Remote device diagnostic and repair apparatus and methods
First Claim
1. A method for remotely servicing a target device having a target-device input/output interface with a remote access device having a remote-access-device input/output interface, the method comprising:
- operatively coupling the target-device input/output interface with the remote-access-device input/output interface at a hardware level;
establishing a wireless communication link between the remote access device and a public communications network to establish a communication link between the remote access device and a computer remote from the target device and from the remote access device;
automatically detecting when the target device is coupled to the input/output interface with the remote access device and providing one or more functions in response to the automatic detection;
receiving service instructions from the computer at the remote access device over the communication link;
transmitting the received service instructions through the coupled input/output interfaces to service the target device;
wherein the remote access device is comprised by a self-service kiosk.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and apparatus are disclosed for servicing a target device with a remote access device. The target device has a target-device input/output interface and the remote access device has a remote-access-device input/output interface that are operatively coupled at the hardware level. A wireless communication link is established between the remote access device and a communications network to establish a communication link between a computer remote from the target device and from the remote access device. Service instructions are received from the computer at the remote access device over the communication link. The received service instructions are transmitted through the coupled input/output interfaces to service the target device.
-
Citations
23 Claims
-
1. A method for remotely servicing a target device having a target-device input/output interface with a remote access device having a remote-access-device input/output interface, the method comprising:
-
operatively coupling the target-device input/output interface with the remote-access-device input/output interface at a hardware level; establishing a wireless communication link between the remote access device and a public communications network to establish a communication link between the remote access device and a computer remote from the target device and from the remote access device; automatically detecting when the target device is coupled to the input/output interface with the remote access device and providing one or more functions in response to the automatic detection; receiving service instructions from the computer at the remote access device over the communication link; transmitting the received service instructions through the coupled input/output interfaces to service the target device; wherein the remote access device is comprised by a self-service kiosk. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 22)
-
-
12. A remote access device comprising:
-
an input/output interface adapted for operative coupling with a target device at a hardware level, wherein the input/output interface comprises a KVM/USB interface; a wireless interface adapted for communicative coupling with a public communications network to establish a communication link between a computer remote from the target device and from the remote access device; and a logic module comprising; program code for receiving service instructions from the computer at the remote access device over the communication link; and program code for transmitting the received instructions through the input/output interface to the target device; wherein the remote access device is configured to automatically detect when the target device is coupled to the input/output interface and provide one or more functions in response to the detection. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
-
-
23. A method for remotely servicing a target device having a target-device input/output interface with a remote access device having a remote-access-device input/output interface, the method comprising:
-
operatively coupling the target-device input/output interface with the single-node remote-access-device input/output interface at a hardware level; establishing a wireless communication link between the remote access device and a public communications network to establish a communication link between the remote access device and a computer remote from the target device and from the remote access device; receiving service instructions from the computer at the remote access device over the communication link; transmitting the received service instructions through the input/output interfaces to service the target device, wherein the remote access device comprises a self-service kiosk.
-
Specification