Regulating participant behavior in chat communications

• US 8,769,028 B2
• Filed: 09/14/2012
• Issued: 07/01/2014
• Est. Priority Date: 04/07/2005
• Status: Active Grant

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Herold, June R., Schreiner, William P.
• Primary Examiner(s): Lim, Krisna
• Application Number:
  US13/618,752
• Publication Number:
  US 20130173723A1
• Time in Patent Office: 655 Days
• Field of Search: 709202-206
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

An automated agent, such as an instant message robot, is be used to facilitate introduction of a chat participant to a small group of other chat participants in a chat room. To do so, for example, a BOT may present a chat participant who desires to be introduced to a small group of chat participants in a chat room with a series of multiple-choice questions, identify a subset of chat participants based on responses to the multiple-choice questions, and provide introductions among the chat participants in the subset to facilitate conversation therebetween. For example, the introductions provided by the BOT may indicate areas of mutual interest among chat participants in the subset, similar responses to one or more multiple-choice questions, and/or diverse responses to one or more multiple-choice questions.

Claims

1. A method comprising:

providing, using at least one processor, a communications session to allow a first participant and a second participant to share a conversation;

monitoring, using the at least one processor, the conversation between the first participant and the second participant;

detecting, using the at least one processor, a potentially unwanted interaction within the conversation and from the first participant, wherein the potentially unwanted interaction comprises a remark from the first participant that is potentially offensive to the second participant;

prompting, using the at least one processor, the second participant for instructions on how to handle the potentially unwanted interaction;

receiving a response from the second participant; and

handling, using the at least one processor, the potentially unwanted interaction based on the response being positive or negative from the second participant.

2. The method of claim 1, wherein detecting a potentially unwanted interaction within the conversation and from the first participant comprises detecting a pause in the conversation.

3. The method of claim 2, wherein detecting a pause in the conversation comprises detecting a period of time within which the first participant and the second participant do not send a message.

4. The method of claim 1, wherein detecting a potentially unwanted interaction within the conversation and from the first participant comprises determining subject matter of the conversation between the first participant and the second participant.

5. The method of claim 1, wherein detecting a potentially unwanted interaction within the conversation and from the first participant comprises detecting an offensive communication between the first participant and the second participant.

6. The method of claim 5, wherein detecting an offensive communication between the first participant and the second participant comprises comparing a communication between the first participant and the second participant to a database of keywords to determine if one or more words in the communication match a keyword in the database.

7. The method of claim 1, wherein handling the potentially unwanted interaction based on the response being positive or negative from the second participant comprises sending a message to one or more of the first participant and the second participant.

8. The method of claim 1, wherein handling the potentially unwanted interaction based on the response being positive or negative from the second participant comprises canceling the communications session between the first participant and the second participant.

9. The method of claim 1, wherein handling the potentially unwanted interaction based on the response being positive or negative from the second participant comprises establishing, through an automated agent, a private communication session between the first participant and the automated agent, and excluding the second participant from the private communication session.

10. A method, comprising:

providing a communications link to allow a first participant and a second participant to share a conversation by way of the communications link;

providing, using at least one processor, a simulator identity to send and receive messages, through the communications link, to and from the first participant and the second participant;

detecting, using the at least one processor, an interaction within the conversation and from the first participant, wherein the interaction comprises a remark from the first participant that is potentially offensive to the second participant;

prompting, using the at least one processor and through the simulator identity, the second participant for instructions on how to handle the interaction;

receiving a response from the second participant; and

handling, using the at least one processor and through the simulator identity, the interaction based on the response being positive or negative from the second participant.

11. The method of claim 10, wherein detecting an interaction within the conversation and from the first participant comprises detecting a pause in the conversation, the pause in the conversation being defined as a period of time within which the first participant and the second participant do not share a message through the communication link.

12. The method of claim 11, wherein handling, through the simulator identity, the interaction based on the response being positive or negative from the second participant comprises sending, through the simulator identity, a message designed to prompt the first participant and the second participant to communicate.

13. The method of claim 12, wherein handling, through the simulator identity, the interaction based on the response being positive or negative from the second participant comprises establishing a private communication session between the simulator identity and the first participant and excluding the second participant from the private communication session.

14. The method of claim 12, wherein the message designed to prompt the first participant and the second participant to communicate is a message that includes subject matter from previous messages between the first participant and the second participant.

15. The method of claim 10, wherein the interaction comprises one or more of foul language, sexual innuendo, or a risqué

remark.

16. A system comprising:

at least one processor; and

at least one non-transitory computer readable storage medium storing instructions thereon that, when executed by the at least one processor, cause the system to;

provide a communications session to allow a first participant and a second participant to share a conversation;

monitor the conversation between the first participant and the second participant;

detect a potentially unwanted interaction within the conversation and from the first participant, wherein the potentially unwanted interaction comprises a remark from the first participant that is potentially offensive to the second participant;

prompt the second participant for instructions on how to handle the potentially unwanted interaction;

receive a response from the second participant; and

handle the potentially unwanted interaction based on the response being positive or negative from the second participant.

17. The system of claim 16, wherein detecting a potentially unwanted interaction within the conversation and from the first participant comprises detecting an offensive communication sent from the first participant to the second participant.

18. The system of claim 17, further comprising instructions that, when executed by the at least one processor, cause the system to prompt the second participant to determine if the second participant wants to continue to participate in the conversation with the first participant.

19. The method of claim 18, further comprising instructions that, when executed by the at least one processor, cause the system to receive, in response to the prompt, an indication that the second participant does not want to continue to participate in the conversation with the first participant.

20. The system of claim 19, further comprising instructions that, when executed by the at least one processor, cause the system to deny the first participant access to the conversation.