Systems and methods for providing intelligent automated support capable of self rejuvenation with respect to storage systems
First Claim
1. A method for providing intelligent automated support for storage system self rejuvenation, the method comprising:
- controlling transmission of support messages from a storage system with a management system operable to provide automated back-end support with respect to the storage system;
storing data of the support messages transmitted by the storage system in a distributed file system of the management system;
analyzing at least a portion of the data of the support messages stored by the distributed file system to determine a rejuvenating action to be taken with respect to one or more components of the storage system; and
transmitting a support message from the management system to a node of the storage system, the support message from the management system including information for automated initiation of the rejuvenating action by the storage system.
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Accused Products
Abstract
Systems and methods which provide an intelligent automated support (IASUP) architecture in which logic is implemented to control support messaging in an automatic, timely, and meaningful fashion to imbibe intelligent automated support functionality are disclosed. Embodiments of an IASUP architecture implement bidirectional communication links between storage systems and IASUP back-end systems providing data collection. The bidirectional communication links supported by IASUP architectures of embodiments facilitate automated storage system rejuvenation functionality whereby an IASUP back-end system provides processing and analysis with respect to storage system data to initiate manipulation or control of one or more components of a storage system.
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Citations
27 Claims
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1. A method for providing intelligent automated support for storage system self rejuvenation, the method comprising:
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controlling transmission of support messages from a storage system with a management system operable to provide automated back-end support with respect to the storage system; storing data of the support messages transmitted by the storage system in a distributed file system of the management system; analyzing at least a portion of the data of the support messages stored by the distributed file system to determine a rejuvenating action to be taken with respect to one or more components of the storage system; and transmitting a support message from the management system to a node of the storage system, the support message from the management system including information for automated initiation of the rejuvenating action by the storage system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A management system comprising:
a distributed file system and a processor coupled to a memory and configured to execute programmed instructions stored in the memory to perform steps comprising; controlling transmission of support messages from a storage system; storing data of the support messages transmitted by the storage system in the distributed file system; analyzing at least a portion of the data of the support messages stored by the distributed file system to determine a rejuvenating action to be taken with respect to one or more components of the storage system; and transmitting a support message to a node of the storage system, the support message transmitted to the node including information for automated initiation of the rejuvenating action by the storage system. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A non-transitory computer readable medium having stored thereon instructions for providing intelligent automated support for storage system self rejuvenation comprising machine executable code which when executed by a processor, causes the processor to perform steps comprising:
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controlling transmission of support messages from a storage system; storing data of the support messages transmitted by the storage system in a distributed file system; analyzing at least a portion of the data of the support messages stored by the distributed file system to determine a rejuvenating action to be taken with respect to one or more components of the storage system; and transmitting a support message to a node of the storage system, the support message transmitted to the node including information for automated initiation of the rejuvenating action by the storage system. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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Specification