the user mobile computing device, the user mobile computing device having the application software program installed thereon, without the first visitor providing, and without revealing to the first visitor, a mobile communication device phone address of the user; determining by the computer system if the user has a first account; and if the user does not have a first account, requesting that the user provide at least a first type of registration information prior to enabling the application software program to be installed on the user mobile computing device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A system, comprising:
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at least one network-based server comprising hardware; at least one network interface; a router subsystem, which serves as an interface to the Internet to manage communications between online IP client devices and the network-based server; and an SMS server subsystem which serves as a mail relay to transmit and receive at least SMS messages; non-transitory memory, coupled to the network-based server, that stores instructions that when executed by the network-based server cause, at least in part, the system to perform operations comprising; providing an application software program for installation on a mobile computing device associated with a user; providing, via the network interface, a communication service to a web page of the user; receiving from a visitor to the web page of the user a communication request to communicate with the user via a communication interface displayed in association with the web page of the user, the communication interface including a text entry field configured to receive a text message from the visitor for the user; causing, at least in part by the communication service, a text message entered by the visitor into the text entry field be transmitted to the application software program, wherein the application software program is installed on the user mobile computing device, without the visitor providing, and without revealing to the visitor, a mobile communication device phone address of the user; and creating a contact record in a contact database accessible by the application software program. - View Dependent Claims (22, 23)
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24. A system, comprising:
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at least one network-based server comprising hardware; at least one network interface; a router subsystem, which serves as an interface to the Internet to manage communications between online IP client devices and the network-based server; and an SMS server subsystem which serves as a mail relay to transmit and receive at least SMS messages; non-transitory memory coupled to the at least one computing device that stores instructions that when executed by the at least one computing device cause, at least in part, the system to perform operations comprising; providing over a network an application software program for installation on a mobile computing device associated with a user; providing a communication service to a web document of the user, wherein the communication service facilitates communications from a visitor to the user web document to the user; receiving from a first visitor a communication request to communicate with the user via a communication interface displayed in association with the user web document, the communication interface including a text entry field configured to receive a text message from the first visitor for the user; and causing, at least in part by the communication service, to transmit a text message entered by the first visitor into the text entry field to the user mobile computing device, the user mobile computing device having the application software program installed thereon, without the first visitor providing, and without revealing to the first visitor, a mobile communication device phone address of the user. - View Dependent Claims (25, 26, 27)
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Specification