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Voice-enabled web portal system

  • US 8,782,171 B2
  • Filed: 07/21/2008
  • Issued: 07/15/2014
  • Est. Priority Date: 07/20/2007
  • Status: Expired due to Fees
First Claim
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1. A voice-enabled web portal system, comprising:

  • a computer server on which is programmed a web portal server, the web portal server including a portal data processor receiving downloaded data and filtering the downloaded data into content areas and identifying automatic speech recognition (“

    ASR”

    ) grammars and portal information for each content area, wherein a user has a user profile that includes a profile username and a profile password and a third party portal username and a third party portal password for a third party web portal, wherein the third party web portal downloads data according to a defined set of parameters, and wherein the web portal server downloads data from the third art web portal; and

    a speech server comprising;

    a call manager software module operable to accept a voice query from a user via telephone, to retrieve a portion of the downloaded data in response to the voice query, and to provide the portion of downloaded data to the user via telephone; and

    a natural language understanding (“

    NLU”

    ) software module, wherein the speech server is operable to use the NLU software module to perform NLU-based vocabulary expansion and phoneme-based garbage model identification to interpret the voice query, wherein the NLU-based vocabulary expansion includes hypernyms, synonyms, or symbol resources, wherein the speech server resides on at least one computing device.

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