System and method for delivering digitized mail
First Claim
Patent Images
1. A method for processing incoming mail in accordance with recipient disposition preferences using an incoming mail sorter comprising:
- receiving a mail piece having an envelope and mail piece contents at the incoming mail sorter;
scanning an image of the envelope on the incoming mail sorter;
determining an intended recipient of the mail piece;
processing the envelope image in order to obtain a disposition decision including whether or not to scan the mail piece contents, wherein the disposition decision is received from an Intelligent Agent system that uses the processed envelope image and that learns from prior disposition decisions in order to determine recipient disposition preferences;
obtaining the disposition decision regarding the mail piece as a result of processing the envelope image;
processing the mail piece on the incoming mail sorter in accordance with the disposition decision; and
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receiving disposition decision feedback information from the recipient and updating the Intelligent Agent based upon the feedback.
3 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods for optimizing the process of digitizing and delivering physical mail based upon selective scanning are described and in certain illustrative examples, an intelligent agent computer system is employed for making selective scanning decisions in the process of digitizing and delivering physical mail.
22 Citations
13 Claims
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1. A method for processing incoming mail in accordance with recipient disposition preferences using an incoming mail sorter comprising:
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receiving a mail piece having an envelope and mail piece contents at the incoming mail sorter; scanning an image of the envelope on the incoming mail sorter; determining an intended recipient of the mail piece; processing the envelope image in order to obtain a disposition decision including whether or not to scan the mail piece contents, wherein the disposition decision is received from an Intelligent Agent system that uses the processed envelope image and that learns from prior disposition decisions in order to determine recipient disposition preferences; obtaining the disposition decision regarding the mail piece as a result of processing the envelope image; processing the mail piece on the incoming mail sorter in accordance with the disposition decision; and
;receiving disposition decision feedback information from the recipient and updating the Intelligent Agent based upon the feedback. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for automatically processing incoming mail disposition decisions in accordance with recipient disposition preferences using an incoming mail sorter and an intelligent agent computer system, the intelligent agent computer system configured to include a mail piece disposition ontology with a set of mail piece attributes including visual cues based upon an ethnography study, the method comprising:
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receiving, at the intelligent agent computer stem, from a recipient mail piece disposition data including manual incoming mail dispositions associated with particular mail pieces having particular attributes; refining an automated decision algorithm, for the recipient, in the intelligent agent system using the received mail piece disposition data; and applying the automated decision algorithm, for the recipient, to suggest automated disposition decisions to the incoming mail sorter including whether or not to scan contents of the mail piece contents and a corresponding disposition decision confidence level based upon mail piece envelope attribute data. - View Dependent Claims (10, 11, 12, 13)
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Specification