Methods and apparatus to monitor subscriber activity
First Claim
1. A method to identify subscriber activity, comprising:
- receiving a first set of service provider telephone number (TN) data associated with a service provider and a current time period;
receiving a second set of service provider TN data associated with a first prior time period;
receiving a first set of subscriber activity data associated with the current time period;
identifying a TN that is in the first set of subscriber activity data, is present in the first set of service provider TN data, is absent from the second set of service provider TN data, and is present within a threshold number of subscriber activity data sets associated with prior time periods; and
identifying the TN as a winback for the service provider when the TN is owned by the service provider at the current time period.
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Accused Products
Abstract
Methods and apparatus to respond to monitor subscriber activity are disclosed. An example method includes receiving a first set of client telephone number (TN) data associated with a client and a current time period, and receiving a second set of client TN data associated with a prior time period. The example method also includes receiving a first set of subscriber activity data associated with the current time period, identifying a TN that is in the first set of subscriber activity data and is absent from at least one of the first or second sets of client TN data, and identifying the TN with at least one of a new inroad for a competitor or a new inroad for the client based on at least one activity code from the first set of subscriber activity data.
83 Citations
22 Claims
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1. A method to identify subscriber activity, comprising:
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receiving a first set of service provider telephone number (TN) data associated with a service provider and a current time period; receiving a second set of service provider TN data associated with a first prior time period; receiving a first set of subscriber activity data associated with the current time period; identifying a TN that is in the first set of subscriber activity data, is present in the first set of service provider TN data, is absent from the second set of service provider TN data, and is present within a threshold number of subscriber activity data sets associated with prior time periods; and identifying the TN as a winback for the service provider when the TN is owned by the service provider at the current time period. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An apparatus to identify subscriber activity, comprising:
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a customer data retriever to retrieve service provider telephone number (TN) data, the service provider TN data comprising a current time period data set and prior time period data sets; a subscriber activity system interface to retrieve subscriber activity data associated with the current time period and prior time periods; and a process engine to; identify a TN that is present in the subscriber activity data associated with the current time period, present in the service provider TN data during the current time period, absent from the service provider TN data during a first one of the prior time periods, and present within a threshold number of subscriber activity data sets associated with prior time periods; and associate the TN with a winback status when the TN is owned by the service provider at the current time period. - View Dependent Claims (16, 17, 18, 19)
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20. A tangible machine readable storage device or storage disk comprising instructions that, when executed, cause the machine to at least:
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receive a first set of service provider telephone number (TN) data associated with a service provider and a current time period; receive a second set of service provider TN data associated with a first prior time period; receive a first set of subscriber activity data associated with the current time period; identify a TN that is in the first set of subscriber activity data, is present in the first set of service provider TN data, is absent from the second set of service provider TN data, and is present within a threshold number of subscriber activity data sets associated with prior time periods; and identify the TN as a winback for the service provider when the TN is owned by the service provider at the current time period. - View Dependent Claims (21, 22)
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Specification