×

System and method for providing customer support on a user interface

  • US 8,830,291 B2
  • Filed: 04/08/2011
  • Issued: 09/09/2014
  • Est. Priority Date: 04/09/2010
  • Status: Active Grant
First Claim
Patent Images

1. A computer implemented method for providing customer support comprising:

  • receiving, by a touchpoint device, identification information from a user of the touchpoint device;

    receiving, by a server, the identification information;

    providing an electronic document to the user;

    receiving, by the server, information inputted by the user into the electronic document;

    after receiving the information inputted by the user into the electronic document,receiving, by the server, an input from the user requesting a session with a representative;

    selecting, by the server, a representative based at least in part on the electronic document;

    providing the information inputted by the user into the electronic document to the representative; and

    establishing a connection between the representative and the touchpoint device.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×