Self-service terminal remote fix
First Claim
1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for implementing fault resolution on an electronic self-service device, the method comprising:
- storing self-service device fault data in an information storage module resident in the electronic self-service device fault data, wherein at least a portion of the self-service device fault data is a result of a fault condition;
analyzing the self-service device fault data, wherein the analyzing comprises comparing the self-service device fault data with a remotely stored image or a self-service device software inventory to determine whether the electronic self-service device is capable of correcting the fault condition;
if, based on the comparing, the electronic self-service device is determined to be capable of correcting the fault condition;
initiating a self-healing subroutine on the electronic self-service device, wherein a remote server causes the initiating of the self-healing subroutine on the electronic self-service device;
determining whether a customer transaction is ongoing; and
, when no customer transaction is ongoing, instructing the electronic self-service device to correct the fault condition; and
if, based on the comparing, the electronic self-service device is determined to be incapable of correcting the fault condition, determining whether a remote technician is able to implement a remote fix.
2 Assignments
0 Petitions
Accused Products
Abstract
A self-service device for implementing automated fault resolution is provided. The self-service device may include a memory module for storing self-service device fault data. The self-service device may include a computational module for analyzing the self-service device fault data and for selecting an automated fault resolution subroutine to correct the fault condition. The self-service device may also include a monitoring module for determining whether a customer transaction is ongoing. And, if a customer transaction is not ongoing, the computational module may instruct the self-service device to initiate the selected fault resolution subroutine.
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Citations
16 Claims
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1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for implementing fault resolution on an electronic self-service device, the method comprising:
storing self-service device fault data in an information storage module resident in the electronic self-service device fault data, wherein at least a portion of the self-service device fault data is a result of a fault condition;
analyzing the self-service device fault data, wherein the analyzing comprises comparing the self-service device fault data with a remotely stored image or a self-service device software inventory to determine whether the electronic self-service device is capable of correcting the fault condition;
if, based on the comparing, the electronic self-service device is determined to be capable of correcting the fault condition;
initiating a self-healing subroutine on the electronic self-service device, wherein a remote server causes the initiating of the self-healing subroutine on the electronic self-service device;
determining whether a customer transaction is ongoing; and
, when no customer transaction is ongoing, instructing the electronic self-service device to correct the fault condition; and
if, based on the comparing, the electronic self-service device is determined to be incapable of correcting the fault condition, determining whether a remote technician is able to implement a remote fix.- View Dependent Claims (2, 3, 4, 5)
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6. An electronic self-service device for implementing automated fault resolution, the electronic self-service device comprising:
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a memory module configured to store self-service device fault data; a computational module configured to; analyze the self-service device fault data to determine whether the electronic self-service device is capable of correcting the fault condition, wherein; at least a portion of the self-service device fault data is a result of a fault condition; the analyzing comprises comparing the self-service device fault data with a remotely-stored image of a self-service device software inventory; and a remote server causes the computational module to; initiate a self-healing subroutine on the electronic self-service device in response to the analysis using the remotely-stored image of the self-service device software inventory; and select an automated fault resolution subroutine to correct the fault condition; and a monitoring module configured to determine whether a customer transaction is ongoing; wherein the computational module is further configured to instruct the electronic self-service device to initiate a selected fault resolution subroutine if a customer transaction is not ongoing; and wherein it the electronic self-service device is determined to be incapable of correcting the fault condition, determining whether a remote technician is able to implement a remote fix. - View Dependent Claims (7, 8, 9, 10, 11)
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12. A method for implementing fault resolution on an electronic self-service device, the method comprising:
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storing self-service device fault data in an information storage module resident in the electronic self-service device, wherein at least a portion of the self-service fault data is a result of a fault condition; analyzing the self-service device fault data to determine whether the electronic self-service device is capable of correcting the fault condition, wherein the analyzing comprising comparing the self-service device fault data with a remotely-stored image of a self-service device software inventory; initiating a self-healing subroutine on the electronic self-service device in response to the comparing, wherein a remote server causes the initiating of the self-healing subroutine on the electronic self-service device; if the electronic self-service device is capable of correcting the fault condition, determining whether a customer transaction is ongoing; if the customer transaction is not ongoing, instructing the electronic self-service device to correct the fault condition; and
,if the electronic self-service device is not capable of correcting the fault condition, determining whether a remote technician is able to implement a remote fix. - View Dependent Claims (13, 14, 15, 16)
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Specification