IP telephony architecture including information storage and retrieval system to track fluency

• US 8,842,818 B2
• Filed: 10/04/2006
• Issued: 09/23/2014
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Alperin, Jonathan, Chavez, David L.
• Primary Examiner(s): Hoque, Nafiz E
• Application Number:
  US11/538,730
• Publication Number:
  US 20080003964A1
• Time in Patent Office: 2,911 Days
• Field of Search: 707/600, 707/705, 370/352, 705/10, 709/228, 709/230, 725/135, 715/200, 379/265.12, 379/265.01, 379/265.02, 379/265.06, 379/265.09
• US Class Current: 379/265.06
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 63/00 Network architectures or network communication protocols for network security cryptographic mechanisms or cryptographic arrangements for secret or secure communication H04L9/00; network architectures or network communication protocols for wireless network security H04W12/00; security arrangements for protecting computers or computer systems against unauthorised activity G06F21/00
• CPC Class Codes: H04L 63/30 for supporting lawful interception, monitoring or retaining of communications or communication related information circuit switched telephony call monitoring H04M3/2281
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42008 Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/5125 with remote located operators
• CPC Class Codes: H04M 3/5233 Operator skill based call distribution

Abstract

In one embodiment, an enterprise network is provided that includes subscriber communication devices 120, 148, and 150, an archival server 128 to store representations of communications between subscribers and/or between subscribers and nonsubscribers, and a module 160, 168, and/or 174 that analyzes a communication by a subscriber for selected content and, when the selected content is present in the communication, determines a weighted value associated with the communication and/or subscriber. The value reflects timing information associated with the communication. The archival server subsequently uses the weighted value to locate the recorded communication and/or identify the subscriber as being fluent in the selected content.

Claims

1. A method for identifying selected resources or content, comprising:

a processor analyzing a selected communication by a selected communicant for selected content;

when the selected content is present in the selected communication, the processor determining a weighted value associated with at least one of the selected communication and communicant, wherein the weighted value reflects at least two of timing information associated with the selected communication, a context of the selected communication, a type of selected communication, a level of order relationship associated with the selected content, a requester preference, and a weight associated with the selected communicant of topics determined to have an n-th order relationship with the selected content;

the processor subsequently identifying the selected communicant as being fluent in the selected content based on the weighted value;

the processor ordering a plurality of communicants in a list of two or more communicants that are identified as being fluent in the selected content, wherein the ordering is based on relative weighted values to the two or more communicants;

providing the list to a requester based on a request for information associated with the selected content, wherein a requester can elect to contact automatically the listed communicants in a contact sequence, wherein the contact sequence is specified by the requester; and

identifying the plurality of communicants as being fluent in the selected content based on respective weighted values, and wherein the requester can elect to contact two or more selected ones of the plurality of identified communicants to initiate a conference call to the two or more selected ones of plurality of identified communicants.

2. The method of claim 1, further comprising locating the selected communication, wherein the selected content is a tag, wherein the weighted value is associated with a timestamp associated with the selected communication, and wherein the weighted value further reflects at least one of a number of times the selected content is used in the selected communication and a context of use of the selected content in the selected communication.

3. The method of claim 2, wherein the requester requests a number of selected communications related to the selected content and further comprising:

previously storing a representation of the communication;

tagging the representation of the stored communication, the tags being descriptive of a plurality of an identity of the selected communicant, a content of the selected communication, a time associated with the selected communication, a form of the representation, and context of the selected communication; and

providing the representation to the requester.

4. The method of claim 3, wherein the tags, when stored, are disconnected from the stored representation and wherein the representation is stored in ciphertext using a key associated with a stored location of the representation.

5. The method of claim 1, further comprising:

receiving a request from the requester for a number of individuals fluent in the selected content;

identifying the selected communicant as being fluent, wherein the selected content corresponds to a topic, wherein the weighted value is used to determine a fluency level in the topic, and wherein the weighted value is associated with a timestamp associated with the selected communication.

6. The method of claim 1, wherein the list comprises an option to contact each of the listed persons and ordering the listed persons based upon the relative levels of fluency of the persons.

7. The method of claim 6, wherein the list further includes presence information associated with each of the listed persons.

8. The method of claim 7, wherein a level of urgency is used to determine a selected person who will receive the contact.

9. The method of claim 6, wherein the requester specifies a level of urgency and further comprising:

in response to a selection by the requester of a listed person, contacting the selected person; and

providing, without involvement by the requester, to the selected person an identity of the requester, a reason for the contact, and the level of urgency of the contact.

10. The method of claim 1, further comprising:

forwarding the selected communication, during an associated communication session with another selected communicant, to an archival server for storage.

11. A non-transitory computer readable medium comprising processor executable instructions to perform the steps of claim 1.

12. The method of claim 1, wherein the weight is further based on a frequency of occurrence of the selected content, a broadness of the selected content based on a number of parties communicated with, whether the selected content was originated by the communicant, a communicant'"'"'s preference, whether the communicant authored a document containing the topic, and timing information associated with the corresponding communication.

13. The method of claim 1, wherein the at least two of the weighted values comprise a level of order relationship associated with the selected content and a weight associated with the communicant of topics determined to have an n-th order relationship with the selected content.

14. An enterprise system, comprising:

an enterprise network including a plurality of communication devices associated with a plurality of subscribers, wherein the subscribers are part of the enterprise;

an enterprise server operable to store representations of communications between subscribers or between subscribers and nonsubscribers;

a module executed by the enterprise server, the module operable to;

analyze a plurality of communications, both in-coming to and out-going from the enterprise, for selected content;

analyze the selected content; and

when the selected content is analyzed, determine a weighted value associated with at least one of the corresponding communication and subscriber of the corresponding communication, wherein the weighted value reflects one or more of a context of the corresponding communication, a type of corresponding communication, a level of order relationship associated with the selected content, a requester preference, and a weight associated with a communicant of the topic determined to have an n-th order relationship with the selected content;

wherein the archival server subsequently locates at least a portion of the corresponding communication based on the weighted value or identifies the subscriber of the corresponding communication as being fluent in the selected content based on a weighted value, wherein the archival server identifies a plurality of subscribers as being fluent in the selected content based on the weighted value, and wherein the requester can elect to contact two or more selected ones of the plurality of identified subscribers to initiate a conference call to the two or more selected ones of plurality of identified subscribers.

15. The network of claim 14, wherein the at least a portion of the corresponding communication is located, wherein the selected content is a tag, wherein the weighted value is associated with a timestamp associated with the corresponding communication, and wherein the weighted value further reflects at least one of a number of times the selected content is used in the corresponding communication and a context of use of the selected content in the corresponding communication.

16. The network of claim 14, wherein the requester requests a number of subscribers fluent in the selected content, wherein the subscriber is identified as being fluent, wherein the selected content corresponds to the topic, wherein the weighted value is used to determine a fluency level in a the topic, and wherein the weighted value is associated with a timestamp associated with the communication.

17. The network of claim 14, wherein the module is further operable to provide to the requester a list of persons fluent in the topic, the list including the subscriber and comprising an option to contact each of the listed subscribers and ordering the listed subscribers based upon the relative levels of fluency of the subscribers.

18. The network of claim 14, wherein the network is an enterprise network and wherein the list further includes presence information associated with each of the listed subscribers.

19. The network of claim 14, wherein the requester specifies a level of urgency and wherein the module is further operable to, in response to a selection by the requester of a listed subscriber, contact the selected subscriber;

and provide, without involvement by the requester, to the selected subscriber an identity of the requester, a reason for the contact, and the level of urgency of the contact.

20. The network of claim 14, wherein the requester requests a number of communications related to the selected content, wherein the archival server is operable store a representation of the corresponding communication, while the corresponding communication is occurring;

tag the representation of the corresponding communication, the tags being descriptive of a plurality of an identity of the subscriber, a content of the corresponding communication, a time associated with the corresponding communication, a form of the representation, and context of the corresponding communication; and

provide the representation to the requester.

21. The network of claim 20, wherein the tags, when stored, are disconnected from the stored representation and wherein the representation is stored in ciphertext using a key associated with a stored location of the representation.

22. The network of claim 14, wherein the weight is further based on a frequency of occurrence of the selected content, a broadness of the selected content based on a number of parties communicated with, whether the selected content was originated by the communicant, a communicant'"'"'s preference, whether the communicant authored a document containing the topic, and timing information associated with the corresponding communication.

23. The network of claim 14, wherein the requester can elect to contact automatically the plurality of identified subscribers in a contact sequence, wherein the contact sequence is specified by the requester.

24. The network of claim 23, wherein a first subscriber in the contact sequence is contacted, wherein the contact sequence is stopped in response to the first subscriber in the contact sequence answering the contact, and wherein the contact sequence continues in response to the first subscriber in the contact sequence not answering the contact.

25. The network of claim 14, wherein the conference call is terminated of less than the two or more selected ones of the plurality of identified subscribers answer the conference call.