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Telephony system and method with enhanced call monitoring, recording and retrieval

  • US 8,761,353 B1
  • Filed: 05/25/2012
  • Issued: 06/24/2014
  • Est. Priority Date: 09/03/2004
  • Status: Active Grant
First Claim
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1. A method for recording voice communications between a first device in an institution in which device users are subject to restricted voice communication privileges and a second device, the method comprising:

  • receiving first voice communication signals from said first device,receiving second voice communication signals from said second device,recording first content signals representing information content of said first and second voice communication signals,identifying the presence in said first content signals of occurrences of one or more words or phrases, andbased on the occurrence of one or more words or phrases in said first content signals, receiving profile information and sending said first content signals via an electronic communication for playback, wherein said first content signals are selectively communicated to notify a particular person, a particular office, or a particular vehicle identified by said profile information.

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