System and method for enhanced communications via small data rate communication systems

• US 8,798,585 B2
• Filed: 01/11/2013
• Issued: 08/05/2014
• Est. Priority Date: 05/18/2007
• Status: Active Grant

• Current Assignee: Shorthand Mobile, Inc.
• Original Assignee: Shorthand Mobile, Inc.
• Inventors: McDonough, John G.
• Primary Examiner(s): PHUONG, DAI
• Application Number:
  US13/740,038
• Publication Number:
  US 20130124211A1
• Time in Patent Office: 571 Days
• Field of Search: 4554121-4143, 4554562-4563, 455/466
• US Class Current: 455/412.1
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 2203/556 Statistical analysis and interpretation
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A system and method for interacting with an interactive communication system include processing a profile associated with an interactive communication system; generating a user interface based on the processing of the profile to solicit a user response correlating to a response required by the interactive communication system; receiving the user response via the user interface; updating the user interface using the profile based on the user response; and sending a signal to the interactive communication system based on one or more user responses.

Claims

1. A method for operating a wireless mobile device to interact with an interactive service system using a wireless communication channel, the method comprising:

receiving at the mobile device a user'"'"'s selection of a profile stored on the mobile device;

the mobile device processing the selected profile, the profile associated with an interactive service, having user interface information associated with the interactive service, the user interface information including information to be displayed on the mobile device and having information specific to a messaging peer for enabling communications with the messaging peer through the interactive service via the mobile device;

generating and displaying a user interface at the mobile device based on the user interface information including displaying at least some of the information to be displayed from the profile, the user interface soliciting a user input comprising a communication for the messaging peer;

receiving the user input via the user interface at the mobile device;

the mobile device processing the user input in accordance with the profile to generate a message;

sending the message to a communication address associated with the profile, the message including an identification of the messaging peer;

receiving a message at the mobile device from the interactive service; and

after receiving the message from the interactive service, updating the user interface at the mobile device based upon the responsive message.

2. The method of claim 1, wherein the profile includes an image.

3. The method of claim 2 further comprising displaying on the mobile device the image contained in the profile.

4. The method of claim 1, wherein the communication address associated with the profile is a communication address for the interactive service.

5. The method of claim 1, wherein the step of processing the profile further comprises executing a profile processing application.

6. The method of claim 1, further comprising determining whether to send the message via a short message service (SMS) or a data channel.

7. The method of claim 1, further comprising granting the interactive service access to a contacts list of the user in the mobile device.

8. The method of claim 1, wherein the message from the interactive service includes a communication from the messaging peer.

9. The method of claim 7, further comprising determining for each contact in the contacts list whether a profile is available.

10. The method of claim 9 further comprising sending a profile to the mobile device for a contact in the contacts list.

11. The method of claim 9 further comprising sending a list to the mobile device of contacts in the contacts list for which profiles are available.

12. The method of claim 1, further comprising receiving user input identifying a group of messaging peers and wherein the message includes a communication for the group of messaging peers.

13. The method of claim 12, further comprising the interactive service determining the communication addresses of each member of the group of messaging peers and sending the communication on to each member of the group.

14. The method of claim 1, wherein sending the message to the communication address associated with the profile comprises sending the message via a short message service (SMS) or a data channel.

15. The method of claim 1 further comprising creating a profile associated with the user.

16. The method of claim 1 wherein the communication for the messaging peer comprises an emoticon.

17. The method of claim 1 further comprising sending a message to a messaging peer via a short message service (SMS).

18. The method of claim 1 wherein the profile is a peer to peer profile and further comprises a name and mobile telephone number associated with the messaging peer.

19. A mobile device having a system for interacting with an interactive response system via a wireless communication channel, the mobile device comprising:

a profile processing application which processes a profile stored on the mobile device and associated with an interactive response system, the profile having user interface information associated with the interactive response system including information to be displayed, and having information specific to a messaging peer for enabling communications with the messaging peer through the interactive response system via the mobile device;

a user interface module configured to at least

receive at the mobile device a user'"'"'s selection of the profile stored on the mobile device,

generate a user interface based on the processing of the profile, including displaying at least some of the information to be displayed from the profile, the generated user interface soliciting a user response correlating to an input for the interactive response system,

receive the user response via the user interface, the user response comprising a communication for the messaging peer,

process the user response in accordance with the profile, and

a sending module which generates a message based on the user response and based on the profile and sends the message, including an identification of the messaging peer, to an address associated with the profile.

20. The mobile device of claim 19, wherein the sending module is further configured to send the message to the communication address associated with the profile via a short message service (SMS) or a data channel.

21. The mobile device of claim 19, further comprising a formatting module configured to parse, format and display a responsive message received from the interactive response system, the formatting and displaying taking into account information in the profile.

22. The mobile device of claim 19, wherein the address associated with the profile is a communication address for the interactive service.

23. A method for a mobile device to interact with a plurality of messaging peers via an interactive communication system using a wireless communication channel, the method comprising:

receiving at the mobile device a user'"'"'s selection of a profile stored on the mobile device, the profile associated with an interactive communication system for communicating with one or more messaging peers and wherein the profile defines one or more menus configured to provide choices to a user of the mobile device for interacting with the associated interactive communications system;

processing on the mobile device the selected profile;

generating at the mobile device a user interface including displaying the one or more menus defined in the profile based on the processing of the profile to solicit at least one user response correlating to a response for the interactive communication system;

receiving the at least one user response via the user interface identifying a messaging peer;

the mobile device generating and transmitting a message, via the wireless communication channel, to the interactive communication system based on the at least one user response and information in the profile and includes a communication for the messaging peer;

receiving, at the mobile device, a responsive message from the interactive communication system; and

the mobile device updating the user interface based on the responsive message and information in the profile.

24. The method of claim 23, further comprising creating a profile associated with a messaging peer.

25. The method of claim 23, further comprising granting the interactive service access to a contacts list of the user in the mobile device.

26. The method of claim 23, wherein transmitting a message, via the wireless communication channel, comprises sending the message via a short message service (SMS) or a data channel.

27. The method of claim 23, wherein the responsive message includes a communication from the messaging peer.