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Computer based guest monitoring and identification system and method

  • US 8,830,030 B2
  • Filed: 12/31/2007
  • Issued: 09/09/2014
  • Est. Priority Date: 05/16/2007
  • Status: Active Grant
First Claim
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1. A computer based guest monitoring and identification system at a restaurant comprising:

  • an identification device adapted to be carried by a guest with programmed predetermined data identifying the guest, wherein the identification device being responsive to an activating signal to generate and transmit the programmed predetermined data identifying the guest;

    at least two activating transmitters for transmitting the activating signal in a predetermined pattern over at least two different designated areas to be traversed by the guest having the identification device, wherein the at least two different designated areas comprise two different entrances to the restaurant, wherein the two activating transmitters allow detection of the guest as the guest approaches the restaurant;

    at least two receivers for receiving from the identification device the programmed predetermined data identifying the guest, wherein the at least two receivers are associated with the at least two activating transmitters that correspond to the at least two different designated areas;

    a first database including a first portion of data pertaining to all guests present at the restaurant;

    a second database including a second portion of data pertaining to all guests present at the restaurant, the second database being separate from the first database;

    a processor configured to;

    receive from one of the at least two receivers the programmed predetermined data identifying the guest that corresponds to one of the two different designated areas;

    look up the programmed predetermined data identifying the guest in the first database;

    in the event that the programmed predetermined data identifying the guest is not found in the first database;

    look up the programmed predetermined data identifying the guest in the second database;

    in the event that the programmed predetermined data identifying the guest is not found in the first database or the second database;

    output a message advising service staff, wherein the message comprises a message to provide an appropriate identification device to the guest with required programmed predetermined data identifying the guest;

    in the event that the programmed predetermined data identifying the guest is found in the first database or the second database;

    retrieving a name and a service profile of the guest by determining the name and service profile corresponding to the programmed predetermined data identifying the guest;

    determine whether the guest has an existing reservation for the current shift;

    in the event the guest has an existing reservation for the current shift, denote on the existing reservation that the guest has arrived;

    provide a location where the guest is expected arrive, the name and the service profile of the guest to be displayed, wherein the location where the guest is expected to arrive corresponds to one of the two different designated areas that the programmed predetermined data identifying the guest corresponds to; and

    a service staff display operatively connected to the processor, that enables displaying to service staff the message, the name and the service profile of the guest, and a location where the guest is expected to arrive enabling the service staff to knowledgeably and properly greet the guest.

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