System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction

• US 8,817,953 B1
• Filed: 07/18/2012
• Issued: 08/26/2014
• Est. Priority Date: 06/18/2002
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: West Corporation
• Inventors: Vacek, Jill M., Pettay, Mark J., Rilantono, Hendryanto, Akhwand, Mahmood S.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): BEZUAYEHU, SOLOMON G
• Application Number:
  US13/551,877
• Time in Patent Office: 769 Days
• Field of Search: 379 8801- 8804, 704246-254
• US Class Current: 379/88.01
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A system, method, and computer readable medium for confirmation and verification of address data associated with a data communication. The invention provides a method of obtaining at least one of the first address information and the second address information, converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information, and quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information.

Claims

1. A method, comprising:

obtaining a first address information during a communication in recorded voice format and obtaining a second address information as a transcription of voice content of the communication;

converting by a processor at least one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information; and

quantifying a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information, wherein the quantifying includes establishing a first threshold and at least a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information.

2. The method of claim 1, wherein the conversion of the first address information is conducted using a speech recognition program.

3. The method of claim 1, comprising performing a field-by-field comparison of the converted at least one of the first address information and the second address information to the other of the first address information and the second address information.

4. The method of claim 1, further comprising storing the converted at least one of the first address information and the second address information as a record.

5. The method of claim 1, wherein the quantifying step comprises at least identifying differences in respective data fields between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information.

6. The method of claim 1, wherein at least one of the first address information and the second address information is stored using an indexing mechanism.

7. The method of claim 3, wherein the field-by-field comparison and quantifying steps are performed in real time relative to acquisition of the first and the second address information.

8. The method of claim 1, further comprising dispositioning a transaction according to the difference wherein the dispositioning includes suspending processing of the transaction.

9. The method of claim 1, wherein the transcription of voice content of the communication is created by a participant in the communication during the communication and wherein the participant enters the transcription into a computer.

10. The method of claim 8, wherein the dispositioning step includes reviewing the first address information and the second address information associated with the communication in a batch process before sending the transaction to a fulfillment entity.

11. A system, comprising:

a communications center structured to obtain at least one of the first address information and the second address information during a communication over the network wherein the first address information is obtained during the communication in recorded voice format and the second address information is obtained as a transcription of voice content of the communication;

a conversion apparatus comprising a processor and a memory structured to convert at least one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information; and

a comparison apparatus structured to quantify a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information, wherein the quantifying by the comparison apparatus includes establishing a first threshold and at least a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information.

12. The system of claim 11, wherein the conversion apparatus includes a speech recognition program.

13. The system of claim 11, further comprising a server structured to store the converted at least one of the first address information and the second address information as a record wherein the server is further operable to store at least one of the first address information and the second address information using an indexing mechanism.

14. The system of claim 11, wherein the transcription of voice content of the communication is created by a participant in the communication during the communication and wherein the participant enters the transcription into a computer.

15. A non-transitory computer readable medium including instructions, which when executed perform steps comprising:

obtaining at least one of the first address information and the second address information wherein the first address information is obtained during the communication in recorded voice format and the second address information is obtained as a transcription of voice content of the communication;

converting by a processor at least one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information; and

quantifying a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information, wherein the quantifying includes establishing a first threshold and at least a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information.

16. The non-transitory computer readable medium of claim 15, wherein the conversion of the at least one of the first address information and the second address information is conducted using instructions embodied as a speech recognition program.

17. The non-transitory computer readable medium of claim 15, comprising performing a field-by-field comparison of the converted at least one of the first address information and the second address information to the other of the first address information and the second address information.

18. The non-transitory computer readable medium of claim 15, wherein the transcription of voice content of the communication is created by a participant in the communication during the communication and wherein the participant enters the transcription into a computer.

19. The non-transitory computer readable medium of claim 17, wherein the field-by-field comparison and quantifying steps are performed in real time relative to acquisition of the first address information and the second address information.

20. The non-transitory computer readable medium of claim 15, wherein the method steps further comprise dispositioning a transaction according to the difference.