Creating automated voice response menus for telecommunications services

• US 8,750,483 B2
• Filed: 11/17/2008
• Issued: 06/10/2014
• Est. Priority Date: 07/31/1998
• Status: Expired due to Term

• Current Assignee: Open Invention Network LLC
• Original Assignee: Open Invention Network LLC
• Inventors: Malik, Dale
• Primary Examiner(s): Patel, Hemant
• Application Number:
  US12/272,639
• Publication Number:
  US 20090067589A1
• Time in Patent Office: 2,031 Days
• Field of Search: 370259-271, 370351-356, 37921002-21802, 379/201.12, 379 671- 8828, 379 9201- 9204, 379 9312- 9337, 379/201.01, 709201-207, 709217-248, 4554121-420, 455 901- 903, 704270-278
• US Class Current: 379/211.02
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

A method for changing configuration settings of a telephony system comprises initiating a telephony configuration service, establishing service rights associated with a telephone number, a step for presenting one or more selectable options consistent with the service rights, at least one of which corresponds to a configuration setting change for a call-forwarding task. Additionally, the method includes a step for presenting one or more call-forwarding task options, a step for receiving a selection of at least one of the call-forwarding task options, a step for confirming the selection of at least one of the call-forwarding task options, and changing at least one configuration setting of a telephony system based at least in part upon a received selection of at least one of the call-forwarding task options.

Claims

1. A method comprising:

presenting, by an automated system, a first task and a second task relating to communication configuration services;

sending a requested change associated with the first task to the automated system, wherein the sending is performed by a device having an identifier associated therewith;

determining whether the requested change includes forwarding communications to the identifier associated with the device;

preventing the requested change associated with the first task when the requested change includes forwarding communications to the identifier associated with the device;

when the requested change includes a user input including a non-numeric value, determining whether a user providing the user input is a new user; and

presenting a third task when the user providing the user input is determined to be a new user.

2. The method of claim 1, wherein the first task includes call-forwarding task options.

3. The method of claim 1, wherein the automated system performs the determining whether the requested change includes forwarding communications to the identifier and the preventing the requested change associated with the first task when the requested change includes forwarding communications to the identifier.

4. The method of claim 1, wherein the device is unable to send a requested change associated with the second task after sending the requested change associated with the first task until the requested change associated with the first task is finalized.

5. The method of claim 1, wherein the identifier is a telephone number associated with the device.

6. The method of claim 1, further comprising increasing an error count associated with the first task when the requested change includes forwarding communications to the identifier.

7. The method of claim 6, further comprising terminating the requested change associated with the first task to the automated system when the error count exceeds a predetermined value.

8. A method comprising:

presenting user selectable options associated with communication configuration services, wherein at least one of the options corresponds to a configuration setting for a communication forwarding task;

receiving a requested change for the configuration setting for the communication forwarding task, wherein the requested change includes a user selection;

determining whether the user selection includes a non-numeric value; and

determining whether a user providing the user selection is a new user when the user selection is determined to include a non-numeric value.

9. The method of claim 8 further comprising presenting a new user configuration task when the user providing the user selection is determined to be a new user.

10. The method of claim 8 further comprising confirming a communication forwarding status when the user providing the user selection is determined not to be a new user.

11. The method of claim 8, wherein the user selection includes a forwarding identifier, and wherein the determining of whether the user selection includes a non-numeric value includes determining whether the forwarding identifier includes a non-numeric value.