Device management apparatus, device management system, and device management method

• US 8,769,161 B2
• Filed: 11/02/2012
• Issued: 07/01/2014
• Est. Priority Date: 11/04/2011
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Hyo, Kiyohiro
• Primary Examiner(s): TSENG, CHENG YUAN
• Application Number:
  US13/667,777
• Publication Number:
  US 20130117473A1
• Time in Patent Office: 606 Days
• Field of Search: None
• US Class Current: 710/15
• CPC Class Codes: G06F 11/3048 where the topology of the computing system or computing system component explicitly influences the monitoring activity, e.g. serial, hierarchical systems
• CPC Class Codes: G06F 11/3068 where the reporting involves data format conversion
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level
• CPC Class Codes: H04N 1/00344 with a management, maintenance, service or repair apparatus monitoring H04N1/00002
• CPC Class Codes: H04N 1/00832 Recording use, e.g. counting number of pages copied
• CPC Class Codes: H04N 2201/0094 Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception
• CPC Class Codes: H04N 7/15 Conference systems

Abstract

A device management apparatus connected to a plurality of devices via a network includes a collecting unit that receives usage data indicating a status of use of each of the devices from each of the devices and that stores the received usage data in a storage device, and a common data acquiring unit that acquires common data that is common to the devices from the usage data of each of the devices stored in the storage device.

Claims

1. A device management apparatus connected to a plurality of devices via a network, the device management apparatus comprising:

a collecting unit configured to receive usage data indicating a status of use of each of the devices from each of the devices and store the received usage data in a storage device; and

a common data acquiring unit configured to obtain common data that is common to the devices from the usage data of each of the devices stored in the storage device,

wherein the common data acquiring unit obtains the common data from the usage data of each of the devices based on second data concerning a use environment of a device used by a user,

the device management apparatus further comprising an input unit configured to receive input of the second data from a user,

wherein;

the common data acquiring unit obtains the common data from the usage data of each of the devices based on the input second data,

the second data contains information on a conference,

the devices include a plurality of network devices used via a network,

the collecting unit receives, from each of the network devices, conference history information that indicates a history of conferences performed by using each of the network devices and that contains an operating time of the conference and number of participants in the conference, and stores the conference history information of each of the network devices in the storage device,

the input unit receives, as the second data, number of sheets per document, and

the common data acquiring unit obtains the common data from the usage data of each of the network devices based on the input second data and based on the operating time and the number of participants contained in the conference history information.

2. The device management apparatus according to claim 1, wherein the devices are of different types.

3. The device management apparatus according to claim 1, wherein

the common data acquiring unit determines predetermined first data contained in the usage data of a specific device among the devices as the common data and converts the usage data of each of the devices other than the specific device into the first data, thereby obtaining the common data.

4. The device management apparatus according to claim 1, wherein

the conference history information contains source identification information for identifying a network device serving as one party of a conference and destination identification information for identifying a network device serving as other party of the conference, and

when the source identification information in first conference history information is the same as the destination identification information in second conference history information among pieces of the conference history information received from the network devices, the common data acquiring unit obtains the common data of the other party of the conference from the usage data of each of the devices based on the input second data and based on the operating time and the number of participants contained in the first conference history information and the second conference history information.

5. The device management apparatus according to claim 4, further comprising:

a provision data calculating unit configured to calculate provision data to be provided to a user based on the common data; and

a generating unit configured to generate report data based on the provision data, wherein

the conference history information further contains a location, and

when the source identification information in the first conference history information is the same as the destination identification information in the second conference history information among the pieces of the conference history information received from the network devices, the provision data calculating unit calculates, as the provision data, a cost reduction effect due to an operating time based on a cost of travel between a location contained in the first conference history information and a location contained in the second conference history information.

6. The device management apparatus according to claim 1, further comprising:

a provision data calculating unit configured to calculate provision data to be provided to a user based on the common data; and

a generating unit configured to generate report data based on the provision data.

8. The device management apparatus according to claim 3, wherein

the specific device is an image forming apparatus having a printing function, and

the common data is number of output sheets printed by the image forming apparatus.

7. A device management apparatus connected to a plurality of devices via a network, the device management apparatus comprising:

a collecting unit configured to receive usage data indicating a status of use of each of the devices from each of the devices and store the received usage data in a storage device;

a common data acquiring unit configured to obtain common data that is common to the devices from the usage data of each of the devices stored in the storage device,

a provision data calculating unit configured to calculate provision data to be provided to a user based on the common data; and

a generating unit configured to generate report data based on the provision data,

wherein the provision data contains reduction effect data indicating a reduction effect.

9. The device management apparatus according to claim 7, wherein the reduction effect data is data on a sheet reduction effect.

10. A device management system comprising:

a plurality of devices; and

a device management apparatus connected to the devices via a network, wherein

each of the devices transmits usage data indicating a status of use of each of the devices to the device management apparatus, and

the device management apparatus includes;

a collecting unit configured to receive the usage data from each of the devices and store the received usage data in a storage device; and

a common data acquiring unit configured to obtain common data that is common to the devices from the usage data of each of the devices stored in the storage device,

wherein the common data acquiring unit obtains the common data from the usage data of each of the devices based on second data concerning a use environment of a device used by a user,

the device management apparatus further comprising an input unit configured to receive input of the second data from a user,

wherein;

the common data acquiring unit obtains the common data from the usage data of each of the devices based on the input second data,

the second data contains information on a conference,

the devices include a plurality of network devices used via a network,

the collecting unit receives, from each of the network devices, conference history information that indicates a history of conferences performed by using each of the network devices and that contains an operating time of the conference and number of participants in the conference, and stores the conference history information of each of the network devices in the storage device,

the input unit receives, as the second data, number of sheets per document, and

the common data acquiring unit obtains the common data from the usage data of each of the network devices based on the input second data and based on the operating time and the number of participants contained in the conference history information.

11. A device management method executed by a device management system that includes a plurality of devices and a device management apparatus connected to the devices via a network, the device management method comprising:

transmitting, by each of the devices, usage data indicating a status of use of each of the devices to the device management apparatus;

receiving, by the device management apparatus, the usage data from each of the devices;

storing, by the device management apparatus, the usage data received from each of the devices; and

obtaining, by the device management apparatus, common data that is common to the devices from the usage data of each of the devices stored in the storage device,

wherein the receiving of the usage date receives the usage data of each of the devices based on second data concerning a use environment of a device used by a user,

the device management method further comprising receiving input of the second data from a user,

wherein;

the obtaining obtains the common data from the usage data of each of the devices based on the input second data,

the second data contains information on a conference,

the devices include a plurality of network devices used via the network,

the receiving receives, from each of the network devices, conference history information that indicates a history of conferences performed by using each of the network devices and that contains an operating time of the conference and number of participants in the conference, and stores the conference history information of each of the network devices,

the receiving of input receives, as the second data, number of sheets per document, and

the obtaining obtains the common data from the usage data of each of the network devices based on the input second data and based on the operating time and the number of participants contained in the conference history information.