Delivery control for email communicated among multiple end user communication devices

• US 8,799,385 B2
• Filed: 06/19/2012
• Issued: 08/05/2014
• Est. Priority Date: 03/31/2011
• Status: Active Grant

• Current Assignee: Loment Incorporated
• Original Assignee: Loment Incorporated
• Inventors: Majeti, Venkata C., Sripada, Sri Sharmila, Vyas, Madhur Mohan, Zhang, Simon W.
• Primary Examiner(s): Luu, Le H
• Application Number:
  US13/526,663
• Publication Number:
  US 20130151636A1
• Time in Patent Office: 777 Days
• Field of Search: 709/206, 709/207, 716/4, 455/404.2, 455/466, 715/779, 713/154, 380/259, 714/2, 707/705
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication

Abstract

An exemplary method is implemented by end-user communication devices for transmitting and receiving emails in which acknowledgement of receipt by an addressee of an email is requested by an originator of the email. The email includes a digital packet having a header segment and a user data segment, the user data segment containing a user message and a command portion. An acknowledgement request command is stored in the command portion of an email. Upon receipt of the email by the addressee device and authorization to send an acknowledgement by the user, a reply email with an acknowledgement request is transmitted to the originator. Viewing of the content of the received email by the addressee is prohibited until the authorization is given. Accounting for acknowledgement receipts from multiple addressees is managed by the originator'"'"'s device. A technique using a self-addressed email prevents an email recipient, who uses one device to initially read an email with an acknowledgement request from one email account, from having to again authorize an acknowledgement request when the same email is later read from the same email account using a different device.

Claims

1. A method implemented by a first end-user communication device for processing emails in which acknowledgement of receipt by an addressee of an email is requested by an originator of the email, the method comprising:

generating, by the first end-user communication device, the email comprising a digital packet having a header segment and a user data segment, the user data segment containing a user message and a command portion;

inserting an acknowledgement request in a command field in the command portion wherein the addressee device upon receipt thereof executes predetermined steps associated with the acknowledgement request; and

transmitting the digital packet for delivery to the addressee device, and wherein the digital packet is transmitted by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email to the addressee device.

2. The method of claim 1 further comprising:

the command portion includes a first indicator having a value that defines whether the user message has been viewed by the addressee and a message identifier that is assigned to said email;

storing the user data segment in memory of the first end-user communication device;

receiving by the first end-user communication device from the addressee device a reply email containing a command message acknowledging receipt of said email where the command message includes the same message identifier as contained in the email to which the command message was sent as a reply;

identifying the user data segment stored in the first end-user communication device to which the command message was sent based at least in part on the message identifier;

in response to receipt of the command message, storing a value of the first indicator that represents acknowledgement by the addressee device of receipt of the corresponding user message.

3. The method of claim 2 further comprising:

prior to receipt by the first end-user communication device of the command message, the first indicator having a value that represents that the corresponding user message had not been viewed at the addressee device;

displaying at least some information of said sent email message on a screen of the first end-user communication device, a symbol representative of the value of the first indicator being displayed as part of the at least some information so that the user of the first end-user communication device is provided with visual indication by the symbol of whether the addressee has viewed the associated email.

4. The method of claim 1 further comprising:

the first end-user communication device transmitting said email to a plurality of addressees in which acknowledgement of receipt is requested so that each addressee device is requested to send a command message acknowledging receipt of said email to the first end-user communication device;

determining by the first end-user communication device which of the addressees have viewed the associated email based on receipt of a reply email containing a command message from corresponding addressee devices;

displaying at least some information of said sent email message on a screen of the first end-user communication device, a symbol representative of the status of the receipt of command messages from corresponding addressee devices being displayed as part of the at least some information so that the user of the first end-user communication device is provided with visual indication by the symbol of said status.

5. The method of claim 4 wherein one symbol represents that a command message has been received from none of said addressees and another symbol represents that command messages have been received from all of said addressees.

6. The method of claim 4 wherein the step of determining comprises:

receiving from a first addressee a first command message by the first end-user communication device;

upon determining that the address of the device that sent the email containing the first command message is not the address of the first addressee to which said email was sent, and upon determining that a first sent email contained in storage of the first end-user communication device has a message identifier that matches the message identifier contained in the received first command message, storing data in memory of the first end-user communication device representing that the first addressee has acknowledged receipt of the subject email.

7. A computer program product, comprising a non-transitory computer medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed by an end-user communication device to implement a method for generating an email communication, the method comprising:

generating, by the first end-user communication device, the email comprising a digital packet having a header segment and a user data segment, the user data segment containing a user message and a command portion;

inserting an acknowledgement request in a command field in the command portion wherein the addressee device upon receipt thereof executes predetermined steps associated with the acknowledgement request; and

transmitting the digital packet for delivery to the addressee device, and wherein the digital packet is transmitted by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email to the addressee device.

8. The computer program product of claim 7 further comprising:

the command portion includes a first indicator having a value that defines whether the user message has been viewed by the addressee and a message identifier that is assigned to said email;

storing the user data segment in memory of the first end-user communication device;

receiving by the first end-user communication device from the addressee device a reply email containing a command message acknowledging receipt of said email where the command message includes the same message identifier as contained in the email to which the command message was sent as a reply;

identifying the user data segment stored in the first end-user communication device to which the command message was sent based at least in part on the message identifier;

in response to receipt of the command message, storing a value of the first indicator that represents acknowledgement by the addressee device of receipt of the corresponding user message.

9. The computer program product of claim 8 further comprising:

prior to receipt by the first end-user communication device of the command message, the first indicator having a value that represents that the corresponding user message had not been viewed at the addressee device;

displaying at least some information of said sent email message on a screen of the first end-user communication device, a symbol representative of the value of the first indicator being displayed as part of the at least some information so that the user of the first end-user communication device is provided with visual indication by the symbol of whether the addressee has viewed the associated email.

10. The computer program product of claim 7 further comprising:

transmitting said email to a plurality of addressees in which acknowledgement of receipt is requested so that each addressee device is requested to send a command message acknowledging receipt of said email to the first end-user communication device;

determining by the first end-user communication device which of the addressees have viewed the associated email based on receipt of a reply email containing a command message from corresponding addressee devices;

displaying at least some information of said sent email message on a screen of the first end-user communication device, a symbol representative of the status of the receipt of command messages from corresponding addressee devices being displayed as part of the at least some information so that the user of the first end-user communication device is provided with visual indication by the symbol of said status.

11. The computer program product of claim 10 wherein one symbol represents that a command message has been received from none of said addressees and another symbol represents that command messages have been received from all of said addressees.

12. The computer program product of claim 10 wherein the step of determining comprises:

receiving from a first addressee a first command message by the first end-user communication device;

upon determining that the address of the device that sent the email containing the first command message is not the address of the first addressee to which said email was sent, and upon determining that a first sent email contained in storage of the first end-user communication device has a message identifier that matches the message identifier contained in the received first command message, storing data in memory of the first end-user communication device representing that the first addressee has acknowledged receipt of the subject email.

13. An end-user communication device that generates an email communication, the device comprising:

a microprocessor controlled apparatus receives user input to create information to be conveyed by an email communication;

the microprocessor controlled apparatus generates an email comprising a digital packet having a header segment and a user data segment, the user data segment containing a user message and a command portion;

the microprocessor controlled apparatus inserts an acknowledgement request in a command field in the command portion wherein the addressee device upon receipt thereof executes predetermined steps associated with the acknowledgement request; and

the microprocessor controlled apparatus causes the transmission of the digital packet for delivery to the addressee'"'"'s device, and wherein the digital packet is transmitted by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email to the addressee device.

14. The end-user communication device of claim 13 wherein the command portion includes a first indicator having a value that defines whether the user message has been viewed by the addressee and a message identifier that is assigned to said email, the end-user communication device comprising:

memory in which is stored the user data segment;

the microprocessor controlled apparatus receiving from the addressee device a reply email containing a command message acknowledging receipt of said email where the command message includes the same message identifier as contained in the email to which the command message was sent as a reply;

the microprocessor controlled apparatus identifying the user data segment stored in the end-user communication device to which the command message was sent based at least in part on the message identifier;

a screen for displaying information;

the microprocessor controlled apparatus storing a value of the first indicator that represents acknowledgement by the addressee device of receipt of the corresponding user message and causing a representation of said value to be displayed on the screen in association with at least some information about the corresponding sent email.

15. The end-user communication device of claim 14 further comprising:

prior to receipt by the end-user communication device of the command message, the first indicator having a value that represents that the corresponding user message had not been viewed at the addressee device;

the microprocessor controlled apparatus causing the display of at least some information of said sent email message on the screen of the end-user communication device, a symbol representative of the value of the first indicator being displayed as part of the at least some information so that the user of the end-user communication device is provided with visual indication by the symbol of whether the addressee has viewed the associated email.

16. The end-user communication device of claim 13 further comprising:

the microprocessor controlled apparatus causing the transmission said email to a plurality of addressees in which acknowledgement of receipt is requested so that each addressee device is requested to send a command message acknowledging receipt of said email to the end-user communication device;

the microprocessor controlled apparatus determining which of the addressees have viewed the associated email based on receipt of a reply email containing a command message from corresponding addressee devices;

the microprocessor controlled apparatus causing the display of at least some information of said sent email message on a screen of the end-user communication device, a symbol representative of the status of the receipt of command messages from corresponding addressee devices being displayed as part of the at least some information so that the user of the end-user communication device is provided with visual indication by the symbol of said status.

17. The end-user communication device of claim 16 wherein one symbol represents that a command message has been received from none of said addressees and another symbol represents that command messages have been received from all of said addressees.

18. The end-user communication device of claim 16 wherein the microprocessor controlled apparatus determining comprises:

the microprocessor controlled apparatus receiving from a first addressee a first command message by the end-user communication device;

upon the microprocessor controlled apparatus determining that the address of the device that sent the email containing the first command message is not the address of the addressee to which said email was sent, and upon the microprocessor controlled apparatus determining that a first sent email contained in storage of the end-user communication device has a message identifier that matches the message identifier contained in the received first command message, the microprocessor controlled apparatus storing data in memory of the end-user communication device representing that the first addressee has acknowledged receipt of the subject email.