Method and apparatus for efficient handling of product return transactions

• US 8,788,432 B2
• Filed: 12/23/2011
• Issued: 07/22/2014
• Est. Priority Date: 10/02/1996
• Status: Expired due to Fees

• Current Assignee: e2Interactive Incorporated
• Original Assignee: Nintendo of America, Inc. (Nintendo Company Limited)
• Inventors: Junger, Peter J.
• Primary Examiner(s): Zeender, Ryan
• Assistant Examiner(s): ROJAS, HAJIME S
• Application Number:
  US13/336,890
• Publication Number:
  US 20120166320A1
• Time in Patent Office: 942 Days
• Field of Search: None
• US Class Current: 705/340
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/012 Providing warranty services
• CPC Class Codes: G06Q 30/014 Providing recall services for goods or products
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

A method and apparatus for efficient handling of product returns to reduce associated costs. A computer system at a regional product return center scans a returned product for identifying information, accesses a manufacturer return approval computer system through the internet or the like, and then submits the identifying information to the manufacturer for return approval. The manufacturer computer system utilizes the identifying information to access an electronic registration database to determine whether the returned product satisfies applicable return criteria. If so, the product is approved for return to the manufacturer.

Claims

1. A method for efficient processing of product returns from a first facility to a second facility in connection with an electronic registration (ER) system comprising a computer including a processor, the method comprising:

receiving, by the computer and at the first facility, unique identifying information for each product for which return authorization is sought;

transmitting, by the computer, for each product for which return authorization is sought, the unique identifying information to a general database for a determination as to whether applicable return criteria are met based on information stored in the general database;

obtaining, by the computer and the processor of the ER system, a return authorization from the general database for products that qualify for return in response to determinations that applicable return criteria are met; and

enabling the products that qualify for return to be shipped, along with an identification of the return authorization, to the second facility to obtain credit for the returned products,

wherein the general database is located at a location remote from the first facility, and wherein the transmitting is accomplished via electronic communication with the remote location.

2. The method of claim 1, wherein the unique identifying information is entered by scanning a bar code for the product.

3. The method of claim 1, wherein the location remote from the first facility is a manufacturer facility for processing product returns.

4. The method of claim 3, wherein the general database includes a product registration database comprising information received concerning purchased products including date of purchase, and further wherein the general database includes the applicable return criteria for the products.

5. The method of claim 3, wherein the return authorization is a return authorization number, and further comprising applying the return authorization number to a shipping package prior to causing the products that qualify for return to be shipped.

6. The method of claim 1, wherein the first and second facilities are retailer and manufacturer facilities, respectively.

7. A method for pre-authorizing product returns from a first facility to a second facility using an electronic registration (ER) system comprising a computer including a processor, the method comprising:

receiving, from the first facility, unique identifying information for each product for which return authorization is sought;

evaluating, by the computer and the processor of the ER system and for each product for which return authorization is sought, the unique identifying information to determine whether applicable return criteria are met, the applicable return criteria being determined in connection with a product registration database and depending on whether the product has been physically received;

for products that qualify for return, creating a return authorization code and forwarding the return authorization code to the first facility using the computer and the processor of the ER system,

wherein return authorization codes are to accompany the products that qualify for return when the products are returned to the second facility.

8. The method of claim 7, wherein the unique identifying information includes a universal product code and a product serial number, and wherein the evaluating includes accessing the product registration database to verify that the identified product complies with return criteria.

9. The method of claim 7, wherein the receiving obtains the unique identifying information by way of electronic communication.

10. The method of claim 7, wherein the first and second facilities are retailer and manufacturer facilities, respectively.

11. A method of reducing unauthorized returns of purchased products from a first facility to a second facility, the method comprising:

(a) maintaining a product information database remote from the first facility, the database including information for each purchased product as well as return criteria for purchased products;

(b) receiving unique product identification information from the first facility at a host system having access to said product information database, wherein the unique product identification information uniquely identifies a product for which a return is sought;

(c) using the host system to access the product information database to identify applicable return criteria for the product based on the unique product identification information;

(d) determining, by a computer processor, whether the product qualifies for return based on the identified applicable return criteria;

(e) transmitting, by the computer processor, to the first facility a return qualification message that indicates whether the product qualifies for return;

(f) determining whether the product has been physically returned to the first facility; and

(g) indicating that the product should be accepted for return at the second facility if the return qualification message indicates that the product qualifies for return and if the product has been returned to the first facility.

12. The method of claim 11, further comprising repeating (b) through (d) for a plurality of products for which return is sought, and performing (e) so that the return qualification message covers a batch of products.

13. The method of claim 12, wherein the products are to be shipped to and accepted for return, in a batch, at the second facility if the return qualification message so indicates and has been returned to the first facility.

14. The method of claim 11, wherein the first and second facilities are retailer and manufacturer facilities, respectively.

15. The method of claim 14, wherein the manufacturer facility is a manufacturer facility for processing product returns.

16. The method of claim 14, wherein the retailer'"'"'s facility is a retailer'"'"'s central facility for processing product returns received from the retailer'"'"'s retail outlets.

17. The method of claim 11, wherein the product information database stores information for a plurality of purchased products of different types.

18. The method of claim 17, wherein different return criteria are defined for the different types.

19. The method of claim 11, wherein different return criteria are defined for products manufactured by different manufacturers and/or for products sold by different retailers.