Security alarm systems and methods
First Claim
1. One or more computer storage media comprising computer-executable instructions for providing notification of an alarm event to at least one individual, the computer-executable instructions when executed by a computing device performing steps comprising:
- receiving an alarm event signal from an alarm system indicative of an alarm event out of a plurality of possible alarm events;
determining a customer associated with the alarm event;
determine at least one individual that is to be contacted based upon the customer that has been determined as being associated with the alarm event;
selecting a transmission vector having a corresponding transmission identifier from a plurality of available transmission vectors each having a corresponding transmission identifier;
correspondingly associating the selected transmission identifier with the alarm event;
sending an alarm event notification to the at least one individual utilizing the selected transmission vector; and
awaiting and receiving a response to the alarm event notification on the selected transmission vector and automatically associating information of the alarm event with the response based on the response being received on the selected transmission vector which has been correspondingly associated with the alarm event.
10 Assignments
0 Petitions
Accused Products
Abstract
An alarm system having one or more computer-readable media comprising computer-executable instructions for providing notification of an alarm event to individual(s). The computer-executable instructions perform steps comprising: receiving an alarm event from an alarm system; determining a customer associated with the alarm event; determining at least one individual that is to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector from a plurality of available transmission vectors; associating the selected transmission vector with the alarm event; sending an alarm event notification to the individual(s) utilizing the selected transmission vector; and awaiting a response to the alarm event notification. The response may provide a response vector which can be used to route the response to an appropriate agent.
7 Citations
20 Claims
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1. One or more computer storage media comprising computer-executable instructions for providing notification of an alarm event to at least one individual, the computer-executable instructions when executed by a computing device performing steps comprising:
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receiving an alarm event signal from an alarm system indicative of an alarm event out of a plurality of possible alarm events; determining a customer associated with the alarm event; determine at least one individual that is to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector having a corresponding transmission identifier from a plurality of available transmission vectors each having a corresponding transmission identifier; correspondingly associating the selected transmission identifier with the alarm event; sending an alarm event notification to the at least one individual utilizing the selected transmission vector; and awaiting and receiving a response to the alarm event notification on the selected transmission vector and automatically associating information of the alarm event with the response based on the response being received on the selected transmission vector which has been correspondingly associated with the alarm event. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for providing notification of an alarm event to at least one individual, the method comprising the steps of:
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receiving an alarm event signal from an alarm system indicative of an alarm event out of a plurality of possible alarm events; determining a customer associated with the alarm event; determine at least one individual that is to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector having a corresponding transmission identifier from a plurality of available transmission vectors each having a corresponding transmission identifier; correspondingly associating the selected transmission identifier with the alarm event; sending an alarm event notification to the at least one individual utilizing the selected transmission vector; and awaiting and receiving a response to the alarm event notification on the selected transmission vector and automatically associating information of the alarm event with the response based on the response being received on the selected transmission vector which has been correspondingly associated with the alarm event. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. An alarm operational system comprising:
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an alarm system positioned at a first location, the alarm system having a control module, a communication module coupled to the control module and at least one sensor coupled to the control module and configured to be triggered upon sensing a predetermined condition, with the communication module configured to transmit an alarm event signal when the at least one sensor is triggered; a central monitoring station control system located at a second location remote from the first location, the central monitoring station positionable in communication with the communication module so as to receive the transmitted alarm event signal from the alarm system indicative of an alarm event out of a plurality of possible alarm events, the central monitoring station including; a determination component for determining a customer associated with the received alarm event and for determining at least one individual that is to be contacted based upon the customer that has been determined as being associated with the alarm event; a selection component for selecting a transmission vector having a corresponding transmission identifier from a plurality of available transmission vectors each having a corresponding transmission identifier; an associating component for correspondingly associating the selected transmission identifier with the alarm event; a sending component for sending an alarm event notification to the at least one individual utilizing the selected transmission vector; and a receiving component for awaiting and receiving a response to the alarm event notification on the selected transmission vector and automatically associating information of the alarm event with the response based on the response being received on the selected transmission vector which has been correspondingly associated with the alarm event. - View Dependent Claims (18, 19, 20)
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Specification