Methods and systems for automatic forwarding of communications to a preferred device

• US 8,761,363 B2
• Filed: 11/24/2003
• Issued: 06/24/2014
• Est. Priority Date: 02/27/2001
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Telesector Resources Group Incorporated, Verizon Data Services LLC (Verizon Communications Inc.)
• Inventors: Rajagopalan, Mahesh, Kunuturi, Nagendra, Reding, Craig L., Helbling, Christopher L., Singh, Jagmit
• Primary Examiner(s): GAY, SONIA L
• Application Number:
  US10/720,633
• Publication Number:
  US 20060177030A1
• Time in Patent Office: 3,865 Days
• Field of Search: 379/211.01, 379/207.04, 379/212.01, 379/142.07, 455/458, 455/440, 370/349, 370/353, 370/352, 709/227
• US Class Current: 379/142.07
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42263 where the same subscriber uses different terminals, i.e. nomadism
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

Methods and systems for routing a communication to a preferred device are disclosed. A service center consistent with the present invention is operable to receive information pertaining to a communication to a user from a calling party, and retrieve data corresponding to the user using the received information. The service center also determines a preferred device of the user based on the retrieved data, wherein the preferred device is one of a plurality of devices associated with the user. Thereafter, the service center ascertains whether the preferred device of the user requires a new mode of delivery, and routes the communication to the preferred device of the user based on the ascertaining.

Claims

1. A method for routing a communication to a preferred device, comprising:

receiving information pertaining to a communication from a calling party to a device associated with a user being contacted by the calling party;

retrieving data corresponding to the user being contacted by the calling party using the information pertaining to the communication;

retrieving data corresponding to the calling party;

determining a preferred device of the user being contacted by the calling party based on the retrieved data corresponding to the user;

determining a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

determining whether the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

automatically sending contact information identifying the preferred device of the calling party to the preferred device of the user being contacted by the calling party in the data format of the preferred device of the user in response to the determination that the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

establishing a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sending information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

2. The method of claim 1, wherein retrieving data corresponding to the user comprises:

accessing a database for call preference information corresponding to the user.

3. The method of claim 2, wherein the call preference information comprises an indication of a device to which communications should be forwarded.

4. The method of claim 2, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user to be a device indicated in the call preference information.

5. The method of claim 1, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user to be a predetermined default device.

6. The method of claim 1, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user to be a device last used by the user.

7. The method of claim 1, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user based on information reflecting a time period during which a particular device is the preferred device of the user.

8. The method of claim 1, comprising:

determining whether the user is associated with a do not disturb mode.

9. The method of claim 8, comprising:

routing the communication to voice mail based on a determination that the user is associated with a do not disturb mode.

10. The method of claim 1, comprising:

routing the communication to the preferred device of the user without reformatting the communication if the preferred device of the user does not require a different data format.

11. The method of claim 1, wherein the data format of the preferred device of the calling party comprises voice data and the data format of the preferred device of the user comprises text data, or vice versa.

12. The method of claim 1, further comprising:

sending a request for the data format of the preferred device of the calling party.

13. The method of claim 12, wherein sending a request comprises:

presenting an appropriate overlay to communicate with the preferred device of the user.

14. The method of claim 12, comprising:

providing the preferred device of the calling party with a graphical interface for use in entering the communication.

15. The method of claim 1, further comprising:

automatically converting incoming data associated with the communication to new incoming data with the data format of the preferred device of the user.

16. The method of claim 1, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user based on information reflecting the user'"'"'s location.

17. The method of claim 1, wherein receiving information pertaining to a communication comprises:

detecting at a switch in a voice network a communication from the calling party directed to the user at a calling number associated with the user; and

intercepting the communication upon detecting an intercept trigger associated with the communication.

18. A method for routing a communication to a preferred device, comprising:

receiving from a calling party on a data network, information pertaining to a communication to a user from the calling party;

retrieving data corresponding to the user using the information pertaining to the communication;

retrieving data corresponding to the calling party;

determining a preferred device of the user based on the retrieved data corresponding to the user;

determining a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

determining whether the preferred device of the user requires a different data format than the preferred device of the calling party;

providing a user interface to the calling party to enter a message in the data format of the preferred device of the user in response to the determination that the preferred device of the user requires a different data format than the preferred device of the calling party;

establishing a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sending information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

19. The method of claim 18, wherein the calling party initiates the communication by clicking on a hyperlink.

20. The method of claim 18, wherein retrieving data corresponding to the user comprises:

obtaining, from a database, call preference information corresponding to the user.

21. The method of claim 20, wherein the call preference information comprises an indication of a device to which communications should be forwarded.

22. The method of claim 20, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user to be a device indicated in the call preference information.

23. The method of claim 18, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user to be a predetermined default device.

24. The method of claim 18, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user to be a device last used by the user.

25. The method of claim 18, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user based on information reflecting a time period during which a particular device is the preferred device of the user.

26. The method of claim 18, wherein determining a preferred device of the user comprises:

specifying the preferred device of the user based on information reflecting the user'"'"'s location.

27. The method of claim 18, wherein determining a preferred device of the calling party comprises:

specifying the preferred device of the calling party based on information reflecting the calling party'"'"'s location.

28. The method of claim 18, wherein retrieving data corresponding to the calling party comprises:

accessing a database for call preference information corresponding to the calling party.

29. The method of claim 28, wherein the call preference information corresponding to the calling party comprises an indication of a device to which communications to the calling party should be forwarded.

30. The method of claim 18, wherein determining a preferred device of the calling party comprises:

specifying the preferred device of the calling party to be a device indicated in the call preference information.

31. The method of claim 18, wherein determining a preferred device of the calling party comprises:

specifying the preferred device of the calling party to be a predetermined default device.

32. The method of claim 31, wherein the predetermined default device is the device used by the calling party.

33. The method of claim 18, wherein determining a preferred device of the calling party comprises:

specifying the preferred device of the calling party to be a device last used by the calling party.

34. The method of claim 18, wherein determining a preferred device of the calling party comprises:

specifying the preferred device of the calling party based on information reflecting a time period during which a particular device is the preferred device of the calling party.

35. The method of claim 18, comprising:

determining whether the user is associated with a do not disturb mode.

36. The method of claim 35, comprising:

routing the communication to voice mail based on a determination that the user is associated with a do not disturb mode.

37. The method of claim 18, wherein the data format of the preferred device of the calling party comprises voice data and the data format of the preferred device of the user comprises text data, or vice versa.

38. The method of claim 37, further comprising:

sending a request for the data format of the preferred device of the calling party.

39. The method of claim 38, wherein sending a request comprises:

presenting an appropriate overlay to communicate with the preferred device of the user.

40. The method of claim 38, comprising:

providing the preferred device of the calling party with a graphical interface for use in entering the communication.

41. The method of claim 18, further comprising:

automatically converting incoming data associated with the communication to new incoming data with the data format of the preferred device of the user.

42. An apparatus for routing a communication to a preferred device, comprising:

means for receiving information pertaining to a communication from a calling party to a device associated with a user being contacted by the calling party;

means for retrieving data corresponding to the user being contacted by the calling party using the information pertaining to the communication;

means for retrieving data corresponding to the calling party;

means for determining a preferred device of the user being contacted by the calling party based on the retrieved data corresponding to the user;

means for determining a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

means for determining whether the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

means for automatically sending contact information identifying the preferred device of the calling party to the preferred device of the user being contacted by the calling party in the data format of the preferred device of the user in response to the determination that the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

means for establishing a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party, and

means for, when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sending information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

43. The apparatus of claim 42, wherein the means for retrieving data corresponding to the user comprises:

means for accessing a database for call preference information corresponding to the user.

44. The apparatus of claim 43, wherein the call preference information comprises an indication of a device to which communications should be forwarded.

45. The apparatus of claim 43, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user to be a device indicated in the call preference information.

46. The apparatus of claim 42, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user to be a predetermined default device.

47. The apparatus of claim 42, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user to be a device last used by the user.

48. The apparatus of claim 42, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user based on information reflecting a time period during which a particular device is the preferred device of the user.

49. The apparatus of claim 42, comprising:

means for determining whether the user is associated with a do not disturb mode.

50. The apparatus of claim 49, comprising:

means for routing the communication to voice mail based on a determination that the user is associated with a do not disturb mode.

51. The apparatus of claim 42, wherein the means for routing comprises:

means for forwarding the communication to the preferred device of the user without reformatting the communication if the preferred device of the user does not require a different data format.

52. The apparatus of claim 42, wherein the data format of the preferred device of the calling party comprises voice data and the data format of the preferred device of the user comprises text data, or vice versa.

53. The apparatus of claim 42, comprising:

means for sending a request for the data format of the preferred device of the calling party.

54. The apparatus of claim 53, wherein the means for sending a request comprises:

means for presenting an appropriate overlay to communicate with the preferred device of the user.

55. The apparatus of claim 53, comprising:

means for providing the preferred device of the calling party with a graphical interface for use in entering the communication.

56. The apparatus of claim 52, comprising:

means for automatically converting incoming data associated with the communication to new incoming data with a the data format of the preferred device of the user.

57. The apparatus of claim 42, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user based on information reflecting the user'"'"'s location.

58. The apparatus of claim 42, wherein the means for receiving information pertaining to a communication comprises:

means for detecting at a switch in a voice network a communication from the calling party directed to the user at a calling number associated with the user; and

means for intercepting the communication upon detecting an intercept trigger associated with the communication.

59. An apparatus for routing a communication to a preferred device, comprising:

means for receiving from a calling party on a data network, information pertaining to a communication to a user from the calling party;

means for retrieving data corresponding to the user using the information pertaining to the communication;

means for retrieving data corresponding to the calling party;

means for determining a preferred device of the user based on the retrieved data corresponding to the user;

means for determining a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

means for determining whether the preferred device of the user requires a different data format than the preferred device of the calling party;

means for providing a user interface to the calling party to enter a message in the data format of the preferred device of the user in response to the determination that the preferred device of the user requires a different data format than the preferred device of the calling party;

means for establishing a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

means for, when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sending information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

60. The apparatus of claim 59, wherein the calling party initiates the communication by clicking on a hyperlink.

61. The apparatus of claim 59, wherein the means for retrieving data corresponding to the user comprises:

means for accessing a database for call preference information corresponding to the user.

62. The apparatus of claim 61, wherein the call preference information comprises an indication of a device to which communications should be forwarded.

63. The apparatus of claim 61, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user to be a device indicated in the call preference information.

64. The apparatus of claim 59, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user to be a predetermined default device.

65. The apparatus of claim 59, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user to be a device last used by the user.

66. The apparatus of claim 59, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user based on information reflecting a time period during which a particular device is the preferred device of the user.

67. The apparatus of claim 59, wherein the means for determining a preferred device of the user comprises:

means for specifying the preferred device of the user based on information reflecting the user'"'"'s location.

68. The apparatus of claim 59, wherein the means for determining a preferred device of the calling party comprises:

means for specifying the preferred device of the calling party based on information reflecting the calling party'"'"'s location.

69. The apparatus of claim 59, wherein the means for retrieving data corresponding to the calling party comprises:

means for accessing a database for call preference information corresponding to the calling party.

70. The apparatus of claim 69, wherein the call preference information corresponding to the calling party comprises an indication of a device to which communications to the calling party should be forwarded.

71. The apparatus of claim 59, wherein the means for determining a preferred device of the calling party comprises:

means for specifying the preferred device of the calling party to be a device indicated in the call preference information.

72. The apparatus of claim 59, wherein the means for determining a preferred device of the calling party comprises:

means for specifying the preferred device of the calling party to be a predetermined default device.

73. The apparatus of claim 72, wherein the predetermined default device is the device used by the calling party.

74. The apparatus of claim 59, wherein the means for determining a preferred device of the calling party comprises:

means for specifying the preferred device of the calling party to be a device last used by the calling party.

75. The apparatus of claim 59, wherein the means for determining a preferred device of the calling party comprises:

means for specifying the preferred device of the calling party based on information reflecting a time period during which a particular device is the preferred device of the calling party.

76. The apparatus of claim 59, comprising:

means for determining whether the user is associated with a do not disturb mode.

77. The apparatus of claim 76, comprising:

means for routing the communication to voice mail based on a determination that the user is associated with a do not disturb mode.

78. The apparatus of claim 59, wherein the data format of the preferred device of the calling party comprises voice data and the data format of the preferred device of the user comprises text data, or vice versa.

79. The apparatus of claim 78, further comprising:

means for sending a request for the data format of the preferred device of the calling party.

80. The apparatus of claim 79, wherein the means for sending a request comprises:

means for presenting an appropriate overlay to communicate with the preferred device of the user.

81. The apparatus of claim 79, comprising:

means for providing the preferred device of the calling party with a graphical interface for use in entering the communication.

82. The apparatus of claim 59, further comprising:

means for automatically converting incoming data associated with the communication to new incoming data with the data format of a preferred device of the user.

83. An apparatus for routing a communication to a preferred device, comprising:

a memory having a program that;

receives information pertaining to a communication from a calling party to a device associated with a user being contacted by the calling party,

retrieves data corresponding to the user being contacted by the calling party using the information pertaining to the communication,

retrieves data corresponding to the calling party;

determines a preferred device of the user being contacted by the calling party based on the retrieved data corresponding to the user,

determines a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

determines whether the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party,

automatically sends contact information identifying the preferred device of the calling party to the preferred device of the user being contacted by the calling party in the data format of the preferred device of the user in response to the determination that the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party,

establishes a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party, and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sends information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party; and

a processor that runs the program.

84. An apparatus for routing a communication to a preferred device, comprising:

a memory having a program that;

receives from a calling party on a data network, information pertaining to a communication to a user from a calling party,

retrieves data corresponding to the user using the received information pertaining to the communication,

retrieves data corresponding to the calling party;

determines a preferred device of the user based on the retrieved data corresponding to the user,

determines a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party,

determines whether the preferred device of the user requires a different data format than the preferred device of the calling party,

provides a user interface to enter a message in the data format of the preferred device of the user in response to the determination that the preferred device of the user requires a different data format than the preferred device of the calling party,

establishes a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party, and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sends information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party; and

a processor that runs the program.

85. A non-transitory computer-readable medium encoded with instructions which, when executed by a computer, perform a method for routing a communication to a preferred device, the method comprising:

receiving information pertaining to a communication from a calling party to a device associated with a user being contacted by the calling party;

retrieving data corresponding to the user being contacted by the calling party using the information pertaining to the communication;

retrieving data corresponding to the calling party;

determining a preferred device of the user being contacted by the calling party based on the retrieved data;

determining a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

determining whether the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

automatically sending contact information identifying the preferred device of the calling party to the preferred device of the user being contacted by the calling party in the data format of the preferred device of the user in response to the determination that the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

establishing a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sending information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

86. A non-transitory computer-readable medium encoded with instructions which, when executed by a computer, perform a method for routing a communication to a preferred device, the method comprising:

receiving from a calling party on a data network, information pertaining to a communication to a user from a calling party;

retrieving data corresponding to the user using the information pertaining to the communication;

retrieving data corresponding to the calling party;

determining a preferred device of the user based on the retrieved data corresponding to the user;

determining a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

determining whether the preferred device of the user requires a different data format than the preferred device of the calling party;

providing a user interface to the calling party to enter a message in the data format of the preferred device of the user in response to the determination that the preferred device of the user requires a different data format than the preferred device of the calling party;

establishing a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, sending information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

87. An apparatus for routing a communication to a preferred device, comprising:

a first server operable to;

receive information pertaining to a communication from a calling party to a device associated with a user being contacted by the calling party,

retrieve data corresponding to the user being contacted by the calling party using the information pertaining to the communication,

retrieve data corresponding to the calling party,

determine a preferred device of the user being contacted by the calling party based on the retrieved data corresponding to the user,

determine a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party, and

determine whether the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party; and

a second server operable to;

automatically send contact information identifying the preferred device of the calling party to the preferred device of the user being contacted by the calling party in the data format of the preferred device of the user in response to the determination the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party,

establish a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party, and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, send information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

88. An apparatus for routing a communication to a preferred device, comprising:

a first server operable to;

receive from a calling party on a data network, information pertaining to a communication to a user from a calling party,

retrieve data corresponding to the user using the received information pertaining to the communication,

retrieve data corresponding to the calling party,

determine a preferred device of the user based on the retrieved data corresponding to the user,

determine a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party,

determine whether the preferred device of the user requires a different data format than the preferred device of the calling party, and

a second server operable to;

providing a user interface to the calling party to enter a message in the data format of the preferred device of the user in response to the determination that the preferred device of the user requires a different data format than the preferred device of the calling party,

establish a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, send information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

89. A system for routing a communication to a preferred device, comprising:

a voice network;

a data network; and

a service center operable to;

receive information pertaining to a communication from a calling party to a device associated with a user being contacted by the calling party;

retrieve data corresponding to the user being contacted by the calling party using the information pertaining to the communication;

retrieve data corresponding to the calling party;

determine a preferred device of the user being contacted by the calling party based on the retrieved data corresponding to the user;

determine a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

determine whether the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

automatically send contact information identifying the preferred device of the calling party to the preferred device of the user being contacted by the calling party in the data format of the preferred device of the user in response to the determination that the preferred device of the user being contacted by the calling party requires a different data format than the preferred device of the calling party;

establish a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, send information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.

90. A system for routing a communication to a preferred device, comprising:

a voice network;

a data network; and

a service center operable to;

receive from a calling party on a data network, information pertaining to a communication to the user from a calling party;

retrieve data corresponding to the user using the received information pertaining to the communication;

retrieve data corresponding to the calling party;

determine a preferred device of the user based on the retrieved data corresponding to the user;

determine a preferred device of the calling party from a plurality of devices associated with the calling party based on the retrieved data corresponding to the calling party;

determine whether the preferred device of the user requires a different data format than the preferred device of the calling party;

provide a user interface to the calling party to enter a message in the data format of the preferred device of the user in response to the determination that the preferred device of the user requires a different data format than the preferred device of the calling party,

establish a communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party in response to the determination that the preferred device of the user being contacted by the calling party does not require a different data format than the preferred device of the calling party; and

when unable to establish the communication between the preferred device of the user being contacted by the calling party and the preferred device of the calling party, send information indicating that the calling party should contact the preferred device of the user being contacted by the calling party to the preferred device of the calling party.