Alternative payment method for online transactions using interactive voice response

• US 8,775,312 B2
• Filed: 06/26/2013
• Issued: 07/08/2014
• Est. Priority Date: 03/28/2012
• Status: Active Grant

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: eBay Inc.
• Inventors: Dayalan, Joel Garner
• Primary Examiner(s): Norman, Samica L
• Application Number:
  US13/928,246
• Publication Number:
  US 20130290189A1
• Time in Patent Office: 377 Days
• Field of Search: 705/14.26, 705/65, 705/67, 379/88.04, 235/380
• US Class Current: 705/44
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/367 involving electronic purses or money safes
• CPC Class Codes: G06Q 20/3821 Electronic credentials
• CPC Class Codes: G06Q 20/385 using an alias or single-use codes
• CPC Class Codes: G06Q 20/40 Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
• CPC Class Codes: G06Q 20/401 Transaction verification
• CPC Class Codes: G06Q 20/4014 Identity check for transactions
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04L 63/0853 using an additional device, e.g. smartcard, SIM or a different communication terminal cryptographic mechanisms or cryptographic arrangements for entity authentication involving additional secure or trusted devices H04L9/3234
• CPC Class Codes: H04L 63/18 using different networks or channels, e.g. using out of band channels cryptographic mechanisms or cryptographic arrangements for key distribution involving distinctive intermediate devices or communication paths H04L9/0827; cryptographic mechanisms or cryptographic arrangements for authentication using a plurality of channels H04L9/3215
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A method for performing payments in remote transactions between a buyer and a vendor is provided. The method includes receiving buyer information from a vendor'"'"'s network outlet when the buyer indicates a desire to purchase a selection at a later time through an Interactive Voice Response (IVR) center; providing a token to the buyer; receiving information about the token from the buyer through the IVR center; verifying the information about the token; transferring funds from a buyer account to a vendor account. Also provided is a system for processing payments in remote transactions including an IVR center to: receive a request for token from a buyer to purchase products from a vendor, and to receive information about the product; provide the token to the buyer; access a database, the database including information from vendor'"'"'s and buyer'"'"'s accounts; transfer funds from buyer'"'"'s account to vendor'"'"'s account upon buyer confirmation.

Claims

1. A method for performing payment transactions between a buyer and a vendor, the method comprising:

receiving, electronically by a processor of a service provider, purchase information including a purchase selection selected by the buyer and an identification of the buyer;

generating a token associated with the purchase selection of the buyer, the token having an expiration time and a geographic restriction;

transmitting the token to a buyer'"'"'s communication device;

receiving a payment request for the purchase selection and the token from the buyer via an Interactive Voice Response (IVR) system;

processing, electronically by the processor of the service provider, a payment to the vendor for the purchase selection based on whether the payment request is received before the token expires; and

canceling the payment to the vendor when the payment request and the token are received via the IVR system from a location geographic restriction of the token.

2. The method of claim 1, further comprising:

verifying the token received via the IVR system with the token generated for the purchase selection; and

canceling the payment to the vendor when the token is not verified.

3. The method of claim 1, further comprising:

verifying the identification of the buyer received with an identification of the buyer stored in a memory of the service provider; and

canceling the payment to the vendor when the identification of the buyer is not verified.

4. The method of claim 3, wherein the identification of the buyer is one of a telephone number and an e-mail address associated with the buyer.

5. The method of claim 1, wherein the token includes a plain language description of the purchase selection.

6. The method of claim 1, further comprising:

receiving a passcode associated with the buyer via the IVR system;

verifying the passcode received via the IVR system with a passcode associated with the buyer stored in a memory of the service provider; and

canceling the payment to the vendor when the passcode of the buyer is not verified.

7. The method of claim 1, wherein the expiration time of the token is determined based on a preference set by the vendor.

8. A system for processing payment transactions between a buyer and a vendor, the system comprising:

a server comprising a processor operable to;

receive purchase information including a purchase selection selected by the buyer and an identification of the buyer;

generate a token associated with the purchase selection of the buyer, the token having an expiration time and a geographic restriction;

transmit the token to a buyer'"'"'s communication device;

receive a payment request for the purchase selection and the token from the buyer via an Interactive Voice Response (IVR) system;

process a payment to the vendor for the purchase selection based on whether the payment request is received before the token expires; and

cancel the payment to the vendor when the payment request and the token are received via the IVR system from a location outside of the geographic restriction of the token.

9. The system of claim 8, the processor of the server is further operable to:

verify the token received via the IVR system with the token generated for the purchase selection; and

cancel the payment to the vendor when the token is not verified.

10. The system of claim 8, wherein

a memory coupled to the server stores an identification of the buyer;

and

the processor of the server is further operable to;

verify the identification of the buyer received with the identification of the buyer stored in the memory; and

cancel the payment to the vendor when the identification of the buyer is not verified.

11. The system of claim 10, wherein the identification of the buyer is one of a telephone number and an e-mail address associated with the buyer.

12. The system of claim 8, wherein the token includes a plain language description of the purchase selection.

13. The system of claim 8, wherein

a memory coupled to the server stores a passcode associated with the buyer;

and

the processor of the server is further operable to;

receive a passcode associated with the buyer via the IVR system;

verify the passcode received via the IVR system with the passcode associated with the buyer stored in the memory; and

cancel the payment to the vendor when the passcode of the buyer is not verified.

14. The system of claim 8, wherein the expiration time of the token is determined based on a preference set by the vendor.

15. A computer program product comprising a non-transitory computer readable medium having computer readable and executable code for instructing a processor in a service provider to perform a method, the method comprising:

receiving purchase information including a purchase selection selected by a buyer and an identification of the buyer;

generating a token associated with the purchase selection of the buyer, the token having an expiration time and a geographic restriction;

transmitting the token to a buyer'"'"'s communication device;

receiving a payment request for the purchase selection and the token from the buyer via an Interactive Voice Response (IVR) system;

processing a payment to the vendor for the purchase selection based on whether the payment request is received before the token expires; and

canceling the payment to the vendor when the payment request and the token are received via the IVR system from a location outside of the geographic restriction of the token.

16. The computer program product of claim 15, wherein the method further comprising:

verifying the token received via the IVR system with the token generated for the purchase selection; and

canceling the payment to the vendor when the token is not verified.

17. The computer program product of claim 15, wherein the expiration time of the token is determined based on a preference set by the vendor.