Computer, internet and telecommunications based network
DC CAFCFirst Claim
1. A method for enabling user-configured communications among user communication devices and a unified networks system, wherein the unified networks system facilitates different communication connection types including telephone and web connections via one or more networks, comprising:
- receiving via the one or more networks, communications from user communication devices at one or more clusters of servers via the different communication connection types including the telephone and web connections, at least one server of one of the one or more clusters of servers configured with speaker-independent speech recognition functionality;
providing access to stored data at one or more databases associated with the one or more clusters of servers, wherein the data is associated with one or more respective users;
receiving a natural speech command from each respective user, via a first communication connection type of the unified networks system that is at least one of the telephone and web connections, at the at least one server configured with the speaker-independent speech recognition functionality; and
recognizing and interpreting the natural speech command received from each respective user, by the speaker-independent speech recognition functionality executing one or more transactions according to options set for each respective user for sending at least one of messages, faxes, and emails using one of the communication connection types;
sending a message and a notification selected from a group of a facsimile, an email message, a text message, a voicemail, a telephone call, a conference call, and a video, the message and the notification relating to the one or more transactions executed for each respective user and sent to the respective user over one or more second communication connections of the unified networks system with at least one communication connection of the one or more second connections being at least an other of the telephone and web connections of distinct type from the first communication connection over which the natural speech command was received, the message and the notification sent to one or more electronic communication devices associated with the respective user and as designated by options set for the respective user.
3 Assignments
Litigations
2 Petitions
Accused Products
Abstract
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber'"'"'s configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.
-
Citations
30 Claims
-
1. A method for enabling user-configured communications among user communication devices and a unified networks system, wherein the unified networks system facilitates different communication connection types including telephone and web connections via one or more networks, comprising:
-
receiving via the one or more networks, communications from user communication devices at one or more clusters of servers via the different communication connection types including the telephone and web connections, at least one server of one of the one or more clusters of servers configured with speaker-independent speech recognition functionality; providing access to stored data at one or more databases associated with the one or more clusters of servers, wherein the data is associated with one or more respective users; receiving a natural speech command from each respective user, via a first communication connection type of the unified networks system that is at least one of the telephone and web connections, at the at least one server configured with the speaker-independent speech recognition functionality; and recognizing and interpreting the natural speech command received from each respective user, by the speaker-independent speech recognition functionality executing one or more transactions according to options set for each respective user for sending at least one of messages, faxes, and emails using one of the communication connection types; sending a message and a notification selected from a group of a facsimile, an email message, a text message, a voicemail, a telephone call, a conference call, and a video, the message and the notification relating to the one or more transactions executed for each respective user and sent to the respective user over one or more second communication connections of the unified networks system with at least one communication connection of the one or more second connections being at least an other of the telephone and web connections of distinct type from the first communication connection over which the natural speech command was received, the message and the notification sent to one or more electronic communication devices associated with the respective user and as designated by options set for the respective user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A unified networks system enabling user-configured communications among user communication devices and the unified networks system, wherein the unified networks system facilitates different communication connections including telephone and web connections via one or more networks, comprising:
one or more servers grouped in clusters and configured to receive and transmit communications relating to users of the unified networks system, via the one or more networks enabling telephone and web communication connections, wherein the communications relating to the users are received from a plurality of electronic communication capabilities supporting a plurality of network protocols associated with the one or more networks, wherein the one or more servers that are grouped in clusters further comprise; a first server in a first cluster of servers configured to store data relating to each respective user; a web server connected to the first cluster of servers and configured to provide access for each respective user; and a second server in a second cluster of servers, further comprising; a computer with speaker-independent speech recognition functionality, wherein the computer manages communications in response to a natural speech input received via a first communication connection that is one of a telephone connection and a web connection, by processing the natural speech input received from at least one of the electronic communication capabilities associated with each respective user and executing at least one transaction based at least in part on the natural speech input wherein the at least one transaction further generates at least a message and a notification based on the processing of the natural speech input and according to options for each respective user for sending at least one of messages, faxes, and emails, and one of the message and notification are sent via one or more second communication connections with at least one of the one or more second connections being an other of the telephone connection and the web connection of distinct type from the first communication connection, to a respective one of the plurality of electronic communication capabilities designated by each respective user by the options. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
-
25. A computer-implemented method for enabling user-configured communications among user communication devices and a unified networks system, wherein the unified networks system facilitates different communication connections including telephone and web connections, comprising:
-
receiving communications relating to users of the unified networks system at a plurality of clusters of servers from electronic communication capabilities used by the users, the plurality of clusters of servers configured to receive the communications over the one or more networks and transmit related communications using network protocols supported by the one or more networks, at least one of the plurality of clusters of servers comprising a voice server configured with speaker-independent speech recognition functionality; providing access to the data stored for each respective user in one or more databases associated with the plurality of clusters of servers; receiving natural speech input from each respective user via respective electronic communication capabilities associated with each respective user at the voice server, via at least one of a telephone connection and a web connection; processing the natural speech input at the voice server using the speaker-independent speech recognition functionality and executing at least certain operations relating to the data stored for each respective user, wherein the at least certain operations generate a message and a notification for each respective user and transmit the message and the notification to the respective electronic communication capabilities associated with each respective user, the message and the notification are transmitted via one or more communication connections with at least one of the one or more communication connections being an other of the telephone connection and the web connection of distinct type from the at least one of the telephone and web connections on which the natural speech input is received and the message and the notification transmitted according to network protocols supported by the respective electronic communication capabilities. - View Dependent Claims (26, 27, 28, 29, 30)
-
Specification