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Self-service terminal remote fix

  • US 8,806,275 B1
  • Filed: 06/15/2009
  • Issued: 08/12/2014
  • Est. Priority Date: 04/30/2009
  • Status: Active Grant
First Claim
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1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for implementing fault resolution on an electronic self-service device, the method comprising:

  • storing self-service device fault data in an information storage module resident in the electronic self-service device fault data, wherein at least a portion of the self-service device fault data is a result of a fault condition;

    analyzing the self-service device fault data, wherein the analyzing comprises comparing the self-service device fault data with a remotely stored image or a self-service device software inventory to determine whether the electronic self-service device is capable of correcting the fault condition;

    if, based on the comparing, the electronic self-service device is determined to be capable of correcting the fault condition;

    initiating a self-healing subroutine on the electronic self-service device, wherein a remote server causes the initiating of the self-healing subroutine on the electronic self-service device;

    determining whether a customer transaction is ongoing; and

    , when no customer transaction is ongoing, instructing the electronic self-service device to correct the fault condition; and

    if, based on the comparing, the electronic self-service device is determined to be incapable of correcting the fault condition, determining whether a remote technician is able to implement a remote fix.

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