Method and system for centralized issue tracking
First Claim
Patent Images
1. A method comprising:
- receiving case information on a case from an issue tracking system for a product;
executing a tagging operation stored in a memory device that reads the case information;
determining, via the tagging operation, whether a part of the case information is desired information, where the desired information is information germane to any other issue tracking system for a similar product;
tagging, via the tagging operation, the desired information due to the part of the case information being the desired information; and
communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system for the similar product.
1 Assignment
0 Petitions
Accused Products
Abstract
In one embodiment, a method for facilitating centralized issue tracking. The method includes receiving information on a case from an issue tracking system (case information). The method facilitates executing a tagging method stored in a memory device that reads the case information, determines whether a part of the case information is desired information, and then tags the desired information. Finally, the method facilitates communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system.
-
Citations
20 Claims
-
1. A method comprising:
-
receiving case information on a case from an issue tracking system for a product; executing a tagging operation stored in a memory device that reads the case information; determining, via the tagging operation, whether a part of the case information is desired information, where the desired information is information germane to any other issue tracking system for a similar product; tagging, via the tagging operation, the desired information due to the part of the case information being the desired information; and communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system for the similar product. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. An apparatus comprising instructions encoded on a non-transitory computer readable medium, the instructions configured to:
-
receive information of a case from an issue tracking system; execute a tagging method stored in a memory device that reads the information of the case; determine, via the tagging method, whether a part of the information of the case is desired information, where the desired information is proprietary and is information associated with at least one other issue tracking system; tag, via the tagging method, the desired information due to the part of the information of the case being the desired information; and communicate the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and the at least one other issue tracking system. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
-
-
20. A first memory device having stored thereon processor executable instructions that, in response to execution by a processor, cause the processor to perform operations comprising:
-
receiving case information from an issue tracking system for a product; executing a tagging method stored in a second memory device that reads the case information; determining, via the tagging method, whether a part of the case information is desired information, where the desired information is confidential information and information germane to any other issue tracking system for a similar product; tagging, via the tagging method, the desired information due to the part of the case information being the desired information; and communicating the tagged information to a centralized database, where the centralized database stores the tagged information, and where the tagged information is accessible to the issue tracking system and at least one other issue tracking system for the similar product.
-
Specification