Telephony system and method with enhanced call monitoring, recording and retrieval
First Claim
1. A method for recording voice communications between a first device in an institution in which device users are subject to restricted voice communication privileges and a second device, the method comprising:
- receiving first voice communication signals from said first device,receiving second voice communication signals from said second device,recording first content signals representing information content of said first and second voice communication signals,identifying the presence in said first content signals of occurrences of one or more words or phrases, andbased on the occurrence of one or more words or phrases in said first content signals, receiving profile information and sending said first content signals via an electronic communication for playback, wherein said first content signals are selectively communicated to notify a particular person, a particular office, or a particular vehicle identified by said profile information.
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Accused Products
Abstract
Inmate communications systems provide a feature-rich platform with a high degree of flexibility and security employing call control facilities located of institutional premises. Authentication processes for calling and called party verification include biometric techniques in some embodiments. Distributed processing of call control and billing provide flexible interactive call payment processes. Preferred embodiments feature voice over IP transmission and control featuring controlled access to avoid addition of unauthorized third-party call participants. Monitoring, recording and selective forwarding of calls is provided under control of system administrators.
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Citations
14 Claims
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1. A method for recording voice communications between a first device in an institution in which device users are subject to restricted voice communication privileges and a second device, the method comprising:
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receiving first voice communication signals from said first device, receiving second voice communication signals from said second device, recording first content signals representing information content of said first and second voice communication signals, identifying the presence in said first content signals of occurrences of one or more words or phrases, and based on the occurrence of one or more words or phrases in said first content signals, receiving profile information and sending said first content signals via an electronic communication for playback, wherein said first content signals are selectively communicated to notify a particular person, a particular office, or a particular vehicle identified by said profile information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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Specification