Apparatus and method for managing interaction-based services

• US 8,799,017 B2
• Filed: 04/19/2013
• Issued: 08/05/2014
• Est. Priority Date: 03/02/2009
• Status: Expired due to Fees

• Current Assignee: Koninklijke Philips N.V.
• Original Assignee: Florida Atlantic University (State University System of Florida)
• Inventors: Parker, Marilyn E., Pandya, Abhijit, Hsu, Sam, Huang, Shihong
• Primary Examiner(s): NGUYEN, TRAN N
• Application Number:
  US13/866,615
• Publication Number:
  US 20130311203A1
• Time in Patent Office: 473 Days
• Field of Search: 705/2
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 50/30 for calculating health indices; for individual health risk assessment

Abstract

A system that incorporates teachings of the present disclosure may include, for example, a syntactic component for retrieving records corresponding to an individual and analyzing the records to assess a condition for the individual; a user interface for capturing interaction data that is associated with an encounter between the individual and a service provider; and a semantic component for comparing the interaction data to interaction criteria, where an action plan for the individual is generated based at least in part on the assessed condition and the comparison of the interaction data to the interaction criteria. Other embodiments are disclosed.

Claims

1. A non-transitory computer-readable storage medium for managing healthcare, the storage medium being embedded with computer instructions for:

retrieving medical records corresponding to a patient;

analyzing the medical records to assess a health risk for the patient;

receiving interaction data, wherein the interaction data is derived, at least in part, from a recording of a live encounter between the patient and a nurse, wherein the interaction data comprises the patient'"'"'s expression of needs with respect to at least human interaction and the nurse'"'"'s expression of caring for the patient with respect to the patient'"'"'s expression of needs;

comparing the interaction data to interaction criteria; and

determining a healthcare plan for the patient based at least in part on the assessed health risk and the comparison of the interaction data to the interaction criteria.

2. The storage medium of claim 1, further comprising computer instructions for assembling the interaction data,

wherein the assembling comprising receiving a speech input from the recording, converting the speech input into text, and adding the text to the interaction data, and

wherein the comparing comprises applying a natural language process to classify and compare the interaction data to the interaction criteria.

3. The storage medium of claim 1, wherein the interaction criteria comprises at least one of a respect criteria, a caring criteria, a wholeness criteria and a connection criteria.

4. The storage medium of claim 1, wherein the interaction criteria is independent of vital signs, test results and asserted complaints of the patient.

5. The storage medium of claim 1, further comprising computer instructions for adjusting a library of nursing benchmark language based at least in part on the received interaction data.

6. The storage medium of claim 1, further comprising computer instructions for receiving the interaction data from a selection of pre-determined options via a user interface.

7. The storage medium of claim 1, further comprising automatically deriving the data from the recording without intervention of the nurse.

8. A management system comprising:

a processor;

a storage medium comprising instructions for causing the processor to;

retrieve records corresponding to an individual and analyze the records to assess a condition for the individual;

capture interaction data, wherein the interaction data is derived, at least on part, from a recording of a live encounter between the individual and a service provider, wherein the interaction data comprises the individual'"'"'s expression of needs with respect to at least human interaction and the service provider'"'"'s expression of caring for the individual with respect to the individual'"'"'s expression of needs; and

compare the interaction data to interaction criteria, wherein an action plan for the individual is generated based at least in part on the assessed condition and the comparison of the interaction data to the interaction criteria.

9. The system of claim 8, wherein the service provider is a nurse and further comprising a library of nursing benchmark language that is adjusted based at least in part on the received interaction data for the individual.

10. The system of claim 9, wherein the library is adjusted based on interaction data associated with one or more other individuals.

11. The system of claim 8, wherein the service provider is a nurse, and wherein the interaction criteria comprises at least one of a respect criteria, a caring criteria, a wholeness criteria and a connection criteria.

12. The system of claim 8, the storage medium further comprising instructions for causing the processor to present feedback to the service provider based on the interaction data.

13. The system of claim 8, wherein the storage medium further comprising instructions for causing the process to receive a speech input from the recording, convert the speech input into text, and add the text to the interaction data, and

wherein the comparing comprises applying a natural language process to classify and compare the interaction data to the interaction criteria.

14. The system of claim 8, wherein the interaction data is captured by a remote portable device.

15. A method for managing healthcare, the method comprising:

receiving interaction data at a processor, the interaction data being derived, at least in part, from a recording of with an encounter between a patient and a nurse, wherein the interaction data comprises the patient'"'"'s expression of needs with respect to human interaction and the nurse'"'"'s expression of caring for the patient with respect to the patient'"'"'s expression of needs;

comparing the interaction data to interaction criteria by applying a natural language process of the processor; and

determining a healthcare plan for the patient based at least in part on the comparison of the interaction data to the interaction criteria using the processor.

16. The method of claim 15, further comprising:

accessing stored medical information corresponding to the patient;

analyzing the medical information to assess a health risk for the patient using the processor; and

determining a healthcare plan for the patient based at least in part on the assessed health risk and the comparison of the interaction data to the interaction criteria using the processor.

17. The method of claim 16, further comprising assembling the interaction data,

wherein the assembling comprises receiving the interaction data from a speech input of the recording, converting the speech input into text, and adding the text to the interaction data.

18. The method of claim 15, wherein the interaction criteria comprises at least one of a respect criteria, a caring criteria, a wholeness criteria and a connection criteria.

19. The method of claim 15, wherein the interaction criteria is independent of vital signs, test results and asserted complaints of the patient.

20. The method of claim 15, further comprising adjusting a library of nursing benchmark language based at least in part on the received interaction data.

21. The method of claim 15, wherein the interaction data is derived by the processor.