Systems and methods for handling calls associated with an interactive voice response application
First Claim
Patent Images
1. A system comprising:
- a device to;
receive a signal associated with an inbound call leg;
process the signal;
transmit, based on processing the signal, information identifying an outbound call leg to a network device, the outbound call leg connecting a caller device to a destination that is communicatively connected to the caller device by the network device;
transfer, based on transmitting the information identifying the outbound call leg, the inbound call leg and the outbound call leg to the network device;
receive, from the network device, handoff information based on a frequency signal associated with at least one of the inbound call leg or the outbound call leg;
reconnect, based on receiving the handoff information, to at least one of the inbound call leg or the outbound call leg; and
connect, based on reconnecting to at least one of the inbound call leg or the outbound call leg, the at least one of the inbound call leg or the outbound call leg to another outbound call leg,the other outbound call leg being different than the outbound call leg.
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Abstract
A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbound call leg. The outbound call leg is made available to the network device. The inbound call leg and the outbound call leg are handed off from the IVR device to the network device.
69 Citations
20 Claims
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1. A system comprising:
a device to; receive a signal associated with an inbound call leg; process the signal; transmit, based on processing the signal, information identifying an outbound call leg to a network device, the outbound call leg connecting a caller device to a destination that is communicatively connected to the caller device by the network device; transfer, based on transmitting the information identifying the outbound call leg, the inbound call leg and the outbound call leg to the network device; receive, from the network device, handoff information based on a frequency signal associated with at least one of the inbound call leg or the outbound call leg; reconnect, based on receiving the handoff information, to at least one of the inbound call leg or the outbound call leg; and connect, based on reconnecting to at least one of the inbound call leg or the outbound call leg, the at least one of the inbound call leg or the outbound call leg to another outbound call leg, the other outbound call leg being different than the outbound call leg. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system comprising:
a device to; connect, by a first port of the device, to an inbound call leg; transmit, by the first port, information identifying the inbound call leg to another device; receive, by a second port of the device, information identifying an outbound call leg from the other device; bridge, by the first port and the second port, the inbound call leg and the outbound call leg; transmit, to the other device, handoff information based on a frequency signal associated with at least one of the inbound call leg or the outbound call leg; receive, from the other device and based on the transmitted handoff information, information associated with another outbound call leg; bridge, based on the received information associated with the other outbound call leg, the inbound call leg, the outbound call leg, and the other outbound call leg; drop a portion of the inbound call leg based on a BYE request associated with the portion of the inbound call leg; and drop a portion of the outbound call leg based on a BYE request associated with the portion of the outbound call leg. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A method comprising:
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receiving, by a device, a signal associated with an inbound call leg; processing, by the device, the signal; transmitting, by the device and based on processing the signal, information identifying an outbound call leg to another device, the outbound call leg connecting a caller device to a destination that is communicatively connected to the caller device by the other device; transferring, by the device and based on transmitting the information identifying the outbound call leg, the inbound call leg and the outbound call leg to the other device; receiving, by the device and from the other device, handoff information based on a frequency signal associated with at least one of the inbound call leg or the outbound call leg; reconnecting, by the device and based on receiving the handoff information, to at least one of the inbound call leg or the outbound call leg; and connecting, by the device and based on reconnecting to at least one of the inbound call leg or the outbound call leg, the at least one of the inbound call leg or the outbound call leg to another outbound call leg, the other outbound call leg being different than the outbound call leg. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification