Providing missed call and message information

• US 8,798,239 B2
• Filed: 08/06/2013
• Issued: 08/05/2014
• Est. Priority Date: 12/12/2005
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Stifelman, Lisa J., Cross, Karen M., Caplener, Sarah A., Khurana, Rajeev, Sullivan, Anne K., Surapaneni, Rao, Ward, Justin B., Davis, Angus
• Primary Examiner(s): TRAN, QUOC DUC
• Application Number:
  US13/960,686
• Publication Number:
  US 20130322609A1
• Time in Patent Office: 364 Days
• Field of Search: 379/67.1, 379 8811- 8814, 379/88.19, 379/88.22, 379/88.27, 379/142.01, 379/142.06, 455/412.1, 455/415
• US Class Current: 379/88.12
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 61/4594 Address books, i.e. directories containing contact information about correspondents telephone directories in user terminals H04M1/27453
• CPC Class Codes: H04M 1/571 Blocking transmission of caller identification to called party
• CPC Class Codes: H04M 1/573 Line monitoring circuits for detecting caller identification
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/4872 Non-interactive information services
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

Information associated with messages and/or missed calls is provided to a subscriber. Calls received but not answered by the subscriber may be monitored. Each monitored call is classified as one of a missed call and a message. The monitored calls may be summarized based on a customizable rule set to create a summary. The summary is provided to the subscriber via, for example, a voice notification.

Claims

1. A computer-readable memory storing computer-executable instructions for controlling a computing device to organize voice mail messages, the computer-executable instructions comprising:

a component that performs speech recognition on a voice mail message to convert the speech of the voice mail message to text of the voice mail message;

a component that selects a phrase that includes one or more words of text;

a component that identifies voice mail messages having text that includes the selected phrase; and

a component that groups the identified voice mail messages as a thread of communications relating to the phrase.

2. The computer-readable memory of claim 1 wherein the component that identifies the voice mail messages searches a repository storing the text of voice mail messages.

3. The computer-readable memory of claim 1 wherein the voice mail messages have metadata and including a component that identifies voice mail messages with the same metadata and a component that groups the identified voice mail messages with the same metadata as a thread of communications.

4. The computer-readable memory of claim 3 wherein the component that groups voice mail messages with the same metadata as a thread also groups missed calls with the same metadata as part of the same thread of communications.

5. The computer-readable memory of claim 1 including a component that identifies instant messages having text that includes the selected phrase and a component that groups the identified instant messages as part of the same thread of communications.

6. The computer-readable memory of claim 1 wherein the phrase is user-defined.

7. The computer-readable memory of claim 1 including a component that presents to a user the identified messages as the thread of voice mail messages relating to the phrase.

8. A computer system for organizing voice mail messages, comprising:

a repository storing text of the voice mail messages;

a memory storing computer-executable instructions that include;

a component that selects a phrase that includes one or more words of text;

a component that identifies from the repository voice mail messages having text that includes the selected phrase;

a component that groups the identified voice mail messages as a thread of communications relating to the phrase; and

a component that presents to a user the thread of communications; and

a processor for executing the computer-executable instructions stored in the memory.

9. The computer system of claim 8 wherein the voice mail messages have metadata and including a component that identifies voice mail messages with the same metadata and a component that groups the identified voice mail messages with the same metadata as a thread of communications.

10. The computer system of claim 9 wherein the component that groups voice mail messages with the same metadata as a thread also groups missed calls with the same metadata as part of the same thread of communications.

11. The computer system of claim 8 including a component that identifies instant messages having text that includes the selected phrase and a component that groups the identified instant messages as part of the same thread of communications.

12. The computer system of claim 8 wherein the phrase is user-defined.

13. A computer system for organizing voice mail messages, comprising:

a memory storing computer-executable instructions that include;

instructions that perform speech recognition on a voice mail message to convert the speech of the voice mail message to text of the voice mail message;

instructions that select a phrase that includes one or more words of text;

instructions that identify voice mail messages having text that includes the selected phrase; and

instructions that group the identified voice mail messages as a thread of communications relating to the phrase; and

a processor for executing the computer-executable instructions stored in the memory.

14. The computer system of claim 13 wherein the instructions that identify the voice mail messages search a repository storing the text of voice mail messages.

15. The computer system of claim 13 wherein the voice mail messages have metadata and including instructions that identify voice mail messages with the same metadata and instructions that group the identified voice mail messages with the same metadata as a thread of communications.

16. The computer system of claim 15 wherein the instructions that group voice mail messages with the same metadata as a thread also group missed calls with the same metadata as part of the same thread of communications.

17. The computer system of claim 13 including instructions that identify instant messages having text that includes the selected phrase and instructions that group the identified instant messages as part of the same thread of communications.

18. The computer system claim 13 wherein the phrase is user-defined.

19. The computer system of claim 13 including instructions that present to a user the identified messages as the thread of voice mail messages relating to the phrase.

20. A computer-readable memory storing computer-executable instructions for controlling a computing device to organize voice mail messages, the computer-executable instructions comprising:

instructions that select a phrase that includes one or more words of text;

instructions that identify from a repository voice mail messages having text that includes the selected phrase, the repository storing text of the voice mail messages;

instructions that group the identified voice mail messages as a thread of communications relating to the phrase; and

instructions that present to a user the thread of communications.

21. The computer-readable memory of claim 20 wherein the voice mail messages have metadata and including instructions that identify voice mail messages with the same metadata and instructions that group the identified voice mail messages with the same metadata as a thread of communications.

22. The computer-readable memory of claim 21 wherein the instructions that group voice mail messages with the same metadata as a thread also group missed calls with the same metadata as part of the same thread of communications.

23. The computer-readable memory of claim 20 including instructions that identify instant messages having text that includes the selected phrase and instructions that group the identified instant messages as part of the same thread of communications.

24. The computer-readable memory of claim 20 wherein the phrase is user-defined.