Service cloud console
First Claim
1. A method of providing contextual information via a user interface provided in a web browser, the method comprising:
- receiving, at a client machine, edited object record information comprising a modification to object record information displayed in attribute fields of a first user interface component of the user interface, the object record information associated with an object record stored in a first database;
displaying the edited object record information in the attribute fields of the first user interface component;
providing an indication of the edited object record information to a second user interface component of the user interface, the second user interface component displaying contextual information related to the displayed object record information;
transmitting, from the client machine to the server, a request for updated contextual information related to the edited object record information, the request including at least a portion of the edited object record information, the request being transmitted without reloading the user interface; and
upon receiving the updated contextual information from the server, displaying the updated contextual information in the second user interface component, the second user interface component being a sidebar of the user interface, the updated contextual information being received and displayed without reloading the user interface, the updated contextual information being associated with a contextual object record stored in a second database, the contextual object record being different from the object record associated with the edited object record information.
1 Assignment
0 Petitions
Accused Products
Abstract
Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing contextual information via a user interface provided in a web browser. The user interface may display a plurality of components including a first component displaying object record information associated with an object record stored in a database and a second component displaying contextual information related to the stored object record information. Edited object record information may be received at the client machine. An indication of the edited object record information may be provided to the second user interface component of the user interface in the web browser. A request for updated contextual information related to the edited object record information may be transmitted from the client machine to the server. The updated contextual information may be displayed in the second user interface component of the user interface.
310 Citations
40 Claims
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1. A method of providing contextual information via a user interface provided in a web browser, the method comprising:
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receiving, at a client machine, edited object record information comprising a modification to object record information displayed in attribute fields of a first user interface component of the user interface, the object record information associated with an object record stored in a first database; displaying the edited object record information in the attribute fields of the first user interface component; providing an indication of the edited object record information to a second user interface component of the user interface, the second user interface component displaying contextual information related to the displayed object record information; transmitting, from the client machine to the server, a request for updated contextual information related to the edited object record information, the request including at least a portion of the edited object record information, the request being transmitted without reloading the user interface; and upon receiving the updated contextual information from the server, displaying the updated contextual information in the second user interface component, the second user interface component being a sidebar of the user interface, the updated contextual information being received and displayed without reloading the user interface, the updated contextual information being associated with a contextual object record stored in a second database, the contextual object record being different from the object record associated with the edited object record information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system for providing contextual information via a user interface provided in a web browser, the system comprising:
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a first one or more servers configured to provide, to the client machine, instructions for generating the user interface; and a client machine having a display device, the client machine being configured to provide the user interface in the web browser on the display device in accordance with the instructions received from the one or more servers, the client machine being further configured to; receive edited object record information comprising a modification to object record information displayed in attribute fields of a first user interface component of the user interface, the object record information associated with an object record stored in a first database; display the edited object record information in the attribute fields of the first user interface component; provide an indication of the edited object record information to a second user interface component of the user interface, the second user interface component displaying contextual information related to the displayed object record information; transmit, from the client machine to the server, a request for updated contextual information related to the edited object record information, the request including at least a portion of the edited object record information, the request being transmitted without reloading the user interface; and upon receiving the updated contextual information from the server, display the updated contextual information in the second user interface component, the second user interface component being a sidebar of the user interface, the updated contextual information being received and displayed without reloading the user interface, the updated contextual information being associated with a contextual object record stored in a second database, the contextual object record being different from the object record associated with the edited object record information. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 39)
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29. One or more non-transitory computer readable media having instructions stored therein for providing contextual information via a user interface provided in a web browser, the instructions comprising:
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receiving, at a client machine, edited object record information comprising a modification to object record information displayed in attribute fields of a first user interface component of the user interface, the object record information associated with an object record stored in a first database; displaying the edited object record information in the attribute fields of the first user interface component providing an indication of the edited object record information to a second user interface component of the user interface the second user interface component displaying contextual information related to the displayed object record information; transmitting, from the client machine to the server, a request for updated contextual information related to the edited object record information, the request including at least a portion of the edited object record information, the request being transmitted without reloading the user interface; and upon receiving the updated contextual information from the server, displaying the updated contextual information in the second user interface component the second user interface component being a sidebar of the user interface, the updated contextual information being received and displayed without reloading the user interface the updated contextual information being associated with a contextual object record stored in a second database, the contextual object record being different from the object record associated with the edited object record information. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36, 37, 38, 40)
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Specification