Web service management

• US 8,838,777 B2
• Filed: 10/23/2008
• Issued: 09/16/2014
• Est. Priority Date: 09/10/2008
• Status: Active Grant

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Almeida, Kiran Joseph, Ravindran, Viji Kakkattu
• Primary Examiner(s): MACILWINEN, JOHN MOORE JAIN
• Application Number:
  US12/256,486
• Publication Number:
  US 20100064184A1
• Time in Patent Office: 2,154 Days
• Field of Search: 709/224
• US Class Current: 709/224
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/0893 Assignment of logical groups to network elements
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 41/5006 Creating or negotiating SLA contracts, guarantees or penalties
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5083 wherein the managed service relates to web hosting
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A web service management system manages a web service 12 with one or more policies. A service level agreement is represented ontologically and queries are provided corresponding to the policies. To determine which policies are required for a consumer with a specific instance of the service level agreement the queries are run against the service level agreement, and then the determined policies used in the service. An engine 26 may monitor metrics relating to the service 12 provided by a service intermediary 22 and run queries using the metrics as data to determine if the service level agreements are breached.

Claims

1. A web service management system that automatically manages at least one web service with one or more associated policies, comprising:

a computer;

a memory;

at least one web service;

a service intermediary operatively connected to the web service to operate at least one policy with the web service, wherein the service intermediary includes a classification table in the memory of the computer for storing the policies that are to be run for a plurality of consumers of the web service, and wherein the at least one policy is used to generate metrics for enforcing service level agreements when run in the web service; and

a management agent, implemented in the computer, that manages the service level agreements that are agreed between a service provider providing the web service and the plurality of consumers;

wherein the management agent includes a policy decision data store, residing in the memory of the computer, that relates policies of the web service and at least one query for querying semantic contracts for terms related to the respective policies, wherein the semantic contracts are generated by converting the service level agreements from an XML based representation to an ontological representation that is used to define semantics underlying the service level agreements; and

,

wherein the management agent runs the at least one query against a semantic contract for a consumer to determine which associated policies are to be run for the consumer corresponding to the web service, and

wherein the management agent sends a message to the service intermediary which uses the message to automatically update the classification table with the determined associated policies that are to be run for the consumer.

2. A web service management system according to claim 1 further comprising a SLA evaluation engine including an evaluation data store relating consumer identifiers to one or more queries for evaluating performance data;

wherein the SLA evaluation engine is arranged to obtain performance data from the service intermediary and run one or more queries corresponding to the consumer to evaluate the performance data and determine from the result of each query whether the corresponding performance standard is met.

3. A web service management system according to claim 1 further comprising a reasoner for evaluating queries, wherein the reasoner is arranged to evaluate queries represented ontologically.

4. A web service management system according to claim 1 wherein the management agent further comprises a contract identification data store for storing service level agreements for consumers.

5. A web service management system according to claim 1 further comprising:

a corrective action data store linking web services, consumers, violations and the required corrective action; and

a corrective controller for receiving failure messages regarding violations, determining the corresponding corrective action using the corrective action data store and implementing the determined corrective action.

6. The web service management system of claim 1, wherein the service intermediary collects metrics regarding the performance of the web service by running dynamically selected policies from the determined associated policies when the web service is delivered.

7. The web service management system of claim 6, further comprising a SLA evaluation engine including an evaluation data store that relates consumer identifiers of the consumer and the web service to execute one or more queries for evaluating performance data, wherein the performance data includes the metrics with information about the consumer identifiers.

8. A method of managing a web service comprising:

defining at least one policy of the web service and a semantic query corresponding to the or each policy, wherein the at least one policy is used to generate metrics for enforcing a service level agreement when run in the web service, and wherein the web service is controlled by a service intermediary containing a classification table storing the policies that are to be run for a consumer;

accepting an input semantic contract for the consumer, wherein the input semantic contract is generated by converting the service level agreement from an XML based representation to an ontological representation that is used to define semantics underlying the service level agreement;

running the or each semantic query against the input semantic contract to determine the appropriate policies corresponding to the consumer;

updating the web service with the determined policies corresponding to the consumer, wherein updating the web service includes sending a message to the service intermediary which uses the message to automatically update the classification table with the determined policies; and

operating the web service for the consumer using the determined policies.

9. A method of managing a web service according to claim 8 further comprising:

providing at least one violation query corresponding to a consumer representing a service standard for that consumer;

obtaining performance data corresponding to the determined policies;

running the at least one violation query corresponding to the consumer against the obtained performance data and determining from the result if the service standard has been met.

10. A method according to claim 9 further comprising providing predetermined corrective actions corresponding to each violation query and, for each violation query that determines that a service standard has not been met, carrying out the predetermined corrective actions.

11. A method according to claim 8 wherein the or each step of running a query includes running the query on a reasoner.

12. A method according to claim 8 further comprising accepting an updated contract for a consumer, and running the or each semantic query against the updated semantic contract to determine if the determined policies for the consumer need to be changed.

13. A method according to claim 8 further comprising converting an input contract into a semantic contract represented ontologically before running the or each semantic query against the semantic contract.

14. A management agent, implemented in a computer having a memory, for managing a web service, including:

a contract information table, residing in the memory, that stores contracts represented ontologically for the provision of the web service to a plurality of consumers;

a policy decision table, residing in the memory, that relates policies of the web service and at least one query for querying semantic contracts for terms related to the respective policies, wherein the policies are used to generate metrics for enforcing service level agreements when run in the web service, wherein the web service is controlled by a service intermediary containing a classification table storing the policies that are to be run for a consumer, and wherein the semantic contracts are generated by converting the service level agreements from an XML based representation to an ontological representation that is used to define semantics underlying the service level agreements; and

a policy decision point that runs the at least one query against the semantic contracts for the consumer to determine which associated policies are to be run for the consumer corresponding to the web service, wherein the service intermediary receives a message to update the classification table with the determined associated policies that are to be run for the consumer.

15. A management agent according to claim 14 further comprising:

a corrective action table linking web services, consumers, contract violations and the required corrective action; and

a corrective controller for receiving failure messages regarding contract violations, determining the corresponding corrective action using the corrective action table and implementing the determined corrective action.