Providing services based upon identification of decision makers and owners associated with communication services

• US 8,825,031 B2
• Filed: 11/28/2012
• Issued: 09/02/2014
• Est. Priority Date: 10/16/2008
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Aaron, Jeffrey, Streijl, Robert C.
• Primary Examiner(s): TRAN, CONGVAN
• Application Number:
  US13/687,154
• Publication Number:
  US 20130090109A1
• Time in Patent Office: 643 Days
• Field of Search: 455/185.1, 455418-420, 455/514, 706/47
• US Class Current: 455/418
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04W 8/183 Processing at user equipment or user record carrier

Abstract

Devices, methods and computer-readable media for providing services based upon identification of decision makers and owners associated with communication services. Data for providing communication services based upon identification of decision makers associated with communication services is stored, wherein the data including a user profile and default template identifying a default decision maker for a service. Policy rules and the stored data are analyzed. A new decision maker for a particular service is identified based upon the analysis of the policy rules and the stored data. The communication services are provided to the identified new decision maker.

Claims

1. A device comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

identifying a new decision maker for a service based on;

an analysis of policy rules;

an analysis a user profile; and

an identification of a default decision maker for the service;

providing the service to the identified new decision maker; and

determining an order of ownership model for the service selected from a group comprising a single owner, multiple owners with order of priority possibly including veto power for at least some issues, and multiple owners that agree at least on some specified issues.

2. The device of claim 1, wherein:

the decision maker and the order of ownership are reconfigurable.

3. The device of claim 1, the operations further comprising:

identifying the new decision maker for the service based on applying the policy rules to user profiles, templates, service provider parameter information, and user history.

4. The device of claim 1, the operation further comprising:

identifying the new decision maker when at least one of;

a dispute arises;

an exception arises;

an error arises;

a decision by a service owner is required, or

defaults are unsatisfactory.

5. The device of claim 1, wherein:

the policy rules are applied to data obtained by monitoring at least one of;

who is logging in to a website the most;

who pays a bill;

who calls for assistance;

or

who most often interacts with a service provider.

6. The device of claim 1, further comprising:

publishing the identified new decision maker for the service.

7. The device of claim 1, further comprising:

providing the identified new decision maker in a listing on a password-protected customer accessible web page.

8. The device of claim 1, wherein:

authority of a decision maker is delegated according to a predetermined condition.

9. A computer-readable storage medium that is not a propagating signal per se, the computer-readable storage medium comprising executable instructions that when executed by a processor cause the processor to effectuate operation comprising:

identifying a new decision maker for a service based on;

an analysis of policy rules;

an analysis a user profile; and

an identification of a default decision maker for the service;

providing the service to the identified new decision maker; and

determining an order of ownership model for the service selected from a group comprising a single owner, multiple owners with order of priority possibly including veto power for at least some issues, and multiple owners that agree at least on some specified issues.

10. The computer-readable storage medium of claim 9, wherein:

the decision maker and the order of ownership are reconfigurable.

11. The computer-readable storage medium of claim 9, the operations further comprising:

identifying the new decision maker for the service based on applying the policy rules to user profiles, templates, service provider parameter information, and user history.

12. The computer-readable storage medium of claim 9, the operation further comprising:

identifying the new decision maker when at least one of;

a dispute arises;

an exception arises;

an error arises;

a decision by a service owner is required, or

defaults are unsatisfactory.

13. The computer-readable storage medium of claim 9, wherein:

the policy rules are applied to data obtained by monitoring at least one of;

who is logging in to a website the most;

who pays a bill;

who calls for assistance;

or

who most often interacts with a service provider.

14. The computer-readable storage medium of claim 9, further comprising:

publishing the identified new decision maker for the service.

15. The computer-readable storage medium of claim 9, further comprising:

providing the identified new decision maker in a listing on a password-protected customer accessible web page.

16. The computer-readable storage medium of claim 9, wherein:

authority of a decision maker is delegated according to a predetermined condition.

17. A method comprising:

identifying, by a processor, a new decision maker for a service based on;

an analysis of policy rules;

an analysis a user profile; and

an identification of a default decision maker for the service;

providing, by the processor, the service to the identified new decision maker; and

determining, by the processor, an order of ownership model for the service selected from a group comprising a single owner, multiple owners with order of priority possibly including veto power for at least some issues, and multiple owners that agree at least on some specified issues.

18. The method of claim 17, the operations further comprising:

identifying the new decision maker when at least one of;

a dispute arises;

an exception arises;

an error arises;

a decision by a service owner is required, or

defaults are unsatisfactory.

19. The method of claim 17, wherein:

the policy rules are applied to data obtained by monitoring at least one of;

who is logging in to a website the most;

who pays a bill;

who calls for assistance;

or

who most often interacts with a service provider.

20. The method of claim 17, wherein:

authority of a decision maker is delegated according to a predetermined condition.