Method and system for personalized venue marketing
First Claim
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1. A method for personalized venue marketing, the method comprising:
- downloading a mobile application to a mobile phone of an end-user;
collecting by the downloaded mobile application personally identifiable information on the end-user and constructing by the downloaded mobile application an identifying device address for the mobile phone;
sending by the downloaded mobile application the personally identifiable information and the identifying device address to a server, the server configured to utilize the personally identifiable information to locate a customer relations management entry for the end-user and the server configured to associate the identifying device address of the mobile phone with the end-user based on the customer relations management entry for the end-user;
receiving a wireless communications protocol request from the mobile phone at a wireless sensor within a venue, the wireless communications protocol request comprising the identifying device address for the mobile phone; and
triggering a message comprising the identifying device address from the wireless sensor to the server, which triggers a plurality of marketing activities to transmit to the end-user;
wherein the server receives a MAC address, a service set identifier (SSID), and an IP address;
wherein the server adds the MAC address to the mobile phone record, listens for Wi-Fi registrations, pushes a Wi-Fi registration, returns Wi-Fi login marketing from a patron server, and translates the Wi-Fi registration into a Push message.
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Abstract
A method and system for personalized venue marketing is disclosed herein. In one embodiment, an application that is resident on a mobile communication device of a patron sends personally identifiable information and the identifying device address to a server when the patron enters a venue. The server associates the identifying device address of the mobile device with the patron in a customer relations management (CRM) database for the venue. The identifying device address allows for tracking of the patron by WiFi sensors positioned throughout the venue.
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Citations
10 Claims
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1. A method for personalized venue marketing, the method comprising:
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downloading a mobile application to a mobile phone of an end-user; collecting by the downloaded mobile application personally identifiable information on the end-user and constructing by the downloaded mobile application an identifying device address for the mobile phone; sending by the downloaded mobile application the personally identifiable information and the identifying device address to a server, the server configured to utilize the personally identifiable information to locate a customer relations management entry for the end-user and the server configured to associate the identifying device address of the mobile phone with the end-user based on the customer relations management entry for the end-user; receiving a wireless communications protocol request from the mobile phone at a wireless sensor within a venue, the wireless communications protocol request comprising the identifying device address for the mobile phone; and triggering a message comprising the identifying device address from the wireless sensor to the server, which triggers a plurality of marketing activities to transmit to the end-user; wherein the server receives a MAC address, a service set identifier (SSID), and an IP address; wherein the server adds the MAC address to the mobile phone record, listens for Wi-Fi registrations, pushes a Wi-Fi registration, returns Wi-Fi login marketing from a patron server, and translates the Wi-Fi registration into a Push message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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Specification