Methods, systems, and computer-readable media for providing commitments information relative to a turf

• US 8,751,278 B2
• Filed: 06/18/2012
• Issued: 06/10/2014
• Est. Priority Date: 07/17/2007
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Primary Examiner(s): Koneru, Sujay
• Application Number:
  US13/525,979
• Publication Number:
  US 20120259670A1
• Time in Patent Office: 722 Days
• Field of Search: 705 711- 742, 705/305, 705/345
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Methods, systems, and computer-readable media provide for providing commitments information relative to a turf. According to embodiments, a method for providing commitments information relative to a turf is provided. According to the method, a time frame for each of a plurality of turfs is determined. The time frame indicates when a work order of a given category is to be completed. A numeric indicator indicating the time frame in which the work order of the given category is to be completed is displayed.

Claims

1. A method for providing commitments information relative to a turf, the method comprising:

displaying, in a graphical user interface provided by a computer having a processor and a memory, a grid having a plurality of rows, an installation column, an out-of-service column, and an affecting service column, each of the plurality of rows corresponding to one of a plurality of turfs associated with a telecommunications service area, wherein the grid further has a plurality of buckets, each of the plurality of buckets comprising a plurality of columns;

displaying, in the graphical user interface, a first plurality of cells arranged under the installation column, a second plurality of cells arranged under the out-of-service column, and a third plurality of cells arranged under the affecting service column, each of the first plurality of cells configured to display a first expected time of completion to install a new service in the one of the plurality of geographic turfs, each of the second plurality of cells configured to display a second expected time of completion to restore a service that is out in the one of the plurality of geographic turfs, and each of the third plurality of cells configured to display a third expected time of completion to repair a service that is not properly functioning in the one of the plurality of geographic turfs;

determining, through the computer, the first expected time of completion to install the new service for each of the plurality of geographic turfs, the first expected time of completion comprising a first number of days from when an installation work order is requested to when the installation work order is to be completed;

determining, through the computer, the second expected time of completion to restore the service that is out for the each of the plurality of geographic turfs, the second expected time of completion comprising a second number of days from when an out-of-service work order is requested to when the installation work order is to be completed;

determining, through the computer, the third expected time of completion to repair the service that is not properly function for the each of the plurality of geographic turfs, the third expected time of completion comprising a third number of days from when an affecting service work order is requested to when the installation work order is to be completed;

upon determining the first expected time of completion to install the new service for each of the plurality of geographic turfs, displaying, in the graphical user interface, the first expected time of completion in the each of the first plurality of cells corresponding to the installation column;

upon determining the second expected time of completion to restore the service that is out for the each of the plurality of geographic turfs, displaying, in the graphical user interface, the second expected time of completion in the each of the second plurality of cells corresponding to the out-of-service column; and

upon determining the third expected time of completion to repair the service that is not properly functioning for the each of the plurality of geographic turfs, displaying, in the graphical user interface, the third expected time of completion in the each of the third plurality of cells corresponding to the affecting service column, wherein the first expected time of completion, the second expected time of completion, and the third expected time of completion are associated with each of the plurality of geographic turfs via a Common Language Location Identification code.

2. The method of claim 1, wherein the plurality of columns of each of the plurality of buckets comprises an hours column, a tickets column, a dispatched technicians column, and a future tickets column.

3. The method of claim 2, further comprising displaying a fourth plurality of cells arranged under the hours column, a fifth plurality of cells arranged under the tickets column, a sixth plurality of cells arranged under the dispatched technicians column, and a seventh plurality of cells arranged under the future tickets column.

4. The method of claim 1, wherein the plurality of buckets comprises a plain old telephone service bucket, a digital subscriber line bucket, and a cable bucket.

5. The method of claim 1, wherein the out-of-service work order and the affecting service work order are associated with lower time frames than the installation work order.

6. The method of claim 4, wherein the plain old telephone service bucket contains information related to plain old telephone service related work orders, wherein the digital subscriber line bucket contains information related to digital line subscriber related work orders, and wherein the cable bucket contains information related to cable related work orders.

7. The method of claim 4, wherein the plurality of buckets further comprises a specials bucket and a non-demand bucket, wherein the specials bucket contains information related to special circuit related work orders, and wherein the non-demand bucket contains information related to work orders not categorized in the plain old telephone service bucket, the digital subscriber line bucket, the cable bucket, or the specials bucket.

8. A system for providing commitments information relative to a turf, comprising:

a processor; and

a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising;

displaying, in a graphical user interface, a grid having a plurality of rows, an installation column, an out-of-service column, and an affecting service column, each of the plurality of rows corresponding to one of a plurality of turfs associated with a telecommunications service area, wherein the grid further has a plurality of buckets, each of the plurality of buckets comprising a plurality of columns,

displaying, in the graphical user interface, a first plurality of cells arranged under the installation column, a second plurality of cells arranged under the out-of-service column, and a third plurality of cells arranged under the affecting service column, each of the first plurality of cells configured to display a first expected time of completion to install a new service in the one of the plurality of geographic turfs, each of the second plurality of cells configured to display a second expected time of completion to restore a service that is out in the one of the plurality of geographic turfs, and each of the third plurality of cells configured to display a third expected time of completion to repair a service that is not properly functioning in the one of the plurality of geographic turfs,

determining the first expected time of completion to install the new service for each of the plurality of geographic turfs, the first expected time of completion comprising a first number of days from when an installation work order is requested to when the installation work order is to be completed,

determining the second expected time of completion to restore the service that is out for the each of the plurality of geographic turfs, the second expected time of completion comprising a second number of days from when an out-of-service work order is requested to when the installation work order is to be completed,

determining the third expected time of completion to repair the service that is not properly function for the each of the plurality of geographic turfs, the third expected time of completion comprising a third number of days from when an affecting service work order is requested to when the installation work order is to be completed,

upon determining the first expected time of completion to install the new service for each of the plurality of geographic turfs, displaying, in the graphical user interface, the first expected time of completion in the each of the first plurality of cells corresponding to the installation column,

upon determining the second expected time of completion to restore the service that is out for the each of the plurality of geographic turfs, displaying, in the graphical user interface, the second expected time of completion in the each of the second plurality of cells corresponding to the out-of-service column, and

upon determining the third expected time of completion to repair the service that is not properly functioning for the each of the plurality of geographic turfs, displaying, in the graphical user interface, the third expected time of completion in the each of the third plurality of cells corresponding to the affecting service column, wherein the first expected time of completion, the second expected time of completion, and the third expected time of completion are associated with each of the plurality of geographic turfs via a Common Language Location Identification code.

9. The system of claim 8, wherein the plurality of columns of each of the plurality of buckets comprises an hours column, a tickets column, a dispatched technicians column, and a future tickets column.

10. The system of claim 9, wherein the operations further comprise displaying a fourth plurality of cells arranged under the hours column, a fifth plurality of cells arranged under the tickets column, a sixth plurality of cells arranged under the dispatched technicians column, and a seventh plurality of cells arranged under the future tickets column.

11. The system of claim 8, wherein the out-of-service work order and the affecting service work order are associated with lower time frames than the installation work order.

12. The system of claim 8, wherein the plurality of buckets comprises a plain old telephone service bucket, a digital subscriber line bucket, and a cable bucket.

13. The system of claim 12, wherein the plain old telephone service bucket contains information related to plain old telephone service related work orders, wherein the digital subscriber line bucket contains information related to digital line subscriber related work orders, and wherein the cable bucket contains information related to cable related work orders.

14. A non-transitory computer-readable storage medium storing instructions that, when executed by a computer comprising a processor, cause the processor to perform operations comprising:

displaying, in a graphical user interface, a grid having a plurality of rows, an installation column, an out-of-service column, and an affecting service column, each of the plurality of rows corresponding to one of a plurality of turfs associated with a service area, wherein the grid further has a plurality of buckets, each of the plurality of buckets comprising a plurality of columns;

displaying, in the graphical user interface, a first plurality of cells arranged under the installation column, a second plurality of cells arranged under the out-of-service column, and a third plurality of cells arranged under the affecting service column, each of the first plurality of cells configured to display a first expected time of completion to install a new service in the one of the plurality of geographic turfs, each of the second plurality of cells configured to display a second expected time of completion to restore a service that is out in the one of the plurality of geographic turfs, and each of the third plurality of cells configured to display a third expected time of completion to repair a service that is not properly functioning in the one of the plurality of geographic turfs;

determining the first expected time of completion to install the new service for each of the plurality of geographic turfs, the first expected time of completion comprising a first number of days from when an installation work order is requested to when the installation work order is to be completed;

determining the second expected time of completion to restore the service that is out for the each of the plurality of geographic turfs, the second expected time of completion comprising a second number of days from when an out-of-service work order is requested to when the installation work order is to be completed;

determining the third expected time of completion to repair the service that is not properly function for the each of the plurality of geographic turfs, the third expected time of completion comprising a third number of days from when an affecting service work order is requested to when the installation work order is to be completed;

upon determining the first expected time of completion to install the new service for each of the plurality of geographic turfs, displaying, in the graphical user interface, the first expected time of completion in the each of the first plurality of cells corresponding to the installation column;

upon determining the second expected time of completion to restore the service that is out for the each of the plurality of geographic turfs, displaying, in the graphical user interface, the second expected time of completion in the each of the second plurality of cells corresponding to the out-of-service column; and

upon determining the third expected time of completion to repair the service that is not properly functioning for the each of the plurality of geographic turfs, displaying, in the graphical user interface, the third expected time of completion in the each of the third plurality of cells corresponding to the affecting service column, wherein the first expected time of completion, the second expected time of completion, and the third expected time of completion are associated with each of the plurality of geographic turfs via a Common Language Location Identification code.

15. The non-transitory computer-readable storage medium of claim 14, wherein the plurality of columns of each of the plurality of buckets comprises an hours column, a tickets column, a dispatched technicians column, and a future tickets column.

16. The non-transitory computer-readable storage medium of claim 15, wherein the operations further comprise displaying a fourth plurality of cells arranged under the hours column, a fifth plurality of cells arranged under the tickets column, a sixth plurality of cells arranged under the dispatched technicians column, and a seventh plurality of cells arranged under the future tickets column.

17. The non-transitory computer-readable storage medium of claim 14, wherein the plurality of buckets comprises a plain old telephone service bucket, a digital subscriber line bucket, and a cable bucket.

18. The non-transitory computer-readable storage medium of claim 17, wherein the plain old telephone service bucket contains information related to plain old telephone service related work orders, wherein the digital subscriber line bucket contains information related to digital line subscriber related work orders, and wherein the cable bucket contains information related to cable related work orders.

19. The non-transitory computer-readable storage medium of claim 17, wherein the plurality of buckets further comprises a specials bucket and a non-demand bucket, wherein the specials bucket contains information related to special circuit related work orders, and wherein the non-demand bucket contains information related to work orders not categorized in the plain old telephone service bucket, the digital subscriber line bucket, the cable bucket, or the specials bucket.

20. The non-transitory computer-readable storage medium of claim 14, wherein the out-of-service work order and the affecting service work order are associated with lower time frames than the installation work order.