System and method for event driven browser launch

• US 8,832,717 B2
• Filed: 06/03/2013
• Issued: 09/09/2014
• Est. Priority Date: 03/09/2007
• Status: Active Grant

• Current Assignee: Sangoma US, Inc. (Sangoma Technologies Corporation)
• Original Assignee: Fonality Incorporated (Sangoma Technologies Corporation)
• Inventors: Lyman, Christopher M.
• Primary Examiner(s): Ho, Andy
• Application Number:
  US13/908,974
• Publication Number:
  US 20130268948A1
• Time in Patent Office: 463 Days
• US Class Current: 719/318
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject
• CPC Class Codes: H04M 7/0045 where the text-based messaging service is an instant messaging service

Abstract

Systems and methods for providing event driven browser launch are provided. In exemplary embodiments one or more communication data variables associated with a communication are received. Browser launch settings for an individual associated with the communication are reviewed to determine a time to launch a browser. The browser may then be launched at the predetermined time. In exemplary embodiments, the browser provides data retrieved from a URL associated with at least one of the communication data variables.

Claims

1. A method for event driven browser launch by a computing device that comprises a processor and a memory for storing executable instructions, the processor executing the instructions to perform the method, comprising:

receiving one or more communication data variables associated with a communication;

detecting the one or more communication data variables;

reviewing browser launch settings for an individual associated with the communication to determine a time to launch one or more browser windows; and

launching the one or more browser windows at the determined time, the one or more browser windows providing data retrieved from a URL associated with at least one of the one or more communication data variables.

2. The method of claim 1 wherein launching the one or more browser windows comprises automatically launching the one or more browser windows before initiating the communication.

3. The method of claim 1 wherein launching the one or more browser windows comprises automatically launching the one or more browser windows after the communication has been initiated.

4. The method of claim 1 wherein launching the one or more browser windows comprises automatically launching the one or more browser windows upon completion of the communication.

5. The method of claim 1 wherein launching the one or more browser windows comprises manually launching the one or more browser windows.

6. The method of claim 1 further comprising determining an individual to receive the communication and forwarding the communication to a client device of the individual.

7. The method of claim 1 further comprising determining the URL, whereby the URL comprises one or more embedded communication data variables.

8. The method of claim 1 wherein the URL is associated with a CRM system, a billing system, or a network data source.

9. The method of claim 1 wherein launching the one or more browser windows comprises displaying the retrieved data in at least one window of the one or more browser windows.

10. The method of claim 1 wherein launching the one or more browser windows comprises displaying at least one of the one or more communication data variables in at least one window of the one or more browser windows.

11. The method of claim 1 further comprising providing a policy which overrides one or more settings of the browser launch settings.

12. The method of claim 1 further comprising allowing modifications to utilize custom communication data variables.

13. The method of claim 1 wherein a browser window containing data regarding the communication is launched after completion of the communication.

14. The method of claim 13 wherein the browser window containing data regarding the communication may be reviewed and/or submitted to cause an action to occur regarding the communication.

15. The method of claim 14 wherein the action is a billing for the communication.

16. A system for providing event driven browser launch, comprising:

a data module that receives one or more communication data variables associated with a communication;

a database that stores browser launch settings for an individual, the browser launch settings indicating a time to launch one or more browser windows; and

a browser module, stored in a memory and running on a processor, that launches the one or more browser windows at the determined time, the one or more browser windows providing data retrieved from a URL associated with at least one of the one or more communication data variables.

17. The system of claim 16 wherein the data module comprises a communication data module that receives the one or more communication data variables from a communication server and further forwards the one or more communication data variables to a client device of the individual.

18. The system of claim 16 wherein the data module comprises a client data module that triggers a review of the browser launch settings.

19. The system of claim 16 further comprising an interface module that provides a settings interface, the settings interface allowing the individual to determine their browser launch settings.

20. A non-transitory machine readable storage medium having embodied thereon a program, the program providing instructions for a method for providing event driven browser launch, the method comprising:

receiving one or more communication data variables associated with a communication;

detecting the one or more communication data variables;

reviewing browser launch settings for an individual associated with the communication to determine a time to launch one or more browser windows; and

launching the one or more browser windows at the determined time, the one or more browser windows providing data retrieved from a URL associated with at least one of the one or more communication data variables.