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Service cloud console

  • US 8,769,416 B2
  • Filed: 09/09/2010
  • Issued: 07/01/2014
  • Est. Priority Date: 03/12/2010
  • Status: Expired due to Fees
First Claim
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1. A method of displaying object record information via a user interface in a web page provided in a web browser of a client machine, the method comprising:

  • receiving a first request to display in the user interface first secondary object record information associated with a first secondary object record stored in a first database on a first server, the user interface including a plurality of primary and secondary user interface components, each of the plurality of primary and secondary user interface components comprising a respective tab displayed within the web page, the first secondary object record associated with a primary object record, the primary object record stored in a second database on a second server and having associated primary object record information;

    determining that the requested first secondary object record information should be opened in a secondary user interface component;

    identifying a first primary user interface component of the user interface, the first primary user interface component associated with the secondary user interface component;

    retrieving the primary object record information of the primary object record for display in the identified first primary user interface component at the client machine without refreshing the web page;

    retrieving the requested first secondary object record information for display in the secondary user interface component at the client machine without refreshing the web page;

    receiving a second request to display in the user interface a second secondary object record information associated with a second secondary object record;

    determining that the second secondary object record is not associated with any primary object record;

    determining that the requested second secondary object record information should be opened in a second primary user interface component; and

    retrieving the requested second secondary object record information for display in the second primary user interface component at the client machine without refreshing the web page.

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