Automated management of information via an emergency operations center

• US 8,761,351 B1
• Filed: 11/08/2007
• Issued: 06/24/2014
• Est. Priority Date: 11/08/2007
• Status: Expired due to Fees

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Daly, Brian Kevin, Sennett, DeWayne Allan
• Primary Examiner(s): Ramakrishnaiah, Melur
• Application Number:
  US11/937,064
• Time in Patent Office: 2,420 Days
• Field of Search: 379 37- 51
• US Class Current: 379/45
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

Information received from a first responder on the scene of an emergency event is automatically distributed and managed by an Emergency Operations Center (EOC) via various combinations of emails, databases, Internet Protocol (IP) networks, speech to text converters, and distribution systems. In one example embodiment, information is provided by a first responder via an IP network. The first responder has access to various services such as, instant messaging, Push-to-Talk over Cellular (PoC), Presence information, location based services, wireless priority services, multimedia priority services, voice of IP (VoIP), or a combination thereof. The information provided by the first responder, via the IP network is stored in an EOC database for access by various EOC related entities. In another example embodiment, information provided by a first responder is converted from speech to text, and the text is stored in an EOC database for access by various EOC related entities.

Claims

1. A method comprising:

receiving, by a processor, via an internet protocol (IP) network, information pertaining to an event, wherein;

the information is indicative of speech;

the information is formatted in accordance with a voice over internet protocol (VoIP);

the information is indicative of being provided by a P25 land mobile radio, via a federally regulated land mobile radio system;

providing the information for storage, wherein the stored information is available for access by at least one entity associated with an emergency operations center;

automatically converting the VoIP formatted information to text;

automatically formatting, by the processor, the text in accordance with a WebEOC emergency operations center log format; and

providing the formatted text for storage, wherein the stored formatted text is available for access by at least one entity associated with the emergency operations center.

2. The method of claim 1, further comprising providing an instant messaging service to an originator of the information.

3. The method of claim 1, further comprising providing a Push-to-talk over Cellular service to an originator of the information.

4. The method of claim 1, further comprising providing a Presence service to an originator of the information.

5. The method of claim 1, further comprising providing a location based service to an originator of the information.

6. The method of claim 1, further comprising providing a wireless priority service to an originator of the information.

7. The method of claim 1, further comprising providing a multimedia priority service to an originator of the information.

8. A system comprising:

memory having executable instructions stored thereon; and

a processor coupled to the memory, the processor configured to execute the executable instructions to effectuate operations comprising;

receiving, via an internet protocol (IP) network, information pertaining to an event, wherein;

the information is indicative of speech;

the information is formatted in accordance with a voice over internet protocol (VoIP);

the information is indicative of being provided by a P25 land mobile radio, via a federally regulated land mobile radio system;

providing the information for storage, wherein the stored information is available for access by at least one entity associated with an emergency operations center;

providing at least one service to an originator of the information;

automatically converting the VoIP formatted information to text;

automatically formatting the text in accordance with a WebEOC emergency operations center log format; and

providing the formatted text for storage, wherein the stored formatted text is available for access by the at least one entity associated with the emergency operations center.

9. The system of claim 8, the operations further comprising providing an instant messaging service to the originator of the information.

10. The system of claim 8, the operations further comprising providing a Push-to-talk over Cellular service to the originator of the information.

11. The system of claim 8, the operations further comprising providing a Presence service to the originator of the information.

12. The system of claim 8, the operations further comprising providing a location based service to the originator of the information.

13. The system of claim 8, the operations further comprising providing a wireless priority service to the originator of the information.

14. The system of claim 8, the operations further comprising providing a multimedia priority service to the originator of the information.

15. A computer readable storage medium that is not a transient signal per se, the computer readable storage medium having stored thereon executable instructions that when executed by a processor cause the performance of operations comprising:

receiving, by a processor, via an internet protocol (IP) network, information pertaining to an event, wherein;

the information is indicative of speech;

the information is formatted in accordance with a voice over internet protocol (VoIP);

the information is indicative of being provided by a P25 land mobile radio, via a federally regulated land mobile radio system;

providing the information for storage, wherein the stored information is available for access by at least one entity associated with an emergency operations center;

automatically converting the VoIP formatted information to text;

automatically formatting, by the processor, the text in accordance with a WebEOC emergency operations center log format; and

providing the formatted text for storage, wherein the stored formatted text is available for access by at least one entity associated with the emergency operations center.

16. The computer readable storage medium of claim 15, the operations further comprising providing an instant messaging service to an originator of the information.

17. The computer readable storage medium of claim 15, the operations further comprising providing a Push-to-talk over Cellular service to an originator of the information.

18. The computer readable storage medium of claim 15, the operations further comprising providing a Presence service to an originator of the information.

19. The computer readable storage medium of claim 15, the operations further comprising providing at least one of:

a location based service to an originator of the information;

a wireless priority service to an originator of the information;

or

a multimedia priority service to an originator of the information.