Computer, internet and telecommunications based network

• US 8,843,120 B2
• Filed: 01/13/2012
• Issued: 09/23/2014
• Est. Priority Date: 03/03/1997
• Status: Expired due to Fees

• Current Assignee: Parus Holdings, Inc.
• Original Assignee: Parus Holdings, Inc.
• Inventors: Kurganov, Alex
• Primary Examiner(s): MEHRA, INDER P
• Application Number:
  US13/350,712
• Publication Number:
  US 20120113980A1
• Time in Patent Office: 984 Days
• Field of Search: 370/352, 370/389, 370/493, 370/260, 455/41.1, 455/41.2, 455/67.11, 455/67.7, 455/456.1, 455/461, 455/414.1, 455/432.1, 455/226.2, 455/552.1, 379/67.1, 379/80, 379/88.01, 379/88.16, 379/88.18, 379/88.26, 379/88.27, 379/220.01, 379/230, 379/201.01, 379/88.2, 379/7, 709/203, 709/219, 709/220, 344/10.51, 344/657, 344/568.1
• US Class Current: 455/414.1
• CPC Class Codes: G06F 16/20 of structured data, e.g. relational data
• CPC Class Codes: G06F 16/30 of unstructured textual data document management systems G06F16/93
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 21/00 Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility G10L19/00 takes precedence
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 61/4555 Directories for electronic mail or instant messaging
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/515 : Night service systems
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/0003 : Interconnection between telephone networks and data networks
• CPC Class Codes: H04M 7/0033 : Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/12 : for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements

Abstract

A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber'"'"'s configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

Claims

1. A voice-enabled and user-configured computer system accessible to a user using an electronic communication device, via at least one telecommunications network, the voice-enabled computer system for unifying communications transmitted through the at least one telecommunications network, the voice-enabled computer system comprising:

at least one cluster of servers with at least one voice server, the voice server including speaker-independent speech recognition and execution functionality, the at least one cluster of servers accessible by the electronic communication device, via at least one of a telephone connection and an internet connection;

at least one database server, the database server connected to the cluster of servers and including stored data of interest to the user, the speaker-independent speech recognition and execution functionality configured to receive one or more natural voice spoken commands from the user via the electronic communication device via a first communication connection type of the telephone connection or the internet connection and to interpret the one or more natural voice spoken commands by comparing each of the one or more natural voice spoken commands with a set of stored commands, each of the set of stored commands corresponding to a single voice-enabled operation and each command in said set of stored commands being an alternative intuitive description of the single voice-enabled operation, and the one or more natural voice spoken commands configured to execute one or more voice-enabled operations on at least a portion of the stored data based at least in part on the one or more natural voice spoken commands, the single voice-enabled operation configured to create computer-generated communications for selective transmission over the telephone connection and the internet connection for respective users; and

at least one file server and a web server, the file server and the web server connected to the at least one cluster of servers and configured to facilitate transmission of a computer-generated communication-relating to the user via the internet connection, wherein at least a message and a notification relating to the one or more voice-enabled operations executed for the user via the one or more natural voice spoken commands received from the user are sent to the user over one or more communication connections, at least one of the message and the notification sent to the user via at least a second communication connection type from the one or more communication connections that is of different type from the first communication connection type, and wherein each of the message and the notification is at least from a group consisting of a

     1) telephone call,

     2) a conference call,

     3) a facsimile message,

     4) a voicemail message

     5) an email message, and

     6) a message containing data.

2. A voice-enabled and user-configured computer system according to claim 1, wherein the one or more operations include at least one of 1) manipulating and managing the stored data and 2) customized public content delivery.

3. A voice-enabled and user-configured computer system according to claim 2, wherein the manipulating and managing the stored data include modifying at least a portion of the stored data wherein the stored data includes personal information relating to the user.

4. A voice-enabled and user-configured computer system according to claim 1, wherein the electronic communication device is at least one of a group of a mobile telephone, a pager, a personal computer, a facsimile machine, an electronic mailbox and a voice-mail service and wherein the electronic communication device supports the telephone and internet connections.

9. A voice-enabled and user-configured computer system according to claim 1, wherein the at least one voice server including speaker-independent speech recognition and execution functionality is operatively coupled to a file server.

10. A voice-enabled and user-configured computer system according to claim 1, wherein the at least one voice server including speaker-independent speech recognition and execution functionality is operatively coupled to a web server.

11. A voice-enabled and user-configured computer system according to claim 1, wherein the at least one voice server including speaker-independent speech recognition and execution functionality is operatively coupled to one or more databases on which the data of interest to the user is stored.

12. A voice-enabled and user-configured computer system according to claim 1, further configured to receive DTMF signals and receive user input via a touchtone functionality in the electronic communication device used by the user.

13. A voice-enabled and user-configured computer system according to claim 1, wherein the at least one voice server including the speaker-independent speech recognition and execution functionality is configured to analyze phonemes of the one or more natural voice spoken commands to execute the one or more voice-enabled operations.

5. A method for performing operations on a voice-enabled and user-configured computer system, via at least one telecommunications network, comprising:

receiving one or more natural voice spoken commands from a user, via an electronic communication device, at one or more clusters of servers wherein at least one cluster of servers includes at least one voice server including speaker-independent speech recognition and execution functionality;

the user in communication with the at least one cluster of servers, via at least one of a telephone connection and an internet connection, wherein the one or more natural voice spoken commands from the user are received over a first communication connection from one or more communication connections, which is one of the telephone connection and the internet connection;

executing one or more operations on at least a portion of the stored data of interest to the user, based at least in part on, interpreting the one or more natural voice spoken commands received from the user via the electronic communication device, by comparing each of the one or more natural voice spoken commands with a set of stored commands wherein each of the set of stored commands corresponds to a single voice-enabled operation, the single voice-enabled operation configured to create a computer-generated communication for selective transmission for respective users over one of the telephone connection and the internet connection; and

facilitating at least transmission of computer-generated communications including a message and a notification relating to the one or more operations performed for the user via the one or more communication connections wherein at least one communication connection from the one or more communication connections is of different type from the communication connection over which the one or more natural voice spoken commands were received, and the message and the notification relating to the one or more operations executed via the one or more natural voice spoken commands received from the user and the message and the notification, each including at least

     1) a telephone call,

     2) a conference call,

     3) a facsimile message,

     4) a voicemail message

     5) an email message, and

     6) a message containing data.

6. A method for performing operations on a voice-enabled and user-configured computer system according to claim 5, wherein the one or more operations include manipulating and managing the stored data of interest to the user.

7. A method for performing operations on a voice-enabled and user-configured computer system according to claim 6, wherein the manipulating and managing the stored data include modifying at least a portion of the stored data of interest to the user.

8. A method for performing operations on a voice-enabled and user-configured computer system according to claim 5, wherein the electronic communication device is at least one of a group of a mobile telephone, a pager, a personal computer, a facsimile machine, an electronic mailbox and a voice-mail service.

14. A method for performing operations on a voice-enabled and user-configured computer system according to claim 5, wherein the at least one voice server including speaker-independent speech recognition and execution functionality is operatively coupled to a file server.

15. A method for performing operations on a voice-enabled and user-configured computer system according to claim 5, wherein the at least one voice server including speaker-independent speech recognition and execution functionality is operatively coupled to a web server.

16. A method for performing operations on a voice-enabled and user-configured computer system according to claim 5, wherein the at least one voice server including speaker-independent speech recognition and execution functionality is operatively coupled to one or more databases on which the data of interest to the user is stored.

17. A method for performing operations on a voice-enabled and user-configured computer system according to claim 5, further comprising receiving DTMF signals and receiving user input via a touchtone functionality in the electronic communication device used by the user.

18. A method for performing operations on a voice-enabled and user-configured computer system according to claim 5, wherein the at least one voice server including the speaker-independent speech recognition and execution functionality is configured to analyze phonemes of the one or more natural voice spoken commands to execute the one or more voice-enabled operations.