Electronic mail analysis and processing

• US 8,805,937 B2
• Filed: 06/28/2010
• Issued: 08/12/2014
• Est. Priority Date: 06/28/2010
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Bendel, Timothy J., Ghosh, Debashis, Joa, David, Newman, Kurt D.
• Primary Examiner(s): DAILEY, THOMAS J
• Application Number:
  US12/824,649
• Publication Number:
  US 20110320541A1
• Time in Patent Office: 1,506 Days
• Field of Search: 709/206, 715/752
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A system and method for electronic mail analysis and processing is disclosed. In one embodiment, the method includes receiving a plurality of electronic mail messages. The method also includes for each of the plurality of electronic mail messages, determining one or more characteristics associated with the respective electronic mail message. Further, the method includes assigning a numerical value to each of the plurality of electronic mail messages based on the determined characteristics and based on the assigned numerical values, selecting one or more of the plurality of electronic mail messages to transmit to a user. The method further includes generating a message based on the selected one or more of the plurality of electronic mail messages and transmitting the generated message to the user.

Claims

1. A method comprising:

receiving a plurality of electronic mail messages;

for each of the plurality of electronic mail messages, determining two or more characteristics associated with the respective electronic mail message, wherein the two or more characteristics comprise at least a user identification of a sender of the electronic mail message and a sentiment associated with content included in the respective electronic mail message, the sentiment determined by at least two of a content analysis, linguistic analysis, and grammatical analysis;

assigning a plurality of numerical values to each of the plurality of electronic mail messages based on at least the user identification and the sentiment, wherein the numerical values indicate a relative importance of the electronic mail message and the relative importance indicates a priority of an action item related to the electronic mail message;

based on the assigned numerical values, selecting one or more of the plurality of electronic mail messages to transmit to a user;

generating a message based on the selected one or more of the plurality of electronic mail messages; and

transmitting the generated message to the user.

2. The method of claim 1, further comprising comparing a first one of the plurality of electronic mail messages to a second one of the plurality of electronic mail messages and wherein determining one or more characteristics comprises determining whether the first electronic mail message includes content not included in the second electronic mail message.

3. The method of claim 1, further comprising comparing the assigned numerical values to a predetermined threshold;

and

wherein selecting one or more of the plurality of electronic mail messages comprises selecting, based on the comparison, one or more of the plurality of electronic mail messages.

4. The method of claim 1, further comprising:

receiving user input indicating a subject field of a first one the plurality of electronic mail messages;

comparing content of the first electronic mail message to content of a second one of the plurality of electronic mail messages; and

based on the comparison, assigning the indicated subject field to the second electronic mail message.

5. The method of claim 1, wherein determining one or more characteristics comprises determining content included in the one or more plurality of electronic mail messages, and further comprising selecting, based on the determined content, one of a plurality of users to receive the generated message;

and wherein transmitting the generated message to a user comprises transmitting the generated message to the selected one of a plurality of users.

6. A system comprising:

a memory operable to store a plurality of received electronic mail messages; and

a processor coupled to the memory and operable to;

for each of the plurality of electronic mail messages, determine two or more characteristics associated with the respective electronic mail message, wherein the two or more characteristics comprise at least a user identification of a sender of the electronic mail message and a sentiment associated with content included in the respective electronic mail message, the sentiment determined by at least two of a content analysis, linguistic analysis, and grammatical analysis;

assign a plurality of numerical values to each of the plurality of electronic mail messages based on at least the user identification and the sentiment, wherein the numerical values indicate a relative importance of the electronic mail message and the relative importance indicates a priority of an action item related to the electronic mail message;

based on the assigned numerical values, select one or more of the plurality of electronic mail messages to transmit to a user;

generate a message based on the selected one or more of the plurality of electronic mail messages; and

transmit the message to the user.

7. The system of claim 6, wherein the processor is further operable to compare a first one of the plurality of electronic mail messages to a second one of the plurality of electronic mail messages;

and wherein the processor is operable to determine one or more characteristics by determining whether the first electronic mail message includes content not included in the second electronic mail message.

8. The method of claim 6, wherein the processor is further operable to compare the assigned numerical values to a predetermined threshold;

and wherein the processor is further operable to, based on the comparison, select one or more of the plurality of electronic mail messages.

9. The system of claim 6, wherein the processor is further operable to:

receive user input indicating a subject field of a first one the plurality of electronic mail messages;

compare content of the first electronic mail message to content of a second one of the plurality of electronic mail messages; and

based on the comparison, assign the indicated subject field to the second electronic mail message.

10. The system of claim 6, wherein the processor is operable to determine one or more characteristics by determining content included in the respective electronic mail message, and wherein the processor is further operable to select, based on the determined content, one of a plurality of users to receive the generated message;

and wherein the processor is operable to transmit the generated message to a user by transmitting the generated message to the selected one of a plurality of users.

11. A non-transitory computer readable medium encoded with logic, the logic operable, when executed on a processor, to:

store a plurality of received electronic mail messages;

for each of the plurality of electronic mail messages, determine two or more characteristics associated with the respective electronic mail message, wherein the two or more characteristics comprise at least a user identification of a sender of the electronic mail message and a sentiment associated with content included in the respective electronic mail message, the sentiment determined by at least two of a content analysis, linguistic analysis, and grammatical analysis;

assign a plurality of numerical values to each of the plurality of electronic mail messages based on at least the user identification and the sentiment, wherein the numerical values indicate a relative importance of the electronic mail message and the relative importance indicates a priority of an action item related to the electronic mail message;

based on the assigned numerical values, select one or more of the plurality of electronic mail messages to transmit to a user;

generate a message based on the selected one or more of the plurality of electronic mail messages; and

transmit the message to the user.

12. The non-transitory computer readable medium of claim 11, wherein the logic is further operable to compare a first one of the plurality of electronic mail messages to a second one of the plurality of electronic mail messages, and wherein the logic is operable to determine one or more characteristics by determining whether the first electronic mail message includes content not included in the second electronic mail message.

13. The non-transitory computer readable medium of claim 11, wherein the logic is further operable to compare the assigned numerical values of the plurality of electronic mail messages to a predetermined threshold;

and

wherein the logic is operable to select, based on the comparison, one or more of the plurality of electronic mail messages.

14. The non-transitory computer readable medium of claim 11, wherein the logic is further operable to:

receive user input indicating a subject field of a first one the plurality of electronic mail messages;

compare content of the first electronic mail message to content of a second one of the plurality of electronic mail messages; and

based on the comparison, assign the indicated subject field to the second electronic mail message.

15. The non-transitory computer readable medium of claim 11, wherein the logic is operable to determine one or more characteristics by determining content included in the respective electronic mail messages, and wherein the logic is further operable to select, based on the determined content, one or more of a plurality of users to receive the generated message;

and wherein the logic is operable to transmit the generated message to a user by transmitting the generated message to the selected one of a plurality of users.