Computer, internet and telecommunications based network

• US 8,838,074 B2
• Filed: 03/04/2013
• Issued: 09/16/2014
• Est. Priority Date: 03/03/1997
• Status: Expired due to Fees

• Current Assignee: Parus Holdings, Inc.
• Original Assignee: Parus Holdings, Inc.
• Inventors: Kurganov, Alex
• Primary Examiner(s): MEHRA, INDER P
• Application Number:
  US13/784,779
• Publication Number:
  US 20130179157A1
• Time in Patent Office: 561 Days
• Field of Search: 370/260, 370/352, 370/389, 379/220.01, 379/230, 709/203, 709/219, 709/220
• US Class Current: 455/412.1
• CPC Class Codes: G06F 16/20 of structured data, e.g. relational data
• CPC Class Codes: G06F 16/30 of unstructured textual data document management systems G06F16/93
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 21/00 Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility G10L19/00 takes precedence
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 61/4555 Directories for electronic mail or instant messaging
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/515 : Night service systems
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/0003 : Interconnection between telephone networks and data networks
• CPC Class Codes: H04M 7/0033 : Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/12 : for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements

Abstract

A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber'"'"'s configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

Claims

1. A method for managing user-related communications by a voice-enabled system driven by natural voice commands received from users, involving the user-related communications including at least a telephone call, a facsimile message, an e-mail message and a message containing data, the method comprising:

receiving respective user-related communications, via a network, relating to the users at one or more servers in a collection of servers, at least one of the user-related communications including a natural speech input from a respective user, the one or more servers configured to receive and transmit the respective user-related communications via at least one of a telephone connection and an internet connection in accordance with a plurality of network protocols;

providing access to data at a database, the database associated with the collection of servers, and the data associated with a respective user account, the respective user account resident at the database;

recognizing and interpreting the natural speech input at a speaker-independent speech recognition functionality resident at the one or more servers, by comparing the natural speech input to a plurality of stored commands to select a voice-enabled function from a plurality of voice-enabled functions, each of the plurality of stored commands being an alternative intuitive description of a voice-enabled function and executing the voice-enabled function selected for an operation relating to the data, the voice-enabled function based at least in part on the natural speech input and configured to generate and transmit at least one of a message and a notification relating to the operation over at least one of the telephone connection and the internet connection that is not the connection over which the respective user'"'"'s user-related communication is received; and

receiving a DTMF signal from one of electronic communication devices associated with the respective user and executing the voice-enabled function based at least in part on the DTMF signal.

2. The method of claim 1 wherein the natural speech input received is at least partially processed by a second speaker-independent speech recognition functionality at an electronic communication device associated with the respective user account.

3. The method of claim 1 wherein the collection of servers comprise at least a file server, a web server, a database server, and a voice server.

4. The method of claim 1 wherein the at least one of the message and the notification are transmitted to one or more electronic communication devices associated with the respective users.

5. The method of claim 1 wherein the plurality of network protocols support the transmission of at least one from the group of:

an e-mail, a voicemail, a telephone call, a conference call, a video, a text message, and a fax.

6. The method of claim 1 wherein the voice-enabled function selected manages at least one of a contact, a user profile, an e-mail, a voicemail, a video, a telephone call, a fax, and a text message.

7. The method of claim 1, further comprising providing audible prompts to a respective user to receive the DTMF signal from one of the electronic communication devices.

8. The method of claim 1 wherein the voice-enabled function uses the data to perform at least one of:

place a telephone call, send an e-mail, send a voicemail, send a fax, send a text message, initiate a conference call, and initiate a video conference.

9. A method for performing unified messaging operations relating to user-related communications based on natural speech input from different users, wherein the user-related communications include at least one from a group of a telephone call, a facsimile message, an e-mail message, and a message containing data, the method comprising:

receiving at least one of the user-related communications, via a network, at an electronic communication device, the electronic communication device associated with a user account and the electronic communication device configured to receive and transmit data via at least one of a plurality of network protocols;

receiving a natural speech input relating to the data at the electronic communication device via a first communication connection and transmitting the natural speech input to a speaker-independent speech recognition functionality resident at one or more servers in a collection of servers for executing at least one operation on the data, the at least one operation based at least in part on the natural speech input, wherein the natural speech input is compared to a plurality of stored commands to select a voice-enabled function from a plurality of voice-enabled functions, each of the plurality of stored commands being an alternative intuitive description of a voice-enabled function and wherein the voice-enabled function is selected to perform the at least one operation; and

transmitting DTMF signals via the network from the electronic communication device to the one or more servers in the collection of servers and receiving a result at the electronic communication device based on the execution of at least one operation based at least in part on the DTMF signals and receiving the result at the electronic communication device, via the network, based on the execution of the at least one operation wherein the result is received via at least a second communication connection distinct from the first communication connection.

10. The method of claim 9 further comprising recognizing and interpreting at least a portion of the natural speech input at a second speaker-independent speech recognition functionality resident at the electronic communication device and executing the at least one operation based at least in part on the portion of the natural speech input.

11. The method of claim 9, wherein the electronic communication device is selected from the group of:

a mobile phone, a personal computer, an e-mail box, a voice-mail service, a pager, or a fax machine.

12. The method of claim 9, further comprising providing prompts to the respective user to solicit transmitting of DTMF signals via the network from the electronic communication device to the one or more servers in the collection of servers.

13. The method of claim 9 further comprising transmitting, via the network, at least a portion of the data to the one or more servers in the collection of servers.

14. The method of claim 9 wherein the plurality of network protocols support the transmission of at least one from the group of:

an e-mail, a voicemail, a telephone call, a conference call, a video, a text message, and a fax.

15. The method of claim 9 wherein the operation manages at least one of a contact, a user profile, an e-mail, a voicemail, a video, a telephone call, a fax, and a text message.

16. A voice-enabled system for managing user-related data based on natural speech input received, comprising:

one or more servers in a collection of servers configured to receive and transmit, via a network, data from a plurality of electronic communication devices using a plurality of network protocols;

a first server in the collection of servers configured to store the data in one or more respective user accounts associated with the plurality of electronic communication devices; and

a second server in the collection of servers configured with a speaker-independent speech recognition functionality to receive, recognize and interpret natural speech input from the electronic communication devices to execute operations on the data in the one or more respective user accounts, the operations based at least in part on the natural speech input received from the respective electronic communication devices, the natural speech input compared to a plurality of stored commands to select a voice-enabled function from a plurality of voice-enabled functions, each of the plurality of stored commands being an alternative intuitive description of a voice-enabled function and wherein the voice-enabled function is selected to perform at least one of the operations and wherein the operations execute functions and transmit at least one of related messages and notifications to a one of the electronic communication devices associated the speaker of natural speech input, the related messages being one selected from a group of a facsimile, an email message, and a message containing data and transmitted over a connection type that is different from the one over which the natural speech input is received; and

a third server in the collection of servers configured to receive DTMF signals from one of the electronic communication devices and execute operations based at least in part on the DTMF signal.

17. The system of claim 16 wherein data is received using one of the plurality of network protocols and is transmitted using a different one of the plurality of network protocols.

18. The system of claim 16 wherein the collection of servers includes a web server.

19. The system of claim 16 wherein transmission of the data is initiated by an instruction received from one of the plurality of electronic communication devices.

20. The system of claim 16 wherein the plurality of network protocols support the transmission of at least one from the group of:

an e-mail, a voicemail, a telephone call, a conference call, a video, a text message, and a fax.

21. The system of claim 16 wherein the executed operations manage at least one of a contact, a user profile, an e-mail, a voicemail, a video, a telephone call, a fax, and a text message.

22. The system of claim 16, wherein the third server configured to receive DTMF signals from one of the electronic communication devices in response to a set of prompts provided to the user.

23. The system of claim 16 wherein the executed operations use the stored data of to perform at least one of:

place a telephone call, send an e-mail, send a voicemail, send a fax, send a text message, initiate a conference call, and initiate a video conference.

24. An electronic communication device for performing unified messaging operations based on natural speech input comprising:

one or more communication interfaces configured to receive data via a network using a plurality of network protocols;

a processor coupled to the one or more communication interfaces configured to perform unified messaging operations based on receipt of natural speech input from a user;

a speaker-independent speech recognition functionality coupled to the processor configured to recognize and interpret the natural speech input from the user; and

a memory coupled to the processor having instructions which when executed cause the processor to perform the steps of;

receiving respective user-related communications from a group of a telephone call, a facsimile message, an e-mail message, and a message containing data, via a network, relating to data at the one or more communication interfaces using one of the plurality of network protocols and over a first communication connection;

receiving, recognizing and interpreting the natural speech input received at the speaker-independent functionality and executing an operation based at least in part on the natural speech input, the natural speech input compared to a plurality of stored commands to select a voice-enabled function from a plurality of voice-enabled functions, each of the plurality of stored commands being an alternative intuitive description of a voice-enabled function and wherein the voice-enabled function is selected to perform the operation; and

generating and transmitting messages relating to the operation for different users over a second communication connection that is different from the first communication connection, wherein the data is transmitted to one or more remote servers, the one or more remote servers configured to perform at least one operation from the group of;

associating the message with a user account and stored data in the user account; and

using the stored data of the user account to perform at least one of;

place a telephone call, send an e-mail, send a voicemail, send a fax, send a text message, initiate a conference call, and initiate a video conference.

25. The electronic communication device of claim 24, wherein the data is transmitted to one or more remote servers via different protocols, the remote servers configured to perform both operations from the group of:

associating the message with the user account and the stored data in the user'"'"'s account; and

using the stored data in the user account to perform at least one of;

place a telephone call, send an e-mail, send a voicemail, send a fax, send a text message, initiate a conference call, and initiate a video conference.

26. The electronic communication device of claim 24 wherein the plurality of network protocols support the receipt and transmission of at least one from the group of:

an e-mail, a voicemail, a telephone call, a conference call, a video, a text message, and a fax.