Personnel crisis communications management and personnel status tracking system
First Claim
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1. An integrated personnel crisis communications management system for distributing information to users associated with an enterprise, comprising:
- a computer database including data about a plurality of users and an event record storing information about an event related to the enterprise;
an inbound event management subsystem operably connected to the database, the inbound event management subsystem, responsive to receiving a new communication, classifies the new communication as corresponding to the event and supplements the information about the event based on the new communication;
a notification subsystem operably connected to the inbound event management subsystem, the notification subsystem sending, responsive to the new communication, a notification to one or more devices associated with users;
a shared situational awareness subsystem operably connected to the database, the shared situational awareness subsystem providing to a first user device associated with a first user of the plurality of users, responsive to the new communication, a first subset of the information about the event for presentation in a user interface, and providing to a second user device associated with a second user of the plurality of users, responsive to the new communication, a second subset of the information about the event for presentation in a user interface, the first subset being determined based on data about the first user stored in the database and the second subset being determined based on data about the second user stored in the database; and
a personnel tracking subsystem tracking the status of a plurality of tracked users, the tracking comprising;
receiving status updates from a first subset of a plurality of user devices, each user device associated with a corresponding tracked user, and each response including a status for the corresponding tracked user;
identifying a second subset of the user devices from which recent status updates have not been received;
determining, for each of the second subset of the user devices, an inferred status for the corresponding tracked user, the inferred status based on previous status information associated with the corresponding tracked user; and
aggregating the statuses and inferred statuses of the tracked users for presentation.
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Abstract
Systems and methods are disclosed for providing personnel communications management within an enterprise or group of related enterprises during crisis situations. In particular, the systems and methods provide event management, shared situational awareness, personnel status tracking, and unified crisis notification management to multiple users.
16 Citations
23 Claims
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1. An integrated personnel crisis communications management system for distributing information to users associated with an enterprise, comprising:
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a computer database including data about a plurality of users and an event record storing information about an event related to the enterprise; an inbound event management subsystem operably connected to the database, the inbound event management subsystem, responsive to receiving a new communication, classifies the new communication as corresponding to the event and supplements the information about the event based on the new communication; a notification subsystem operably connected to the inbound event management subsystem, the notification subsystem sending, responsive to the new communication, a notification to one or more devices associated with users; a shared situational awareness subsystem operably connected to the database, the shared situational awareness subsystem providing to a first user device associated with a first user of the plurality of users, responsive to the new communication, a first subset of the information about the event for presentation in a user interface, and providing to a second user device associated with a second user of the plurality of users, responsive to the new communication, a second subset of the information about the event for presentation in a user interface, the first subset being determined based on data about the first user stored in the database and the second subset being determined based on data about the second user stored in the database; and a personnel tracking subsystem tracking the status of a plurality of tracked users, the tracking comprising; receiving status updates from a first subset of a plurality of user devices, each user device associated with a corresponding tracked user, and each response including a status for the corresponding tracked user; identifying a second subset of the user devices from which recent status updates have not been received; determining, for each of the second subset of the user devices, an inferred status for the corresponding tracked user, the inferred status based on previous status information associated with the corresponding tracked user; and aggregating the statuses and inferred statuses of the tracked users for presentation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer-implemented method for personnel crisis communications management for an enterprise, comprising:
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receiving, a first message including new information about an event; analyzing the first message to determine a correspondence between the event and an event entry in a database, the database including a plurality of event entries, each containing existing information about a corresponding event; adding the new information to the event entry in the database responsive to the determined correspondence; comparing the new information to existing information about the corresponding event in the database, the comparing comprising; identifying keywords in the new information; identifying keywords in the existing information; and determining the new information to be substantially different to the existing information responsive to the new information including a keyword not present in the existing information; identifying a first subset of users and a second subset of users based on information about users stored in a database; generating, responsive to the new information being substantially different to the existing information, a first report about the event based on;
the new information, the event entry, and information stored in a database about the first subset of users;generating, responsive to the new information being substantially different to the existing information, a second report about the event based on;
the new information, the event entry, and information stored in a database about the second subset of users;transmitting the first report to user devices associated with the first subset of users; and transmitting the second report to user devices associated with the second subset of users. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A non-transitory computer readable medium storing executable computer program instructions for providing personnel crisis communications management, the computer program instructions when executed causes one or more computing systems to:
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receive a communication including additional information about an event; determine that the event corresponds to an event record in an event database, the event record containing available information about the event; supplement the available information about the event based on the additional information about the event; identify a plurality of users associated with the event to whom additional information is available based on properties of the event and information about the plurality of users stored in the event database; send a notification to a plurality of user devices associated with the plurality of users, the notification indicating the available information about the event has been supplemented; provide, to a first user device that is associated with a first user of the plurality of users, first information about the event for presentation in a user interface of the first user device, the first information including the supplementary information and based on a permission level of the first user; provide, to a second user device that is associated with a second user of the plurality of users, second information about the event for presentation in a user interface of the second user device, the second information including the supplementary information and based on a permission level of the second user; receive status updates from a first subset of a plurality of user devices, each user device associated with a corresponding tracked user, and each status update including a status for the corresponding tracked user; identify a second subset of the user devices from which recent status updates have not been received; determine, for each of the second subset of the user devices, an inferred status for the corresponding tracked user, the inferred status based on previous status information associated with the corresponding tracked user; aggregate the statuses and inferred statuses of the tracked users; provide a dashboard display indicating the status of viewed users, the viewed users being a subset of the tracked users; and provide, for a third user, user interface controls for at least one of;
viewing the status of a selected one of the viewed users in greater detail, filtering the viewed users based on status, filtering the viewed users based on location, filtering the viewed users based on assigned roles, and filtering the viewed users based on recency of status updates. - View Dependent Claims (19, 20, 21, 22, 23)
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Specification