Systems and methods for managing distributed sales, service and repair operations

• US 8,832,424 B1
• Filed: 03/25/2014
• Issued: 09/09/2014
• Est. Priority Date: 03/25/2014
• Status: Active Grant

• Current Assignee: David Milman
• Original Assignee: David Milman
• Inventors: Milman, David
• Primary Examiner(s): Stoynov, Stefan
• Application Number:
  US14/225,398
• Time in Patent Office: 168 Days
• Field of Search: 713/2, 709/220, 714/23, 717/168, 717/174
• US Class Current: 713/2
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Claims

1. A computer implement method to reboot a client device in a normal operating mode when the client device is currently operating in a safe operating mode and to reboot the client device to a safe operating mode when the client device is currently operating in a normal operating mode, the method comprising:

receiving, at a processor, client device operating mode data, wherein the client device operating mode data is indicative of a current operating mode of the client device;

determining, using a processor, whether the client device is currently operating in a safe operating mode or a normal operating mode based on the client device operating mode data;

generating, using a processor, a mode icon on a display device, wherein the mode icon indicates whether the client device is determined to be currently operating in safe operating mode or normal operating mode;

activating, using a user interface device, the mode icon, wherein activating the mode icon causes the client device to reboot to safe mode when the client device is determined to be currently operating in normal operating mode and wherein activating the mode icon causes the client device to reboot to normal operating mode when the client device is determined to be currently operating in safe operating mode.

2. The method of claim 1, wherein the mode icon is displayed on a display device of the client device.

3. The method of claim 2, wherein the user interface device is connected to a computing device that is remote from the client device.

4. The method of claim 1, wherein the mode icon is displayed on a display device of a computing device located remote from the client device.

5. The method of claim 1, wherein the client device operating data is based on a boot.ini file stored on a memory of the client device.

6. The method of claim 1, wherein the mode icon includes alphabetical text indicating whether the client device is currently operating in a safe operating mode or a normal operating mode.

7. A computer system to reboot a client device in a normal operating mode when the client device is currently operating in a safe operating mode and to reboot a client device in a safe operating mode when the client device is currently operating in a normal operating mode, the computer system comprising:

a client device operating mode determination module, stored on a memory, that, when executed by a processor, causes the processor to determine, based on client device operating mode data, whether the client computer is currently operating in a safe operating mode or a normal operating mode;

a client device mode icon module, stored on a memory, that, when executed by a processor, causes the processor to generate, based on the operating mode data, an operating mode icon on a display device, wherein the mode icon indicates whether the client device is determined to be currently operating in safe operating mode or normal operating mode;

a client device mode icon activation module, stored on a memory, that, when executed by a processor, causes the processor to receive user interface data, wherein the user interface data is indicative of a user selecting the operating mode icon; and

a mode reboot module, stored in a memory, that, when executed by a processor, causes the processor to, in response to receiving the user interface data, reboot the client device to the safe operating mode when the client device is determined to currently be operating in the normal operating mode or causes the processor to reboot the client device to the normal operating mode when the client device is determined to currently be operating in the safe operating mode.

8. The computer system of claim 7, wherein the mode icon is displayed on a first display device of the client device and a second display device of a remote computer emulates the first mode icon display when a remote session is established.

9. The computer system of claim 8, wherein the processor activates the mode icon in response to a user selecting the mode icon via a user interface device.

10. The computer system of claim 7, wherein determining whether the client computer is currently in safe mode or normal mode is performed by a processor of the client device executing the operating mode determination module stored on a memory of the client device.

11. The computer system of claim 7, further comprising:

a mode display module, stored on a memory of the client device, that, when executed by a processor, causes the processor to display, alphabetical text proximate the mode icon indicative of whether the client device is currently operating in the safe operating mode or the normal operating mode.

12. The computer system of claim 11, wherein execution of the mode display module further causes the processor to display, on a display device of a remote computer system, an indication whether the client device is currently operating in the safe operating mode or the normal operating mode.

13. The computer system of claim 7, wherein the client device is communicatively coupled to a remote computer via a communication network that includes an internet segment.

14. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processor, cause the processor to reboot a client device to a normal operating mode from a safe operating mode and to reboot the client device to a safe operating mode from a normal operating mode, the non-transitory computer-readable medium comprising:

a client device operating mode determination module that, when executed by a processor, causes the processor to determine, based on client device operating mode data, whether the client computer is currently operating in a safe operating mode or a normal operating mode;

a client device mode icon module that, when executed by a processor, causes the processor to generate, based on the operating mode data, an operating mode icon on a display device, wherein the mode icon indicates whether the client device is determined to be currently operating in safe operating mode or normal operating mode;

a client device mode icon activation module that, when executed by a processor, causes the processor to receive user interface data, wherein the user interface data is indicative of a user selecting the operating mode icon; and

a mode reboot module that, when executed by a processor, causes the processor to, in response to receiving the user interface data, reboot the client device to the safe operating mode when the client device is determined to currently be operating in the normal operating mode or causes the processor to reboot the client device to the normal operating mode when the client device is determined to currently be operating in the safe operating mode.

15. The non-transitory computer-readable medium of claim 14, wherein the mode icon is displayed on a first display device of the client device and a second display device of a remote computer emulates the first mode icon display when a remote session is established.

16. The non-transitory computer-readable medium of claim 15, wherein the processor activates the mode icon in response to a user selecting the mode icon via a user interface device.

17. The non-transitory computer-readable medium of claim 14, wherein determining whether the client device is currently operating in the safe operation mode or the normal operating mode is performed by a processor of the client device executing the client device operating mode determination module.

18. The non-transitory computer-readable medium of claim 14, wherein further executing the client device mode icon module causes the processor to display, on a display device of the client device, alphabetical text indicative of whether the client device is currently operating in the safe operating mode or the normal operating mode.

19. The non-transitory computer-readable medium of claim 18, wherein further execution of the client device mode icon module further causes the processor to display, on a display device of a remote computer system, alphabetical text indicative of whether the client device is currently operating in the safe operating mode or the normal operating mode.

20. The non-transitory computer-readable medium of claim 14, wherein a communication network between the client device and a remote computer system includes an internet segment.