Dynamic text communication administration

• US 8,831,571 B2
• Filed: 09/28/2010
• Issued: 09/09/2014
• Est. Priority Date: 09/28/2010
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Riffe, Scott
• Primary Examiner(s): HTUN, SAN A
• Application Number:
  US12/891,876
• Publication Number:
  US 20120077526A1
• Time in Patent Office: 1,442 Days
• Field of Search: 4554121-4144, 455418-4221, 455/432.2, 455/466, 455/550.1, 455/553.1, 455/556.1, 455/556.2, 455/557, 455560-5621, 455/459, 370/310.2, 370/328, 370/338, 370/312, 370/349, 370351-356, 370465-467, 370471-476, 370/496, 370/522, 709201-203, 3334121-4144, 333418-4221, 333/432.2, 333/466, 333/550.1, 333/553.1, 333/556.1, 333/556.2, 333/557, 333560-5621
• US Class Current: 455/412.1
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring

Abstract

A system for administering text communications may be configured to determine if an incoming communication that includes text meets any of various criteria and respond based on that determination. A reply may include information based on the criteria or information related to how other messages with the same or similar criteria have historically been handled by a user. Reply communications may be in a different form than that of the incoming communication. Other actions may be taken in addition or instead of replying, including setting calendar reminders or tasks, and sending delegate notifications. Data used for determinations may be collected over time or gathered from external systems.

Claims

1. A method comprising:

receiving an electronic communication comprising a user-composed body comprising text at a messaging server, wherein the electronic communication is in a first form;

detecting a keyword in the user-composed body of the electronic communication;

determining, based on the keyword, that a reply electronic communication is to be automatically generated;

determining a subset of received electronic communications in the first form that each comprise a user-composed body comprising the keyword;

determining an average response time for the subset of received electronic communications;

determining that the average response time meets a threshold;

responsive to determining that the average response time meets the threshold, generating the reply electronic communication comprising the average response time; and

transmitting the reply electronic communication in the first form.

2. The method of claim 1, further comprising determining that the electronic communication has an associated priority.

3. The method of claim 1, wherein determining the average response time comprises determining the average response time over a predetermined time period.

4. The method of claim 1, wherein a body of the reply electronic communication further comprises the keyword.

5. The method of claim 1, further comprising setting a calendar reminder responsive to detecting the keyword.

6. The method of claim 1, further comprising determining that a sender of the electronic communication is one of a predetermined at least one sender.

7. The method of claim 1, further comprising:

further responsive to determining that the average response time meets the threshold, determining a second form for the reply electronic communication that is different from the first form; and

transmitting the reply electronic communication to a recipient of the reply electronic communication in the second form.

8. The method of claim 7, further comprising:

determining that a criteria is met based on a characteristic of the electronic communication; and

selecting the second form based on the second criteria.

9. A system comprising:

a memory comprising instructions;

a processor, wherein the processor, when executing the instructions, performs operations comprising;

receiving, via a transceiver, an electronic communication comprising a user-composed body comprising text in a first form;

detecting, by the processor, a keyword in the user-composed body of the electronic communication;

determining, by the processor based on the keyword, that a reply electronic communication is to be automatically generated;

determining, by the processor, a subset of received electronic communications in the first form that each comprise a user-composed body comprising the keyword;

determining, by the processor, an average response time for the subset of received electronic communications;

determining, by the processor, that a criteria is met based on the data the average response time meets a threshold;

responsive to determining that the average response time meets the threshold, generating, by the processor, the reply electronic communication comprising the average response time; and

transmitting, via the transceiver, the reply electronic communication in the first form.

10. The system of claim 9, wherein the operation of determining the average response time comprises determining the average response time over a predetermined time period.

11. The system of claim 9, wherein the operations further comprise transmitting, via the transceiver, the electronic communication to a recipient of the electronic communication in a second form that is different from the first form.

12. The system of claim 9, wherein a body of the reply electronic communication further comprises the keyword.

13. The system of claim 9, wherein the reply electronic communication further comprises a name of a sender of the electronic communication.

14. The system of claim 9, wherein the operations further comprise transmitting, via the transceiver, a notification to a delegate responsive to detecting the keyword.

15. The system of claim 9, wherein the operations further comprise setting, by the processor, a calendar reminder responsive to detecting the keyword.

16. The system of claim 15, wherein the operations further comprise transmitting, via the transceiver, the calendar reminder to a recipient of the reply electronic communication after an amount of time equal to the average response time has passed following receipt of the electronic communication.

17. A computer-readable storage medium that is not a transient signal, the computer-readable medium comprising computer-executable instructions, which when executed by a processor, cause the processor to perform operations comprising:

receiving an electronic communication comprising a user-composed body comprising text, wherein the electronic communication is in a first form;

detecting a keyword in the user-composed body of the electronic communication;

determining, based on the keyword, that a reply electronic communication is to be automatically generated;

determining a subset of received electronic communications in the first form that comprise a user-composed body comprising the keyword;

determining an average response time for the subset of received electronic communications;

determining that the average response time meets a threshold;

responsive to determining that the average response time meets the threshold, generating the reply electronic communication comprising the average response time; and

transmitting the reply electronic communication in the first form.

18. The computer-readable storage medium of claim 17, wherein the operations further comprise transmitting the electronic communication to a recipient of the electronic communication in a second form that is different from the first form.

19. The computer-readable storage medium of claim 17, wherein a body of the reply electronic communication further comprises the keyword.

20. The computer-readable storage medium of claim 17, wherein the operations further comprise setting a calendar reminder responsive to detecting the keyword.