Call control presence and recording

• US 8,837,697 B2
• Filed: 12/07/2006
• Issued: 09/16/2014
• Est. Priority Date: 09/29/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Calahan, Marc, Williams, Jamie Richard, Barnes, Robert John
• Primary Examiner(s): DEANE JR, WILLIAM J
• Application Number:
  US11/567,808
• Publication Number:
  US 20080080481A1
• Time in Patent Office: 2,840 Days
• Field of Search: 370/352, 379/221.08, 379/207.02, 379/201.01, 455/519, 455/518
• US Class Current: 379/201.01
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways

Abstract

Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.

Claims

1. A method for detecting presence in a communications system environment, comprising:

subscribing to receive an indication related to events associated with a communication system, the events being tagged by a recorder that is configured as a Session Initiation Protocol (SIP) endpoint using an SIP control protocol;

receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device and the notification being facilitated by an extraction of tagging data associated with presence data from a communication; and

receiving a request at a recorder controller, the request being to record at least a portion of the communication, and in response to receiving the request;

determining current recording resources at a plurality of recorders;

determining at least one recorder to record at least a portion of the communication based on the determined current resources;

sending a response from the recorder controller indicating the at least one recorder; and

invoking the recording at the determined at least one recorder, the recording beginning from a location specified in the response and including at least the tagging data to identify the at least a portion of the communication.

2. The method of claim 1, wherein subscribing to events associated with a communications system includes subscribing to events associated with a communications device.

3. The method of claim 1, further comprising extracting at least one of the following:

tagging data associated with the communication and presence data associated with the communication.

4. The method of claim 1, wherein the notification includes presence data associated with the first communication device.

5. The method of claim 1, wherein the notification includes presence data associated with the first communications device and the second communications device.

6. A non-transitory computer readable medium for detecting presence in a call control protocol environment containing instructions which, when executed in a computer cause the computer to perform the method contained in claim 1.

7. The computer readable medium of claim 6, containing instructions which, when executed in a computer cause the computer to perform the method contained in claim 2.

8. The computer readable medium of claim 6, containing instructions which, when executed in a computer cause the computer to perform the method contained in claim 3.

9. The computer readable medium of claim 6, containing instructions which, when executed in a computer cause the computer to perform the method contained in claim 4.

10. The computer readable medium of claim 6, containing instructions which, when executed in a computer cause the computer to perform the method contained in claim 5.

11. A system for detecting presence in a communications system environment, comprising:

a subscribing component configured to subscribe to receive an indication related to events associated with first a communication device;

a notification receiving component configured to receive a notification for an event, the event being associated with a communication between the first communications device and a second communications device and the notification being facilitated by an extraction of tagging data associated with presence data from a communication;

a request receiving component configured to receive a request at a recorder controller to record at least a portion of the communication;

a resources determining component configured to, in response to receiving a request to record, determine current recording resources at a plurality of recording components, determine at least one recording component to record at least a portion of the communication based on the determined recourses;

send a response from the recorder controller indicating the at least one recording component; and

invoke the recording at the determined at least one recording component; and

a recording component configured to be a Session Initiation Protocol (SIP) endpoint using an SIP control protocol, wherein in response to receiving a request to record at least a portion of the communication, the recording component records at least a portion of the communication and the tagging data beginning from a location specified in the response to identify the at least a portion of the communication in accordance with an SIP control protocol.

12. The system of claim 11, further comprising an extracting component configured to extract at least one of the following:

tagging data associated with the communication and presence data associated with the communication.

13. The system of claim 11, wherein the notification includes presence data associated with the first communication device.

14. The system of claim 11, wherein the notification includes presence data associated with the first communications device and the second communications device.