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System and method for recording and distributing customer interactions

  • US 8,798,254 B2
  • Filed: 07/25/2012
  • Issued: 08/05/2014
  • Est. Priority Date: 03/09/2009
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving by an integrated voice response (IVR) system of a call center, a request from a customer to be provided with recording of one or more interactions, wherein the request is received prior to establishment of the one or more interactions and indicates a method of providing recordings to the customer;

    storing the request at the call center;

    detecting an interaction involving the customer and the call center;

    locating the request at the call center;

    recording the interaction at the call center; and

    providing the customer with the recording of the interaction according to the method of providing recordings indicated in the request.

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