Delivery control for email communicated among multiple end user communication devices

• US 8,799,386 B2
• Filed: 06/19/2012
• Issued: 08/05/2014
• Est. Priority Date: 03/31/2011
• Status: Active Grant

• Current Assignee: Loment Incorporated
• Original Assignee: Loment Incorporated
• Inventors: Majeti, Venkata C., Sripada, Sri Sharmila, Vyas, Madhur Mohan, Zhang, Simon W.
• Primary Examiner(s): Luu, Le H
• Application Number:
  US13/526,688
• Publication Number:
  US 20120260351A1
• Time in Patent Office: 777 Days
• Field of Search: 709/206, 709/207, 726/4, 455/404.2, 455/466, 715/779, 713/154, 380/259, 714/2
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

An exemplary method is implemented by end-user communication devices for processing the receipt of an email wherein a received email comprises a digital packet having a header and a user data segment. The user data segment contains a user message and an acknowledgement command where the acknowledgement command conveys a request from an originating device to acknowledge receipt of the subject email. The received user message is prevented from being displayed on a screen of the first end-user communication device of content until input is entered authorizing a reply to the acknowledgement request. Upon receiving the authorization: a reply email with an acknowledgement is automatically generated by the first end-user communication device and transmitted to the originating device corresponding to the subject email; the content of the corresponding received user message is displayed on the screen of the first end-user communication device; and the first end-user communication device stores a read message indicator having a value that represents that the reply email was authorized and the content of the received email enabled to be displayed.

Claims

1. A method implemented by a first end-user communication device for processing the receipt of an email, the method comprising:

receiving the email that comprises a digital packet having a header and a user data segment, the user data segment containing a user message and an acknowledgement command where the acknowledgement command conveys a request from an originating device to acknowledge receipt of the subject email;

preventing the display on a screen of the first end-user communication device of content of the received user message until input on the first end-user communication device is entered authorizing a reply to the acknowledgement request;

upon receiving the input authorizing the reply;

automatically generating by the first end-user communication device and transmitting a reply email with an acknowledgement to the originating device corresponding to the subject email;

enabling the display of the content of the corresponding received user message on the screen of the first end-user communication device; and

storing in the first end-user communication device a read message indicator having a value that represents that the reply email was authorized and the content of the received email enabled to be displayed; and

wherein the email is transmitted from the originating device by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email to the first end-user communication device.

2. The method of claim 1 further comprising:

storing the user data segment in memory of the first end-user communication device, the user data segment including a first message identifier that is assigned to the associated user message by the originating device, the reply email to the originating device including a message identifier that is the same as the first message identifier.

3. The method of claim 2 wherein the user of the first end-user communication device has an email account with an associated user email address from which user emails are accessed by the first end-user communication device and other end-user communication devices, the method further comprising:

upon receiving the input authorizing the reply to the acknowledgement request, automatically generating by the first end-user communication device and transmitting another email addressed to the user'"'"'s email address to which the received email from the originating device was addressed, the another email including a message identifier that is the same as the first message identifier and a read message indicator having a value that represents that display of the content of the received email from the originating device had been enabled to be viewed,

whereby the other end-user communication devices are informed upon receipt of the another email that the other end-user communication devices should treat the acknowledgement request of the subject email from the originating device as having been satisfied.

4. A method implemented by a second end-user communication device for processing an email received at an email account with an associated user email address from which the email was previously accessed by a first end-user communication device, the method implemented by the second end-user communication device comprising:

receiving from said email account the received email originated by the originator device and another email originated by the first end-user communication device, the another email including a message identifier that is the same as a message identifier contained in the subject email and a read message indicator having a value that represents compliance with an acknowledge receipt request associated with the received email;

updating a value of a first indicator associated with received email as stored in the second end-user communication device to reflect that the acknowledgement request has been satisfied, said updating being executed based on receipt of the another email;

upon receiving a user input to read the contents of the subject email on the second end-user communication device following said updating, displaying the contents of the subject email without a requirement to provide an acknowledgement request to the originating device;

whereby, without said updating, a user input to read the contents of the received email on the second end-user communication device would have required the user to comply with the acknowledgement request even though compliance with the acknowledgement request had been completed by the first end-user communication device; and

wherein the email and the another email are transmitted from the originator device and the first end-user communication device respectively by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email and the another email to the second end-user communication device.

5. The method of claim 4 further comprising:

storing a first user data segment, contained in the received email, in memory of the second end-user communication device, the user data segment including the message identifier that is assigned to the associated user message by the originating device;

storing a second user data segment, contained in the another email, in memory of the second end-user communication device, the second user data segment including a message identifier that is the same as the message identifier of the first user data segment;

searching stored user data segments of received emails to locate a received email with the same message identifier as the message identifier contained in the second user data segment;

upon locating the received email with the same message identifier as contained in the another email, performing said updating step.

6. A computer program product, comprising a non-transitory computer medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed by an end-user communication device to implement a method for processing the receipt of an email by a first end-user communication device, the method comprising:

receiving the email that comprises a digital packet having a header and a user data segment, the user data segment containing a user message and an acknowledgement command where the acknowledgement command conveys a request from an originating device to acknowledge receipt of the subject email;

preventing the display on a screen of the first end-user communication device of content of the received user message until input on the first end-user communication device is entered authorizing a reply to the acknowledgement request;

upon receiving the input authorizing the reply;

automatically generating and transmitting a reply email with an acknowledgement to the originating device corresponding to the subject email;

enabling the display of the content of the corresponding received user message on the screen of the first end-user communication device; and

storing in the first end-user communication device a read message indicator having a value that represents that the reply email was authorized and the content of the received email enabled to be displayed; and

wherein the email is transmitted from the originating device by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email to the first end-user communication device.

7. The computer program product of claim 6 further comprising:

storing the user data segment in memory of the first end-user communication device, the user data segment including a first message identifier that is assigned to the associated user message by the originating device, the reply email to the originating device including a message identifier that is the same as the first message identifier.

8. The computer program product of claim 7 wherein the user of the first end-user communication device has an email account with an associated user email address from which user emails are accessed by the first end-user communication device and other end-user communication devices, the method further comprising:

upon receiving the input authorizing the reply to the acknowledgement request, automatically generating by the first end-user communication device and transmitting another email addressed to the user'"'"'s email address to which the received email from the originating device was addressed, the another email including a message identifier that is the same as the first message identifier and a read message indicator having a value that represents that display of the content of the received email from the originating device had been enabled to be viewed,

whereby the other end-user communication devices are informed upon receipt of the another email that the other end-user communication devices should treat the acknowledgement request of the subject email from the originating device as having been satisfied.

9. A computer program product, comprising a non-transitory computer medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed by a second end-user communication device to implement a method for processing an email received at an email account with an associated user email address from which the email was previously accessed by a first end-user communication device, the method comprising:

receiving from said email account the received email originated by the originator device and another email originated by the first end-user communication device, the another email including a message identifier that is the same as a message identifier contained in the subject email and a read message indicator having a value that represents compliance with an acknowledge receipt request associated with the received email;

updating a value of a first indicator associated with received email as stored in the second end-user communication device to reflect that the acknowledgement request has been satisfied, said updating being executed based on receipt of the another email;

upon receiving a user input to read the contents of the subject email on the second end-user communication device following said updating, displaying the contents of the subject email without a requirement to provide an acknowledgement request to the originating device;

whereby, without said updating, a user input to read the contents of the received email on the second end-user communication device would have required the user to comply with the acknowledgement request even though compliance with the acknowledgement request had been completed by the first end-user communication device; and

wherein the email and the another email are transmitted from the originator device and the first end-user communication device respectively by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email and the another email to the second end-user communication device.

10. The computer program product of claim 9 further comprising the method of:

storing a first user data segment, contained in the received email, in memory of the second end-user communication device, the user data segment including the message identifier that is assigned to the associated user message by the originating device;

storing a second user data segment, contained in the another email, in memory of the second end-user communication device, the second user data segment including a message identifier that is the same as the message identifier of the first user data segment;

searching stored user data segments of received emails to locate a received email with the same message identifier as the message identifier contained in the second user data segment;

upon locating the received email with the same message identifier as contained in the another email, performing said updating step.

11. A first end-user communication device that processes the receipt of an email comprising:

a microprocessor controlled apparatus receives the email that comprises a digital packet having a header and a user data segment, the user data segment containing a user message and an acknowledgement command where the acknowledgement command conveys a request from an originating device to acknowledge receipt of the subject email;

a screen of the first end-user communication device displays information;

the microprocessor controlled apparatus preventing the display on the screen of content of the received user message until input on the first end-user communication device is entered authorizing a reply to the acknowledgement request;

upon the microprocessor controlled apparatus receiving the input authorizing the reply;

the microprocessor controlled apparatus automatically generating and transmitting a reply email with an acknowledgement to the originating device corresponding to the subject email;

the microprocessor controlled apparatus enabling the display of the content of the corresponding received user message on the screen; and

the microprocessor controlled apparatus storing a read message indicator having a value that represents that the reply email was authorized and the content of the received email enabled to be displayed; and

wherein the email is transmitted from the originating device by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email to the first end-user communication device.

12. The first end-user communication device of claim 11 further comprising:

memory that stores information under control of the microprocessor controlled apparatus;

the microprocessor controlled apparatus storing the user data segment in the memory, the user data segment including a first message identifier that is assigned to the associated user message by the originating device, the reply email to the originating device including a message identifier that is the same as the first message identifier.

13. The first end-user communication device of claim 12 wherein the user of the first end-user communication device has an email account with an associated user email address from which user emails are accessed by the first end-user communication device and other end-user communication devices, the first end-user communication device further comprising:

upon the microprocessor controlled apparatus receiving the input authorizing the reply to the acknowledgement request, the microprocessor controlled apparatus automatically generating and transmitting another email addressed to the user'"'"'s email address to which the received email from the originating device was addressed, the another email including a message identifier that is the same as the first message identifier and a read message indicator having a value that represents that display of the content of the received email from the originating device had been enabled to be viewed,

whereby the other end-user communication devices are informed upon receipt of the another email that the other end-user communication devices should treat the acknowledgement request of the subject email from the originating device as having been satisfied.

14. A second end-user communication device that processes an email received at an email account with an associated user email address from which the email was previously accessed by a first end-user communication device, the second end-user communication device comprising:

microprocessor controlled apparatus that receives from said email account the received email originated by the originator device and another email originated by the first end-user communication device, the another email including a message identifier that is the same as a message identifier contained in the subject email and a read message indicator having a value that represents compliance with an acknowledge receipt request associated with the received email;

memory that stores information under the control of the microprocessor controlled apparatus;

the microprocessor controlled apparatus updating a value of a first indicator associated with received email as stored in the memory to reflect that the acknowledgement request has been satisfied, said updating being executed by the microprocessor controlled apparatus based on receipt of the another email;

upon receiving by the microprocessor controlled apparatus a user input to read the contents of the subject email following said updating by the microprocessor controlled apparatus, the microprocessor controlled apparatus displaying the contents of the subject email without requiring an acknowledgement request being sent to the originating device;

whereby, without said updating, a user input to read the contents of the received email on the second end-user communication device would have required the user to comply with the acknowledgement request even though compliance with the acknowledgement request had been completed by the first end-user communication device; and

wherein the email and the another email are transmitted from the originator device and the first end-user communication device respectively by using either simple mail transfer protocol or hypertext transfer protocol for delivery of the email and the another email to the second end-user communication device.

15. The second end-user communication device of claim 14 further comprising:

the microprocessor controlled apparatus storing in the memory a first user data segment contained in the received email, the user data segment including the message identifier that is assigned to the associated user message by the originating device;

the microprocessor controlled apparatus storing in the memory a second user data segment contained in the another email, the second user data segment including a message identifier that is the same as the message identifier of the first user data segment;

the microprocessor controlled apparatus searching stored user data segments of received emails to locate a received email with the same message identifier as the message identifier contained in the second user data segment;

upon the microprocessor controlled apparatus locating the received email with the same message identifier as contained in the another email, the microprocessor controlled apparatus performing said update.