Transferring voice command platform (VCP) functions and/or grammar together with a call from one VCP to another
First Claim
1. A method of processing a call in a voice-command platform, comprising the steps of:
- transferring the call from the voice-command platform to a second voice-command platform; and
transmitting, either directly or indirectly, grammar information from the voice command platform to the second voice-command platform for use by a voice command application executing in the second voice-command platform in processing the call, the grammar information comprising information as to allowed spoken utterances from a user in response to a prompt.
6 Assignments
0 Petitions
Accused Products
Abstract
A method of processing a call in a voice-command platform includes a step of transferring the call from the voice-command platform to a second voice-command platform. The method continues with the step of transmitting, either directly or indirectly, grammar information from the voice command platform to the second voice-command platform for use by a voice command application executing in the second voice-command platform in processing the call. The grammar information could be logic defining application-level grammar or system-level grammar. Alternatively, the grammar information could be a network address (e.g., URI or URL) where the grammar is stored in a file, e.g., a VXML document. The features of this invention enhance the user experience by preserving and using grammars used initially in the first voice command platform in other, downstream, voice command platforms.
56 Citations
22 Claims
-
1. A method of processing a call in a voice-command platform, comprising the steps of:
-
transferring the call from the voice-command platform to a second voice-command platform; and transmitting, either directly or indirectly, grammar information from the voice command platform to the second voice-command platform for use by a voice command application executing in the second voice-command platform in processing the call, the grammar information comprising information as to allowed spoken utterances from a user in response to a prompt. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. In a voice command platform system wherein the improvement comprising:
a processor executing instructions for transferring a call from the voice command platform to a second voice command platform, wherein the instructions transmit, either directly or indirectly, grammar information from the voice command platform to the second voice-command platform for use by a voice command application executing in the second voice-command platform in processing the call, the grammar information comprising information as to allowed spoken utterances from a user in response to a prompt. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
Specification