Outage management algorithm
First Claim
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1. A computer-implemented method of processing an incident in a service area, the method comprising:
- under control of one or more processors configured with executable instructions;
detecting an incident in the service area;
identifying at least a first node associated with the incident;
selecting, by the processor, a preset quantity of nodes of the service area to ping, the selecting based at least in part on one or more of a hierarchy of the nodes or a physical location of the nodes, the preset quantity based at least in part on a communication technology of a node in the service area, the preset quantity being user adjustable;
pinging the preset quantity of nodes;
receiving results of the pinging from at least one of the preset quantity of nodes; and
determining a response to the incident based on the results received.
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Abstract
Techniques and systems are described that assist in predicting, diagnosing, and/or managing an incident in a utility service area. A communication system is provided in the service area to communicate with nodes of the service area. In some instances, the communication system is configured to communicate with nodes of the service area according to a hierarchy of the nodes and/or a physical location of the nodes.
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Citations
28 Claims
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1. A computer-implemented method of processing an incident in a service area, the method comprising:
under control of one or more processors configured with executable instructions; detecting an incident in the service area; identifying at least a first node associated with the incident; selecting, by the processor, a preset quantity of nodes of the service area to ping, the selecting based at least in part on one or more of a hierarchy of the nodes or a physical location of the nodes, the preset quantity based at least in part on a communication technology of a node in the service area, the preset quantity being user adjustable; pinging the preset quantity of nodes; receiving results of the pinging from at least one of the preset quantity of nodes; and determining a response to the incident based on the results received. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 28)
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9. A computer-implemented method of processing an incident in a service area, the method comprising:
under control of one or more processors configured with executable instructions; detecting the incident in the utility service area; identifying a first component in the utility service area, associated with the incident; performing two-way communication with at least the first component; and selectively polling the utility service area when a failure response is received from the first component, the selectively polling including; selecting, by the processor, at least one other component of the utility service area for two-way communication based at least in part on an algorithm, the algorithm based on one or more of a hierarchy or a physical location of the at least one other component; adjusting the selecting based at least in part on communication technologies, communication protocols, or a combination thereof used by the selected at least one other component; performing two-way communication with the at least one other component; and initiating a service call associated with a physical location of the first component when a response is received from the at least one other component indicating that the at least one other component is operating within a preset tolerance. - View Dependent Claims (10, 11, 12)
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13. A system comprising:
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one or more processors; memory communicatively coupled to the one or more processors; a detection module stored in the memory and executable at the one or more processors to detect an incident associated with a first meter within an electrical power service area, the first meter associated with a first transformer on an electrical circuit; a communication module stored in the memory and executable at the one or more processors to communicate with at least one component of the electrical power service area according to an algorithm, the algorithm comprising a first routine directing the system to perform operations comprising; ping the first meter, ping a second meter associated with the first transformer when a failure response is received from the first meter, and declare a service incident at the first meter when a failure response is received from the first meter and a response is received from the second meter indicating that the second meter is operating within a preset tolerance; and an analysis module stored in the memory and executable at the one or more processors to determine a response to the incident based on the communication with the at least one component of the electrical power service area. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification