Accessing anchors in voice site content

• US 8,819,012 B2
• Filed: 08/30/2011
• Issued: 08/26/2014
• Est. Priority Date: 08/30/2011
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Rajput, Nitendra, Shrivastava, Kundan
• Primary Examiner(s): Arjomandi, Noosha
• Application Number:
  US13/220,967
• Publication Number:
  US 20130054609A1
• Time in Patent Office: 1,092 Days
• Field of Search: 707/736, 707/770, 707/999.104, 707/999.2
• US Class Current: 707/736
• CPC Class Codes: G06F 16/683 using metadata automatically derived from the content
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A method, an apparatus and an article of manufacture for accessing a specific location in voice site audio content. The method includes indexing, in a voice site index, a specific location in the voice site that contains the audio content, mapping the audio content with information regarding the location and adding the mapped content to the index of the voice site, using the index to determine content and location of an input query in the voice site, automatically marking the specific location in the voice site that contains the determined content and location of the input query, and automatically transferring to the marked location in the voice site.

Claims

1. A method for accessing a specific location in voice site audio content, wherein the method comprises:

indexing, in a voice site index, the specific location in the voice site that contains the audio content;

mapping the audio content with a landing information item, wherein the landing information item comprises one or more fields describing the specific location of a respective file of the audio content in the voice site;

adding the mapped content to the index of the voice site;

using the index to determine content and location of an input query in the voice site;

automatically marking the specific location in the voice site that contains the determined content and location of the input query, wherein said marking comprises (i) matching at least one portion of audio content from the input query to at least one file of audio content in the index, (ii) mapping the at least one portion of audio content from the input query to the landing information item in the index that corresponds to the at least one file of audio content in the index matching the at least one portion of audio content from the input query, wherein the landing information item describes the specific location in the voice site of the at least one file of audio content in the index matching the at least one portion of audio content from the input query, and (iii) marking at least one query keyword in a file of audio content in the voice site in response to at least one keyword derived via a search result selected by a user; and

automatically transferring to the marked location in the voice site based on one or more items of landing information associated with the marked location in the voice site;

wherein at least one of the steps is carried out by a computer device.

2. The method of claim 1, further comprising dynamically playing audio from the marked location in the voice site.

3. The method of claim 1, wherein the input query is generated from a query-search interface.

4. The method of claim 1, wherein automatically transferring to the marked location in the voice site comprises automatically transferring a telephone call to the marked location in the voice site.

5. The method of claim 1, wherein automatically marking the specific location in the voice site that contains the determined content and location of the input query comprises appending a signature music before the specific location in the voice site.

6. The method of claim 1, wherein automatically marking the specific location in the voice site that contains the determined content and location of the input query comprises appending a signature music after the specific location in the voice site.

7. The method of claim 1, wherein automatically marking the specific location in the voice site that contains the determined content and location of the input query comprises increasing energy in audio at the specific location of the voice site.

8. The method of claim 1, further comprising:

providing a system, wherein the system comprises at least one distinct software module, each distinct software module being embodied on a tangible computer-readable recordable storage medium, and wherein the at least one distinct software module comprises a landing information module, an indexing module, a content marker module, a mapping module and a transfer module executing on a hardware processor.

9. An article of manufacture comprising a non-transitory computer readable storage device having computer readable instructions tangibly embodied thereon which, when implemented, cause a computer to carry out a plurality of method steps comprising:

indexing, in a voice site index, the specific location in the voice site that contains the audio content;

mapping the audio content with a landing information item, wherein the landing information item comprises one or more fields describing the specific location of a respective file of the audio content in the voice site;

adding the mapped content to the index of the voice site;

using the index to determine content and location of an input query in the voice site;

automatically marking the specific location in the voice site that contains the determined content and location of the input query, wherein said marking comprises (i) matching at least one portion of audio content from the input query to at least one file of audio content in the index, (ii) mapping the at least one portion of audio content from the input query to the landing information item in the index that corresponds to the at least one file of audio content in the index matching the at least one portion of audio content from the input query, wherein the landing information item describes the specific location in the voice site of the at least one file of audio content in the index matching the at least one portion of audio content from the input query, and (iii) marking at least one query keyword in a file of audio content in the voice site in response to at least one keyword derived via a search result selected by a user; and

automatically transferring to the marked location in the voice site based on one or more items of landing information associated with the marked location in the voice site.

10. The article of manufacture of claim 9, wherein the computer readable instructions which, when implemented, further cause a computer to carry out a method step comprising:

dynamically playing audio from the marked location in the voice site.

11. The article of manufacture of claim 9, wherein automatically marking the specific location in the voice site that contains the determined content and location of the input query comprises one of appending a signature music before the specific location in the voice site and appending a signature music after the specific location in the voice site.

12. The article of manufacture of claim 9, wherein automatically marking the specific location in the voice site that contains the determined content and location of the input query comprises increasing energy in audio at the specific location of the voice site.

13. A system for accessing a specific location in voice site audio content, comprising:

at least one distinct software module, each distinct software module being embodied on a tangible computer-readable medium;

a memory; and

at least one processor coupled to the memory and operative for;

indexing, in a voice site index, the specific location in the voice site that contains the audio content;

mapping the audio content with a landing information item, wherein the landing information item comprises one or more fields describing the specific location of a respective file of the audio content in the voice site;

adding the mapped content to the index of the voice site;

using the index to determine content and location of an input query in the voice site;

automatically marking the specific location in the voice site that contains the determined content and location of the input query, wherein said marking comprises (i) matching at least one portion of audio content from the input query to at least one file of audio content in the index, (ii) mapping the at least one portion of audio content from the input query to the landing information item in the index that corresponds to the at least one file of audio content in the index matching the at least one portion of audio content from the input query, wherein the landing information item describes the specific location in the voice site of the at least one file of audio content in the index matching the at least one portion of audio content from the input query, and (iii) marking at least one query keyword in a file of audio content in the voice site in response to at least one keyword derived via a search result selected by a user; and

automatically transferring to the marked location in the voice site based on one or more items of landing information associated with the marked location in the voice site.

14. The system of claim 13, wherein the at least one processor coupled to the memory is further operative for:

dynamically playing audio from the marked location in the voice site.

15. The system of claim 13, wherein the at least one processor coupled to the memory operative for automatically marking the specific location in the voice site that contains the determined content and location of the input query is further operative for one of appending a signature music before the specific location in the voice site and appending a signature music after the specific location in the voice site.

16. The system of claim 13, wherein the at least one processor coupled to the memory operative for automatically marking the specific location in the voice site that contains the determined content and location of the input query is further operative for increasing energy in audio at the specific location of the voice site.