Service interfacing for telephony

• US 8,831,199 B2
• Filed: 11/24/2010
• Issued: 09/09/2014
• Est. Priority Date: 11/07/2005
• Status: Active Grant

• Current Assignee: ACK Ventures Holdings LLC
• Original Assignee: ACK Ventures Holdings LLC
• Inventors: Kargman, Harry B., Strickon, Joshua A.
• Primary Examiner(s): Anwah, Olisa
• Application Number:
  US12/953,596
• Publication Number:
  US 20110064208A1
• Time in Patent Office: 1,385 Days
• Field of Search: 704/270, 704/270.1, 379/142.01, 379/142.04, 379/142.06, 379/142.05, 379/207.11, 379/67.1, 379/88.11, 379/88.13, 379/88.19, 379/88.2, 379/88.22, 379/88.23
• US Class Current: 379/207.11
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 2207/20 hybrid systems
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

During a telephone call between a telephone user and an interactive response system, the user is enabled to use only his voice and key presses on a numeric keypad of his telephone to interactively specify information that can be used to control delivery of content to a visual display of, or a storage medium accessible by, a target telephone which may be a land-line phone, a mobile phone, or some other device acting as a telecommunications device. The target telephone has a visual display or a memory to display or store the delivered content, which may include ringtones, text messages, games, wallpapers, ring-back tones, video clips, web pages, applications, or links to information. The user is enabled to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet. On behalf of the user, a separate interaction is conducted with the server through the Internet based on the representative interaction. Information is received that can be used to identify the user and the target device. Based on the received information, user authentication information is transmitted to the user, the authentication information is received from the user, and the user is allowed to access a service.

Claims

1. A method of providing services to a mobile device of a user via an interactive response system, the method comprising:

receiving a telephone call from a user'"'"'s mobile device with an interactive response system configured to interpret voice and tone selections from the mobile device, the interactive response system receiving during the phone call information that can be used to identify the user;

enabling the user to conduct, with the interactive response system, during the phone call, a commercial transaction with a remotely located server accessible over a high bandwidth link located between the interactive response system and the remotely located server, the remotely located server transmitting, during the phone call, based on the received information, user authentication information to the user at the mobile device over a channel other than a voice channel of the telephone call and receiving an indication from the user of the user'"'"'s receipt of the authentication information during the telephone call,

wherein the user is allowed to access a service offered by the remotely located server through the interactive response system based on the receiving of the indication.

2. The method of claim 1 wherein the indication is the remotely located server receiving the user authentication information back from the mobile device and further comprising:

verifying the received user authentication information.

3. The method of claim 1 in which the user authentication information is transmitted to the user over a message system that transmits electronic messages to and from the mobile device.

4. The method of claim 1 in which the user authentication information is transmitted to the user over Short Message Service.

5. The method of claim 1 in which the user authentication information is transmitted to the user over email.

6. The method of claim 1 in which the user authentication information is encrypted.

7. The method of claim 1 also including generating the user authentication information.

8. A method of providing services to a mobile device of a user via an interactive response system, the method comprising:

communicating over a high bandwidth link located between a server and an interactive response system configured to interpret voice and tone selections from the mobile device, the interactive response system receiving a telephone call from the mobile device and receiving during the telephone call information that can be used to identify the user of the mobile device;

communicating over a separate communication link from the server to the mobile device;

transmitting, based on the received information, user authentication information to the user at the mobile device over the second communication link during the telephone call,

receiving, from the user, an indication of the user'"'"'s receipt of the user authentication information during the telephone call, and

allowing the user to access a service offered by the server through the interactive response system based on the receiving of the indication.

9. The method of claim 8 also including verifying the received user authentication information.

10. The method of claim 8 in which the user authentication information is transmitted to the user over a channel other than the telephone call.

11. The method of claim 8 in which the user authentication information is transmitted to the user over a message system that transmits electronic messages to and from the mobile device.

12. The method of claim 8 in which the user authentication information is transmitted to the user over Short Message Service.

13. The method of claim 8 in which the user authentication information is transmitted to the user over email.

14. The method of claim 8 also including generating the user authentication information.

15. The method of claim 8 wherein the user authentication information is encrypted.

16. An apparatus for providing services to a mobile device of a user via an interactive response system, the apparatus comprising:

an interface to a high bandwidth link located between a server and an interactive response system configured to interpret voice and tone selections from the mobile device, the interactive response system receiving a telephone call from the mobile device and receiving during the telephone call information that can be used to identify the user of the mobile device;

an interface to a separate communication link to the mobile device; and

the server, the server configured to;

transmit, based on the received information, user authentication information to the user at the mobile device over the second communication link during the telephone call,

receive from the user an indication of the receipt of the user authentication information during the telephone call, and

allow the user to access a service offered by the server through the interactive response system based on the receiving of the indication.

17. The apparatus of claim 16 in which the server is configured to transmit the user authentication information over a message system that transmits electronic messages to and from the mobile device.

18. The apparatus of claim 16 in which the server is configured to transmit the user authentication information to the user over Short Message Service.

19. The apparatus of claim 16 in which the server is configured to transmit the user authentication information to the user over email.

20. The apparatus of claim 16 wherein the user authentication information is encrypted.